The problem started with purchasing

  • ozayo

    (@ozayo)


    3 months, 3 weeks ago

    I can not access my account because of wordfence.
    I have already buy pro licence and tried to change my password.
    After change my password I dont get any confirmation emails.
    I have try login with my new password then I got bellow message:
    “Your access to this site has been temporarily limited by the site owner”
    Im trying “Send unlock email” function but still don’t get any email. And yes I check all my spam folder.

    I can not access my account, I can not setup your plugin. What the fuck?
    Do you test Wordfence sending email functions? Because its not working.

    Im so disappointed.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support robiub

    (@robiub)

    3 months, 3 weeks ago

    Hi @ozayo

    Thanks for reaching out and for your feedback.

    We absolutely want to resolve this situation with urgency so that you can use the plugin without further inconvenience.

    However, since the problem you are describing involves a Premium installation replying here on the WordPress forum may violate WordPress guidelines: https://ww.wp.xz.cn/support/guidelines/#do-not-post-about-commercial-products, in order to proceed with a solution, it is necessary that you contact us through our dedicated support channel.

    This way, our support team can immediately take charge of your request and assist you in resolving the access block as quickly as possible.

    Kind Regards,
    Roberto.

    magdamunro

    (@magdamunro)

    2 months, 3 weeks ago

    To me this highlights the importance of backups and ability to restore, access to the server file system as well as the db over ssh or other secure connection.
    I’ve also been locked out, not by this plugin though, but that was easily fixed because I had made sure I, not anyone, had access in multiple ways.
    Right now, I’m building test server on the same VPS as my main so I can test everything on an updated replica and use CD to update the main when I see that everything works. It’s an effort setting up, but it’ll pay back.

Viewing 2 replies - 1 through 2 (of 2 total)

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