Title: theme install fail message
Last modified: August 30, 2016

---

# theme install fail message

 *  Resolved [IPTentertainment](https://wordpress.org/support/users/iptentertainment/)
 * (@iptentertainment)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/theme-install-fail-message/)
 * I am getting this error message when I try to install a theme:
 * Unpacking the package…
 * Installing the theme…
 * Could not create directory. /home1/iptente1/public_html/wp-content/themes/Tesseract/
 * Theme install failed.
 * Please help!

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Moderator [Jose Castaneda](https://wordpress.org/support/users/jcastaneda/)
 * (@jcastaneda)
 * THEME COFFEE MONKEY
 * [10 years, 10 months ago](https://wordpress.org/support/topic/theme-install-fail-message/#post-6383510)
 * How are you installing the theme? Are you uploading the theme or downloading 
   from the theme’s Dashboard?
 *  Thread Starter [IPTentertainment](https://wordpress.org/support/users/iptentertainment/)
 * (@iptentertainment)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/theme-install-fail-message/#post-6383513)
 * I have tried both uploading the theme (a zip file downloaded to my mac) and downloading
   a free theme from the featured wordpress selection. I get the same message either
   way.
 *  Moderator [Jose Castaneda](https://wordpress.org/support/users/jcastaneda/)
 * (@jcastaneda)
 * THEME COFFEE MONKEY
 * [10 years, 10 months ago](https://wordpress.org/support/topic/theme-install-fail-message/#post-6383573)
 * Are you able to upload the files via S/FTP?
 * If you aren’t able to it may sound like your file permissions may not be set 
   properly. Contact your hosting company if you don’t know your S/FTP information.
 *  Thread Starter [IPTentertainment](https://wordpress.org/support/users/iptentertainment/)
 * (@iptentertainment)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/theme-install-fail-message/#post-6383656)
 * You were right- got it working now. Thank you!
 *  Moderator [Jose Castaneda](https://wordpress.org/support/users/jcastaneda/)
 * (@jcastaneda)
 * THEME COFFEE MONKEY
 * [10 years, 10 months ago](https://wordpress.org/support/topic/theme-install-fail-message/#post-6383659)
 * Awesomesauce!
 * Don’t forget to mark it as resolved. 😉

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘theme install fail message’ is closed to new replies.

## Tags

 * [error message](https://wordpress.org/support/topic-tag/error-message/)
 * [Install](https://wordpress.org/support/topic-tag/install/)

 * 5 replies
 * 2 participants
 * Last reply from: [Jose Castaneda](https://wordpress.org/support/users/jcastaneda/)
 * Last activity: [10 years, 10 months ago](https://wordpress.org/support/topic/theme-install-fail-message/#post-6383659)
 * Status: resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics