Title: Thumbnail error message
Last modified: December 24, 2018

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# Thumbnail error message

 *  Resolved [unknwnprod](https://wordpress.org/support/users/unknwnprod/)
 * (@unknwnprod)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/thumbnail-error-message/)
 * I am trying to update a test Roku channel that I am making (it was working fine
   a few days ago but then my thumbnail disappeared. Now I get an error message 
   when I try to update my feed.
 * “1 item has an error. Thumbnail must be 16×9 ratio, at least 800w x 450h, and
   either in JPG or PNG format”
 * I have tried turning Jetpack image optimization on and off, but still the same
   error.
 * When I click on the link in the JSON feed with the jetpack off my image loads.
   When I click on the feed link with the jetpack on it does not.
 * Any suggestions?
 * Thanks, Jason

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Vagrant82](https://wordpress.org/support/users/vagrant82/)
 * (@vagrant82)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/thumbnail-error-message/#post-11374809)
 * Having a similar situation. Attempted to submit a ticket through the site but
   can’t due to not having an order number.
 *  Plugin Author [Rob Davenport](https://wordpress.org/support/users/robdavenport/)
 * (@robdavenport)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/thumbnail-error-message/#post-11375011)
 * Hi there,
 * Unfortunately I had to stop offering support on the free plugin due to the volume
   of support requests.
 * As for the thumbnail error it is usually caused by the original image is smaller
   than 800×450. WP won’t scale images up, only down.
 * – Rob
 *  [Vagrant82](https://wordpress.org/support/users/vagrant82/)
 * (@vagrant82)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/thumbnail-error-message/#post-11380178)
 * Thanks Rob, I need some of those paid extensions anyhow so I’m sure you’ll be
   hearing from me soon.
 *  Plugin Author [Rob Davenport](https://wordpress.org/support/users/robdavenport/)
 * (@robdavenport)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/thumbnail-error-message/#post-11405832)
 * I should note as well that I’ve added a new support Q&A system for Free users.
   It may take a bit for one of us to answer, but that is where to get support for
   the Free plugins.
 * [https://support.rovidx.com/](https://support.rovidx.com/)
 * -Rob

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Thumbnail error message’ is closed to new replies.

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 * 4 replies
 * 3 participants
 * Last reply from: [Rob Davenport](https://wordpress.org/support/users/robdavenport/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/thumbnail-error-message/#post-11405832)
 * Status: resolved