Title: "There was an error while adding new element"
Last modified: August 30, 2016

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# "There was an error while adding new element"

 *  Resolved [crawfocl](https://wordpress.org/support/users/crawfocl/)
 * (@crawfocl)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/there-was-an-error-while-adding-new-element/)
 * Hello,
 * I just installed the plugin, and when I try to add a file, I get the error: “
   There was an error while adding new element: “Script couldn’t create the upload
   folder:/<snip>/wp-content/uploads/cmdm/750/” The permalinks are set to post name
   and the uploads/cmdm directory permissions are 777. Any suggestions? The plugin
   is unusable with this error.
 * [https://wordpress.org/plugins/cm-download-manager/](https://wordpress.org/plugins/cm-download-manager/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [CreativeMindsSolutions](https://wordpress.org/support/users/creativemindssolutions/)
 * (@creativemindssolutions)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/there-was-an-error-while-adding-new-element/#post-6865162)
 * Script couldn’t create the upload folder means that you have a permission issue
   with the folders on your wp-content directory or maybe a group/owner setting 
   issue
 * Setting the permission to 777 is not recommended. You should go with 755 or 775
   
   Make sure also you group permission is set correctly and the owner is also set
   correctly
 * You can make changes by using
    chown and chgrp commands

Viewing 1 replies (of 1 total)

The topic ‘"There was an error while adding new element"’ is closed to new replies.

 * ![](https://ps.w.org/cm-download-manager/assets/icon-256x256.png?rev=3253777)
 * [CM Download Manager – Organize, Protect & Share Files in WordPress](https://wordpress.org/plugins/cm-download-manager/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cm-download-manager/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cm-download-manager/)
 * [Active Topics](https://wordpress.org/support/plugin/cm-download-manager/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cm-download-manager/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cm-download-manager/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [CreativeMindsSolutions](https://wordpress.org/support/users/creativemindssolutions/)
 * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/there-was-an-error-while-adding-new-element/#post-6865162)
 * Status: resolved