Title: Theme causing Contact entry problems?
Last modified: August 22, 2016

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# Theme causing Contact entry problems?

 *  [annandlyle](https://wordpress.org/support/users/annandlyle/)
 * (@annandlyle)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/theme-causing-contact-entry-problems/)
 * I am a neophite to WordPress (WP) and particularly to WP database functionality.
   
   I moved the website [http://www.lansingcentralumc.org](http://www.lansingcentralumc.org)
   to GoDaddy, using their Managed WordPress hosting. The Contact Form within the
   existing web page [http://www./lansingcentralumc.org/contact-us/](http://www./lansingcentralumc.org/contact-us/)
   seems to no longer record new contacts in the WordPress database. I press the
   SUBMIT button and the entry clears from the page without an error message I can
   see. The new contacts do not appear in the WP dashboard in the count of the Contact
   Us entries. Old contact entries created on the prior web hosting site can be 
   viewed through the WP dashboard. The Conact form was created using Gravity Forms.
   The Gravity Forms plugin is the current version – Version 1.8.19. The WordPress
   version is 4.0. The theme is 1397 from template_help.com and compatible with 
   WP version 3.2.x. GoDaddy support says their server settings are fine – that 
   it must be a problem with the Gravity Forms software or settings. I contacted
   Gravity Forms support. They created a new test web page using the Contact Form,
   Version 1.8.19. New contact entrires created through this test page process properly
   and appear in the WP dashboard. Gravity Forms support found several problems :•
   Your theme is replacing default WordPress JQuery with an older one if you use
   the View Source option of the browser in your Contact page you will see that 
   the theme loads this: [http://lansingcentralumc.org/wp-content/themes/theme1397/js/jquery-1.6.4.min.js?ver=1.6.4](http://lansingcentralumc.org/wp-content/themes/theme1397/js/jquery-1.6.4.min.js?ver=1.6.4)(
   although this is not the cause of Contact entry issue). •That jquery version 
   1.6.4 is causing many JS errors in your page. •And the most important error, 
   that seems to be the cause of your issue, is that although the test Contact Us
   page apparently works fine, it gives a 404 error. Gravity Forms support concluded“
   So apparently the issue is in some part of your WordPress installation or the
   hosting, not in the form, and affects only to that Contact Us page.” Can I eliminate
   some of the JS errors by going into the related theme folder and replacing the
   code calling for jquery version 1.6.4 with 1.11.1 (which I think is the default
   jquery version used by WP version 4-0)? What might be causing the 404 error found
   by Gravity Forms support? Suggestions to fix? Thank you, Lyle Mather

Viewing 1 replies (of 1 total)

 *  [lolaru89](https://wordpress.org/support/users/lolaru89/)
 * (@lolaru89)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/theme-causing-contact-entry-problems/#post-5489587)
 * Hi Lyle,
 * I am having similar issue. I am using Gravity forms and Gravity view to create
   a listings of clients website. When I try to edit an existing entry/post I get
   404 error page. The gravity support said that tho sis fault of GoDaddy – some
   setting on their server is dousing that and GoDaddy wait that this is a problem
   on the plugin developer side. So….I am nowhere:(…Did you get any solution form
   anyone…?
 * Jana

Viewing 1 replies (of 1 total)

The topic ‘Theme causing Contact entry problems?’ is closed to new replies.

 * 1 reply
 * 2 participants
 * Last reply from: [lolaru89](https://wordpress.org/support/users/lolaru89/)
 * Last activity: [11 years, 5 months ago](https://wordpress.org/support/topic/theme-causing-contact-entry-problems/#post-5489587)
 * Status: not resolved

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