Title: Thumbnail generator error
Last modified: August 24, 2016

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# Thumbnail generator error

 *  [learnasigo](https://wordpress.org/support/users/learnasigo/)
 * (@learnasigo)
 * [11 years ago](https://wordpress.org/support/topic/thumbnail-generator-error/)
 * Hi,
 * I’m experiencing an issue where that i cannot save generated thumbnails past 
   5 seconds.
 * Max
 * [https://wordpress.org/plugins/video-embed-thumbnail-generator/](https://wordpress.org/plugins/video-embed-thumbnail-generator/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Kyle Gilman](https://wordpress.org/support/users/kylegilman/)
 * (@kylegilman)
 * [11 years ago](https://wordpress.org/support/topic/thumbnail-generator-error/#post-6149610)
 * Can you give me some more details about your workflow? Do you mean you can only
   save thumbnails that are in the first 5 seconds of the video? Are you able to
   see thumbnails generated after the first 5 seconds of the video? Do you have 
   FFMPEG set up on your server or are you using thumbnails created by the browser?
   Are you having a consistent problem with different videos or is it just one video
   and did the problem start recently? What browsers do you have the problem in?
 *  Thread Starter [learnasigo](https://wordpress.org/support/users/learnasigo/)
 * (@learnasigo)
 * [11 years ago](https://wordpress.org/support/topic/thumbnail-generator-error/#post-6149615)
 * Hi,
 * My apologies. Yes, that is correct! I am only able to save a thumbnail only with
   in the 5 seconds (choose from video or generate). Photos actually generate but
   will not save. I have tried generating with smaller clips and there were no issues
   but for some reason this problem occurs with larger file. I’m in the majority
   and do not have access to install FFMPEG therefore I rely on the plugin to capture
   thumbnails…. Never used your plugin in the past so I have zero clue if it’s a
   version related issue.
 * Further details:
 * I created my 1m 8s vid using after effects CC (exported MP4)
    Currently using
   chrome browser
 *  Plugin Author [Kyle Gilman](https://wordpress.org/support/users/kylegilman/)
 * (@kylegilman)
 * [11 years ago](https://wordpress.org/support/topic/thumbnail-generator-error/#post-6149617)
 * Do you have the same problem with other videos?
 * This sounds like the same problem this user was having [https://github.com/kylegilman/video-embed-thumbnail-generator/issues/205](https://github.com/kylegilman/video-embed-thumbnail-generator/issues/205)
 * Check if you’re getting any error messages in the JavaScript Console.
 *  Thread Starter [learnasigo](https://wordpress.org/support/users/learnasigo/)
 * (@learnasigo)
 * [11 years ago](https://wordpress.org/support/topic/thumbnail-generator-error/#post-6149626)
 * Hi,
 * The related post definitely sounds similar! I will check my settings and get 
   back.
 * Thanks again

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Thumbnail generator error’ is closed to new replies.

 * ![](https://ps.w.org/video-embed-thumbnail-generator/assets/icon.svg?rev=2965979)
 * [Videopack](https://wordpress.org/plugins/video-embed-thumbnail-generator/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/video-embed-thumbnail-generator/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/video-embed-thumbnail-generator/)
 * [Active Topics](https://wordpress.org/support/plugin/video-embed-thumbnail-generator/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/video-embed-thumbnail-generator/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/video-embed-thumbnail-generator/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [learnasigo](https://wordpress.org/support/users/learnasigo/)
 * Last activity: [11 years ago](https://wordpress.org/support/topic/thumbnail-generator-error/#post-6149626)
 * Status: not resolved