Title: Theme Customizer
Last modified: September 1, 2016

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# Theme Customizer

 *  [cmaner56](https://wordpress.org/support/users/cmaner56/)
 * (@cmaner56)
 * [9 years, 12 months ago](https://wordpress.org/support/topic/theme-customizer-5/)
 * Module and theme customizer both show primary menu but when I select any menu
   option on either menu such as “General Settings”, the secondary menu for the 
   option I selected is blank. The home page of the website appears fine – I just
   can not customize the theme or any modules. I am using a child theme of the Divi
   by Elegant Themes. It is a site in development and has worked fine for a couple
   of months until today.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [9 years, 12 months ago](https://wordpress.org/support/topic/theme-customizer-5/#post-7477097)
 * Since that is a commercial theme, we ask that you please go to their official
   support channel, so you can get support from the people who know it best.
 * [http://www.elegantthemes.com/contact.html](http://www.elegantthemes.com/contact.html)
 * Forum volunteers are also not given access to commercial products, so they would
   not know why it is not working properly. Other community members who may have
   faced your issue might be able to help you but your best bet is your product’s
   developer. Keep in mind we encourage you to use the official support venues, 
   as it allows the developers to be aware of issues with their code and gives back
   to the community in a more robust way.
 *  Thread Starter [cmaner56](https://wordpress.org/support/users/cmaner56/)
 * (@cmaner56)
 * [9 years, 12 months ago](https://wordpress.org/support/topic/theme-customizer-5/#post-7477182)
 * I did that. Elegant Themes said the customizer was developed by WordPress and
   to contact WP support…
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [9 years, 12 months ago](https://wordpress.org/support/topic/theme-customizer-5/#post-7477196)
 * Hm, ok. Do you have any trouble with the customizer on any other theme, like 
   Twenty Sixteen for instance?

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Theme Customizer’ is closed to new replies.

## Tags

 * [theme customizer](https://wordpress.org/support/topic-tag/theme-customizer/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/)
 * Last activity: [9 years, 12 months ago](https://wordpress.org/support/topic/theme-customizer-5/#post-7477196)
 * Status: not resolved

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