Title: Theme down? Last modified: June 3, 2021 --- # Theme down? * [karenaug](https://wordpress.org/support/users/karenaug/) * (@karenaug) * [5 years ago](https://wordpress.org/support/topic/theme-down/) * Hi, * My website is not loading correctly. * I see an error message when I open my site: Warning: Illegal string offset ‘custom_css_post_id’ in /home/customer/www/…com/public_html/wp-includes/theme.php on line 1063 * When I change to another theme, I don’t get this error message. The menu for customizing this theme is gone as well. * Has there been some sort of update? * Kind regards, * Karen * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftheme-down%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 25 total) 1 [2](https://wordpress.org/support/topic/theme-down/page/2/?output_format=md) [→](https://wordpress.org/support/topic/theme-down/page/2/?output_format=md) * [Oliver Campion](https://wordpress.org/support/users/domainsupport/) * (@domainsupport) * [5 years ago](https://wordpress.org/support/topic/theme-down/#post-14517299) * Have you tried deleting the theme and re-installing a fresh copy? * Does the issue present itself when you turn off all your plugins? * Oliver * Thread Starter [karenaug](https://wordpress.org/support/users/karenaug/) * (@karenaug) * [5 years ago](https://wordpress.org/support/topic/theme-down/#post-14517360) * Hi Oliver, * Thank you for replying so quickly. * I deactivated all plugins. I deleted the theme and installed it again. Nothing changed. It still says: `Warning: Illegal string offset ‘custom_css_post_id’ in /home/customer/www/ma…com/public_html/wp-includes/theme.php on line 1063 * It does say in the note www/ma… instead of ‘www.’ Can this be the issue? * Kind regards, * Karen - This reply was modified 5 years ago by [karenaug](https://wordpress.org/support/users/karenaug/). * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [5 years ago](https://wordpress.org/support/topic/theme-down/#post-14517391) * What version of PHP are you running? * Check Tools > Site Health > Info > Server. * Thread Starter [karenaug](https://wordpress.org/support/users/karenaug/) * (@karenaug) * [5 years ago](https://wordpress.org/support/topic/theme-down/#post-14517435) * Hi James, * It’s 7.3.28 (Supports 64bit values) Do you need any more information? * Kind regards, * Karen * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [5 years ago](https://wordpress.org/support/topic/theme-down/#post-14517468) * That should be fine. * Try [downloading WordPress](https://wordpress.org/download/) again, access your server via [SFTP or FTP](https://wordpress.org/support/article/ftp-clients/), or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), and delete then replace your copies of everything on the server **except** the wp-config.php file and the / wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings. * Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them. - This reply was modified 5 years ago by [James Huff](https://wordpress.org/support/users/macmanx/). * Thread Starter [karenaug](https://wordpress.org/support/users/karenaug/) * (@karenaug) * [5 years ago](https://wordpress.org/support/topic/theme-down/#post-14517523) * I am using Siteground. It has a wordpress kit. Does this then still apply? * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [5 years ago](https://wordpress.org/support/topic/theme-down/#post-14517583) * Yes, please try a manual re-install as described above. * There could be something wrong with Siteground’s installer. * Thread Starter [karenaug](https://wordpress.org/support/users/karenaug/) * (@karenaug) * [5 years ago](https://wordpress.org/support/topic/theme-down/#post-14517634) * Hi James, * They don’t have a contact address. They refer for questions on wordpress to the wordpress forum. … User friendly 2.0 * All I can find is in: wordpress>Install and manage>manage installation There I can select ‘delete application’. * Above is also an option to install wordpress, but I then have to select folder in my current site. Isn’t it then installing wordpress twice in my site? The folders I can choose from are: cgi-bin, wp-admin, wp-content, wp-includes` * In security>backups I can also ‘Restore all files and databases’ from yesterday. I didn’t make big changes since yesterday, so it shouldn’t be much of an issue. * What do you recommend or am I not even close? * Many thanks! * Kind regards, * Karen * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [5 years ago](https://wordpress.org/support/topic/theme-down/#post-14517652) * Please follow the steps I outlined at [https://wordpress.org/support/topic/theme-down/#post-14517468](https://wordpress.org/support/topic/theme-down/#post-14517468) * Thread Starter [karenaug](https://wordpress.org/support/users/karenaug/) * (@karenaug) * [5 years ago](https://wordpress.org/support/topic/theme-down/#post-14517730) * Hi James, * I only have a Chromebook and it doesn’t let me install filezilla. I am going to get my normal PC fixed tomorrow. Hopefully it will work then. * Thanks for your patience and help!!! * Kind regards, * Karen * Thread Starter [karenaug](https://wordpress.org/support/users/karenaug/) * (@karenaug) * [5 years ago](https://wordpress.org/support/topic/theme-down/#post-14523761) * Hi James, * I tried to re-update the site with ftp. * I updated the folder public_html, because that’s where my wordpress files were. There were more folders in my directory, but I assume they are from siteground. * I left the folder cgi-bin and https. Both were empty and I didn’t find them in the new wordpress folder. Should I remove these? * Regarding my website, nothing changed. Filezilla did give me the following error messages: - Status: Directory listing of “/…com/public_html” successful Status: Disconnected from server Status: Disconnected from server Response:421 Timeout – try typing a little faster next time Error: GnuTLS error -110 in gnutls_record_recv: The TLS connection was non-properly terminated. Status: Server did not properly shut down TLS connection Error: Could not read from socket: ECONNABORTED – Connection aborted Error: Disconnected from server` * I did refresh it after, but nothing changed. * What can I try next? * Kind regards, * Karen * Thread Starter [karenaug](https://wordpress.org/support/users/karenaug/) * (@karenaug) * [5 years ago](https://wordpress.org/support/topic/theme-down/#post-14523762) * I am also going to log in again after 30 minutes, because maybe it hasn’t refreshed yet. * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [5 years ago](https://wordpress.org/support/topic/theme-down/#post-14523800) * Are you using any sort of caching plugin, or do you see a “Clear/Purge Cache” button in your Dashboard or admin bar? If so, would you please try clearing the cache? * Note: You do not need to install a caching plugin at this point just to clear a cache you don’t have. If you don’t have a caching plugin or a way to clear a server-level cache, just say so. 🙂 * Thread Starter [karenaug](https://wordpress.org/support/users/karenaug/) * (@karenaug) * [5 years ago](https://wordpress.org/support/topic/theme-down/#post-14523866) * Hi James, * Thank you for replying so quickly. * I have 3 tabs in caching: NGINX DIRECT DELIVERY: I can switch it on or off there DYNAMIC CACHE: I can ‘flush the cache’ there MEMCACHED: It enabled this one. And I can ‘flush the cache’ there as well * Do you need more information? There is also some explanation on the differenct caches. * I was using an app called polylang to translate my website. I am assuming it’s this app that created the issue. Though disabling doesn’t improve it. You are able to add a category there for a translated page and you can also add a translation for the category in the ‘category’ section. I think you then get twice a category for one translated post. * Kind regards, * Karen * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [5 years ago](https://wordpress.org/support/topic/theme-down/#post-14523990) * Don’t enable any new caches, just flush any caches you can. Viewing 15 replies - 1 through 15 (of 25 total) 1 [2](https://wordpress.org/support/topic/theme-down/page/2/?output_format=md) [→](https://wordpress.org/support/topic/theme-down/page/2/?output_format=md) The topic ‘Theme down?’ is closed to new replies. * ![](https://i0.wp.com/themes.svn.wordpress.org/twentytwentyone/2.8/screenshot. png) * Twenty Twenty-One * [Support Threads](https://wordpress.org/support/theme/twentytwentyone/) * [Active Topics](https://wordpress.org/support/theme/twentytwentyone/active/) * [Unresolved Topics](https://wordpress.org/support/theme/twentytwentyone/unresolved/) * [Reviews](https://wordpress.org/support/theme/twentytwentyone/reviews/) * 25 replies * 3 participants * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/) * Last activity: [5 years ago](https://wordpress.org/support/topic/theme-down/page/2/#post-14535310) * Status: not resolved