Title: Theme not installing properly
Last modified: August 19, 2016

---

# Theme not installing properly

 *  Anonymous User 1502623
 * (@anonymized-1502623)
 * [17 years ago](https://wordpress.org/support/topic/theme-not-installing-properly/)
 * Hello. Recently, I purchased Style WP’s ‘Onyx Portal’ template. According to 
   the site it comes with a PDF support guide. It didn’t. Their customer support
   is shocking – haven’t had a response to my ticket in about 3 weeks, so thought
   I’d try my luck here.
 * I’ve installed numerous themes before so I know how to do it, but this one I’m
   not sure of. The zip contains –
 * Files to upload (folder)
    Contents are five .php files and three ‘wp-content’
   folders named ‘themes’, ‘plugins’, and ‘uploads’. I’ve uploaded the .php files
   to the root of my hosting and put the other files in their respective folders.
   No problems there.
 * However, there’s another folder in the zip called ‘sources’. I don’t know what
   to do with these. Included in this folder is
 * – Dummy Contents (xml document)
    – four photoshop images – truetype font file–
   opentype font file
 * I’ve tried uploaded these to the wp-contents folder. I then go into dashboard,
   apply the theme but it previews all messed up, only showing the header and the
   left hand side.
 * Any help at all appreciated.

Viewing 1 replies (of 1 total)

 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [17 years ago](https://wordpress.org/support/topic/theme-not-installing-properly/#post-1092891)
 * What are the five .php files? What’s in the “themes” and plugins folders?
 * I’d get rid of what you’ve already uploaded. What you should be looking for –
   as an absolute minimum – is a couple of php files (eg index.php, header.php. 
   footer.php and sidebar.php) plus a file called style.css (and possibly additional.
   css files). These should all be in a single folder called something like “OnyxPortal”.
   This entire folder needs to be uploaded to the wp-content/themes directory.

Viewing 1 replies (of 1 total)

The topic ‘Theme not installing properly’ is closed to new replies.

## Tags

 * [onyx](https://wordpress.org/support/topic-tag/onyx/)

 * 1 reply
 * 2 participants
 * Last reply from: [esmi](https://wordpress.org/support/users/esmi/)
 * Last activity: [17 years ago](https://wordpress.org/support/topic/theme-not-installing-properly/#post-1092891)
 * Status: not resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics