Title: ‘The site does not accept subscriptions’ error, need help
Last modified: March 3, 2026

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# ‘The site does not accept subscriptions’ error, need help

 *  Resolved [celinewang94](https://wordpress.org/support/users/celinewang94/)
 * (@celinewang94)
 * [1 month ago](https://wordpress.org/support/topic/the-site-does-not-accept-subscriptions-error-need-help-2/)
 * _Hi Jetpack Team, my site is showing the error ‘The site does not accept subscriptions’.
   I believe my subscriber importer state is stuck from a previous CSV upload. Could
   you please reset the importer state for my site _[https://celinewang94.wordpress.com/](https://celinewang94.wordpress.com/)_?
   Thank you!_
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fthe-site-does-not-accept-subscriptions-error-need-help-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * (@erania-pinnera)
 * [1 month ago](https://wordpress.org/support/topic/the-site-does-not-accept-subscriptions-error-need-help-2/#post-18839038)
 * Hi there, [@celinewang94](https://wordpress.org/support/users/celinewang94/),
 * You’ve reached support for the Jetpack plugin. Your issue is not strictly related
   to Jetpack as your site is hosted for free on WordPress.com, but I can help point
   you in the right direction.
 * I briefly checked the subscription settings, and I could see a block I reversed.
   You should be all set now. The next time you have an issue, please contact our
   colleagues at WordPress.com via [WordPress.com/help](https://WordPress.com/help).
 * Hope that’s all clear! I’m going to mark this thread as solved 🙂

Viewing 1 replies (of 1 total)

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 * 1 reply
 * 2 participants
 * Last reply from: [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * Last activity: [1 month ago](https://wordpress.org/support/topic/the-site-does-not-accept-subscriptions-error-need-help-2/#post-18839038)
 * Status: resolved