Title: Theme + Customiser Not Working
Last modified: December 5, 2017

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# Theme + Customiser Not Working

 *  [adeyooo](https://wordpress.org/support/users/adeyooo/)
 * (@adeyooo)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/theme-customiser-not-working/)
 * I’ve recently changed my wordpress address and site url and it locked me out 
   error 404 etc
 * I’ve managed to get back on to the wp admin page using filezilla and using backups
   from my hosting provider although i’ve only replaced the clickandbuild folder
   I can’t seem to replace the logs (maybe it’s the permissions but unsure and unsure
   if it may be the cause of my problem)
 * but my whole theme isn’t loading and I can’t access the widgets on each of the
   pages
 * when i go to the wp admin theme page it doesn’t display the images or allow me
   to customise my current theme it just shows the name/customise buttons etc
 * When i go on to the page customiser it shows the “edit page” box above the page
   i’m on.
 * I discovered that the jetpack plugin makes the website into a simple layout and
   removes any imagery/layout of wordpress so i’ve currently deactivated it.
 * I’m not too hot on codes/finding issues or website structures so if you can help,
   please, step by step it would be much appreciated
 * my theme is layoutbuilder (free)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [westbccoast](https://wordpress.org/support/users/westbccoast/)
 * (@westbccoast)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/theme-customiser-not-working/#post-9750605)
 * How did you change your wordpress address. I assume you need to update the wordpress
   DB with your new URL. Did you look up how to move a wordpress site to another
   URL, I am thinking you need up the db. Do you still have access to the wordpress
   DB and does it look populated etc ?
 *  Thread Starter [adeyooo](https://wordpress.org/support/users/adeyooo/)
 * (@adeyooo)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/theme-customiser-not-working/#post-9753502)
 * Could it be as easy to just install another theme and re-install the one i’m 
   using?
    -  This reply was modified 8 years, 6 months ago by [adeyooo](https://wordpress.org/support/users/adeyooo/).
 *  Thread Starter [adeyooo](https://wordpress.org/support/users/adeyooo/)
 * (@adeyooo)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/theme-customiser-not-working/#post-9753508)
 * I should have known better but I just changed it straight from the dashboard,
   it’s currently the same url as it was before i changed it.
 * I’ve updated the version of wordpress to the latest version,
 * Apologies but do you mean db=dashboard or database?
 * If database, i still do have access to it through filezilla – if that is that
   the area with the wp-config/wp-content etc?
 * I did edit the wp-config file to try to just add my new url but it didn’t help
   to access the website and admin
 * And as I used a backup I am assuming that everything there before is back where
   it was so I would say yes it looks populated
 *  [westbccoast](https://wordpress.org/support/users/westbccoast/)
 * (@westbccoast)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/theme-customiser-not-working/#post-9754623)
 * You will have to try explain what is not working, you say the url has not changed
   but yet you say it has also changed.
 * I think the root cause of the problem won’t be fixed until you figure out what
   exactly did you change. How many things do you have on your blog, is it an old
   install or a new install ?
 * Normally when people update the url, you need to reconfigure the Database as 
   well, people would connect to the DB and update the URL in the DB, it’s somewhat
   complex, but there are plugins to help you out.
 * Maybe you can try rephrase what you did exactly .. you might have to do a new
   install just to see exactly what you changed, but guess you can reverse whatever
   you did.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Theme + Customiser Not Working’ is closed to new replies.

## Tags

 * [Customiser](https://wordpress.org/support/topic-tag/customiser/)
 * [url](https://wordpress.org/support/topic-tag/url/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 2 participants
 * Last reply from: [westbccoast](https://wordpress.org/support/users/westbccoast/)
 * Last activity: [8 years, 6 months ago](https://wordpress.org/support/topic/theme-customiser-not-working/#post-9754623)
 * Status: not resolved

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