Title: Thumbail problems
Last modified: September 23, 2021

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# Thumbail problems

 *  Resolved [tenadv](https://wordpress.org/support/users/tenadv/)
 * (@tenadv)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/thumbail-problems/)
 * Hi, I’m having trouble with the thumbnails of the galleries on the site. The 
   galleries are created without problems but it may happen that from the front-
   end you do not see the thumbnails but only gray or white empty banners depending
   on the browser (see attached pdf).
 * I had to regenerate the thumbails from the gallery by pressing the button at 
   the bottom right and I had to clear the cache several times.
 * Can you check if there are any conflicts?
    Thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fthumbail-problems%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [elviiso](https://wordpress.org/support/users/elviiso/)
 * (@elviiso)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/thumbail-problems/#post-14901195)
 * Hi [@tenadv](https://wordpress.org/support/users/tenadv/)
 * Looks like the PDF you mentioned was not successfully attached to the message.
 * Also, I have had a look at the page you mentioned you need help with ([https://www.lamaison-lifestyle.com/](https://www.lamaison-lifestyle.com/))
   and I have observed that there are no FooGallery galleries on that page. Could
   you kindly share a page with a gallery exhibiting the issue described? Thanks
   in advance for doing so.
 * Hoping to hear from you soon regarding this.
 * Kind regards,
    Elvis.
 *  Thread Starter [tenadv](https://wordpress.org/support/users/tenadv/)
 * (@tenadv)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/thumbail-problems/#post-14901460)
 * Hi Elvis,
 * I’m sorry but probably the first thread started by mistake by pressing enter.
 * However I link the screenshot to you as I cannot attach files.
 * > [View post on imgur.com](https://imgur.com/6QYcR1t)
 * here the link with gallery
    [https://www.lamaison-lifestyle.com/si-lo-voglio-il-matrimonio-federica-giosue-e-matteo-vitaioli-luglio-2021/](https://www.lamaison-lifestyle.com/si-lo-voglio-il-matrimonio-federica-giosue-e-matteo-vitaioli-luglio-2021/)
 * Kind regards
    Rob
 *  Plugin Support [elviiso](https://wordpress.org/support/users/elviiso/)
 * (@elviiso)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/thumbail-problems/#post-14903724)
 * Hi [@tenadv](https://wordpress.org/support/users/tenadv/)
 * Thanks for getting back to us with that.
 * I’ve been looking at the gallery page you’ve shared with us and all of the images
   in the gallery are actually properly displayed.
 * Could you kindly clear your browser’s cache and reload the page and let me know
   if that’s the same from your end too? Thanks in advance for doing so.
 * Hoping to hear from you soon regarding this.
 * Kind regards,
    Elvis.
 *  Plugin Support [elviiso](https://wordpress.org/support/users/elviiso/)
 * (@elviiso)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/thumbail-problems/#post-14924725)
 * Hi [@tenadv](https://wordpress.org/support/users/tenadv/)
 * We haven’t heard from you in a while, so we presume the problem has been resolved
   and we’re closing this support ticket.
 * If you are still experiencing the problem, then please open a new support ticket.
 * Regards,
    Elvis.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Thumbail problems’ is closed to new replies.

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## Tags

 * [thumbnail](https://wordpress.org/support/topic-tag/thumbnail/)

 * 4 replies
 * 2 participants
 * Last reply from: [elviiso](https://wordpress.org/support/users/elviiso/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/thumbail-problems/#post-14924725)
 * Status: resolved