There is a problem receiving emails.

  • Resolved mkamel9089

    (@mkamel9089)


    5 months, 1 week ago

    After the last update that took place on November 7, 2025, I stopped receiving emails when a customer fills out the form. I don’t know what caused this problem.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Kenneth Macharia

    (@kmacharia)

    5 months, 1 week ago

    Hi @mkamel9089,

    Thank you for reaching out and sorry for the trouble after the update.

    I’ve just performed some tests on my end but I’m unable to reproduce any issues after the update. Could you please verify if you have already configured an SMTP plugin to improve email delivery on your site and the kind of mailer that you hae set up?

    Also, to ensure that I’m testing on a similar environment, could you please go to WPForms > Tools > System Info > Copy System Info and share these details in your next reply so that I can set up a similar environment?

    Thank you!

    Thread Starter mkamel9089

    (@mkamel9089)

    5 months, 1 week ago

                ### Begin System Info ###

    — WPForms Info

    Lite: May 25, 2022 at 12:07pm (GMT)
    Lite Connect: Backup is enabled since Apr 18, 2025 at 8:44pm (GMT)

    — Site Info

    Site URL: https://couponaat.com
    Home URL: https://couponaat.com
    Multisite: No

    — WordPress Configuration

    Version: 6.8.3
    Language: ar
    User Language: ar
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Active Theme: CouponHub 1.4
    Show On Front: page
    Page On Front: الرئيسية (#166)
    Page For Posts: Blog (#205)
    ABSPATH: /home2/couponaa/public_html/
    Table Prefix: Length: 4 Status: Acceptable
    WP_DEBUG: Disabled
    WPFORMS_DEBUG: Not set
    Memory Limit: 40M
    Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, expires, spam, jp-temp-feedback
    Revisions: Limited to 5

    — WordPress Uploads/Constants

    WP_CONTENT_DIR: /home2/couponaa/public_html/wp-content
    WP_CONTENT_URL: https://couponaat.com/wp-content
    UPLOADS: Not set
    wp_uploads_dir() path: /home2/couponaa/public_html/wp-content/uploads/2025/11
    wp_uploads_dir() url: https://couponaat.com/wp-content/uploads/2025/11
    wp_uploads_dir() basedir: /home2/couponaa/public_html/wp-content/uploads
    wp_uploads_dir() baseurl: https://couponaat.com/wp-content/uploads

    — Must-Use Plugins

    SSO: 0.5
    WooCommerce Analytics – Proxy Speed Module: 1.0.0

    — WordPress Active Plugins

    Advanced Google reCAPTCHA: 1.31
    Akismet Anti-spam: Spam Protection: 5.5
    All-in-One WP Migration and Backup: 7.101
    Autoptimize: 3.1.13
    BBQ Firewall: 20250324
    Better Search Replace: 1.4.10
    BP Star Ratings: 1.8
    Breadcrumb NavXT: 7.4.1
    Broken Link Checker: 2.4.6
    Classic Editor: 1.6.7
    CMB2: 2.11.0
    Contact Form 7: 6.1.3
    Easy Accordion: 3.0.5
    EWWW Image Optimizer: 8.2.1
    Google Analytics for WordPress by MonsterInsights: 9.9.0
    Jetpack: 15.2
    Jetpack Boost: 4.5.1
    Redux Framework: 4.5.8
    UpdraftPlus – Backup/Restore: 1.25.8
    Wordfence Security: 8.1.1
    WPCode Lite: 2.3.1
    WPConsent: 1.1.0
    Wp Coupon Demo Import: 1.0.0
    WP Coupon Frontend Submit Addon: 1.0.0
    WPForms Lite: 1.9.8.4
    WP Menu Icons: 3.3.8
    WPS Hide Login: 1.9.17.2
    WP Statistics: 14.15.5
    WP Super Cache: 3.0.2
    Yoast SEO: 26.3
    Yoast SEO Premium: 20.8

    — WordPress Inactive Plugins

    WPMobile.App: 11.74
    WP Users: 1.0.0

    — Webserver Configuration

    PHP Version: 8.3.27
    MySQL Version: 8.0.43
    Webserver Info: Apache

    — PHP Configuration

    Memory Limit: 512M
    Upload Max Size: 512M
    Post Max Size: 516M
    Upload Max Filesize: 512M
    Time Limit: 60
    Max Input Vars: 1000
    Display Errors: N/A

    — PHP Extensions

    cURL: Supported
    fsockopen: Supported
    SOAP Client: Installed
    Suhosin: Not Installed

    — Session Configuration

    Session: Disabled End System Info ###

    Plugin Support Kenneth Macharia

    (@kmacharia)

    5 months, 1 week ago

    Hi @mkamel9089

    Thank you for getting back to me.

    It seems that your site is not currently configured to use an SMTP plugin to improve email delivery which could tie in to the issue that you experienced after the update. To resolve email delivery issues like this, we usually recommend configuring a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    Wold you mind setting up one of the options listed in the tutorial and letting me know if this helps to resolve the issue?

    Thank you!

    Thread Starter mkamel9089

    (@mkamel9089)

    5 months, 1 week ago

    My problem is with receiving messages; they used to arrive in my email, but now no messages are coming through. I haven’t changed anything in the settings since installing the plugin. Will configuring an SMTP plugin solve the receiving problem?

    Plugin Support Kenneth Macharia

    (@kmacharia)

    5 months ago

    Hi @mkamel9089

    Great question and I totally understand your concern. Email service providers are tightening the security each day and the best way we know to resolve these kinds of issues is to authenticate the emails sent from your site by configuring an SMTP plugin. Because of this reason, I expect that the issue will be resolved as soon as you configure the SMTP plugin.

    Please let me know if you have other questions.

    Thank you!

    Plugin Support Kenneth Macharia

    (@kmacharia)

    5 months ago

    Hi @mkamel9089,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now.

    If you’d like more help with using WPForms Lite, please feel free to reach out.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

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