Title: This plugin isn’t working?
Last modified: October 3, 2016

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# This plugin isn’t working?

 *  [Martyn Chamberlin](https://wordpress.org/support/users/martyn-chamberlin/)
 * (@martyn-chamberlin)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/this-plugin-isnt-working/)
 * I’m trying to get a basic Drip integration working (Create or Update Subscriber
   activity) with Gravity Forms. The form gets submitted correctly but it doesn’t
   seem that Drip’s side gets updated at all, and I can’t seem to figure out why.
   Any help would be greatly appreciated. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [arothafel](https://wordpress.org/support/users/arothafel/)
 * (@arothafel)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/this-plugin-isnt-working/#post-8268660)
 * Same here. Not working for me, either. Is there any support for this plugin?
 *  [Forest_Parks](https://wordpress.org/support/users/forest_parks/)
 * (@forest_parks)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/this-plugin-isnt-working/#post-9027643)
 * Same here, did you ever resolve this?
 *  Thread Starter [Martyn Chamberlin](https://wordpress.org/support/users/martyn-chamberlin/)
 * (@martyn-chamberlin)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/this-plugin-isnt-working/#post-9028357)
 * Actually, the best advice I could give here is to talk to GetDrip.com customer
   support directly. After talking with them I DID get it working. The reason it
   wasn’t working for me was due to two issues on my end:
 * 1. I was passing “new_email” to Drip with my Gravity form. When that field is
   set with an email address for an existing subscriber, the update will not work.
   
   2. It was failing because a custom field title I was passing had hyphens in it.
   Drip custom fields can only contain letters, numbers, and underscores.
 * If you look over your form and neither of those things are issues, then I’d recommend
   reaching out to support. Drip’s software is really good. My experience has been
   very positive and at times where things didn’t work as expected, I found that
   it was because I misunderstood how it worked.
    -  This reply was modified 9 years, 2 months ago by [Martyn Chamberlin](https://wordpress.org/support/users/martyn-chamberlin/).

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘This plugin isn’t working?’ is closed to new replies.

 * ![](https://ps.w.org/drip-gravity-forms/assets/icon-256x256.png?rev=1395083)
 * [Drip for Gravity Forms](https://wordpress.org/plugins/drip-gravity-forms/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/drip-gravity-forms/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/drip-gravity-forms/)
 * [Active Topics](https://wordpress.org/support/plugin/drip-gravity-forms/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/drip-gravity-forms/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/drip-gravity-forms/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [Martyn Chamberlin](https://wordpress.org/support/users/martyn-chamberlin/)
 * Last activity: [9 years, 2 months ago](https://wordpress.org/support/topic/this-plugin-isnt-working/#post-9028357)
 * Status: not resolved