Title: Thermal Printer Problem
Last modified: April 11, 2017

---

# Thermal Printer Problem

 *  Resolved [moultrex](https://wordpress.org/support/users/moultrex/)
 * (@moultrex)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/thermal-printer-problem/)
 * Hello we use your plugin to print our invoices but we have an issue.
 * We add some costum code to adjust the paper size from your Documentation site.
 * We use a thermal printer with paper width 80mm.
 * The printer model is
 * The invoice is printed ok BUT the text is very pixelated and you can’t read it
   clearly.
 * The printer prints from other sources like .text .doc files etc just fine and
   the text is crystal clear.
 * Is there any adjustment i should make to your plugin?
 * Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Contributor [Ewout](https://wordpress.org/support/users/pomegranate/)
 * (@pomegranate)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/thermal-printer-problem/#post-9022475)
 * Hi! I think this is an issue with the printer driver rather than the PDF invoice
   plugin. Can you create a PDF file from a .doc file and print that to see if that
   gives you the same result?
 *  Thread Starter [moultrex](https://wordpress.org/support/users/moultrex/)
 * (@moultrex)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/thermal-printer-problem/#post-9022533)
 * I’ll try it. Thank you.
 *  Thread Starter [moultrex](https://wordpress.org/support/users/moultrex/)
 * (@moultrex)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/thermal-printer-problem/#post-9024973)
 * You were right. Out printer doesn’t render printing jobs from pdf files right.
   Don’t know why. Thanks for your advice.
 *  Thread Starter [moultrex](https://wordpress.org/support/users/moultrex/)
 * (@moultrex)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/thermal-printer-problem/#post-9024974)
 * Resolved
 *  Plugin Contributor [Ewout](https://wordpress.org/support/users/pomegranate/)
 * (@pomegranate)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/thermal-printer-problem/#post-9026931)
 * Glad to hear you found the root cause. Was there a solution to this?
 *  Thread Starter [moultrex](https://wordpress.org/support/users/moultrex/)
 * (@moultrex)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/thermal-printer-problem/#post-9026968)
 * No unfortunately. I had to re work all the invoice.php template layout and adjust
   the font sizes.
 * The text is still pixelated but you can read it.
 * Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Thermal Printer Problem’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-pdf-invoices-packing-slips/assets/icon-256x256.
   png?rev=2189942)
 * [PDF Invoices & Packing Slips for WooCommerce](https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/reviews/)

## Tags

 * [thermal printer](https://wordpress.org/support/topic-tag/thermal-printer/)

 * 6 replies
 * 2 participants
 * Last reply from: [moultrex](https://wordpress.org/support/users/moultrex/)
 * Last activity: [9 years, 1 month ago](https://wordpress.org/support/topic/thermal-printer-problem/#post-9026968)
 * Status: resolved