Title: Thumbnail not loading
Last modified: September 1, 2016

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# Thumbnail not loading

 *  Resolved [Suresh](https://wordpress.org/support/users/surace/)
 * (@surace)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/thumbnail-not-loading/)
 * Hi Am using the Nextgen gallery latest version and wordpress latest version.
 * Thumbnail is not generating properly and everytime images loads in the page causing
   my page size to increase.
 * Ex : [https://www.studioflicks.com/gallery/kidaari-movie-stills/](https://www.studioflicks.com/gallery/kidaari-movie-stills/)
 * When i used the wordpress default method to update my gallery, it works perfectly
   creating a thumbnail.
 * Ex : [https://www.studioflicks.com/gallery/kadalai-poda-oru-ponnu-veanum-movie-stills/](https://www.studioflicks.com/gallery/kadalai-poda-oru-ponnu-veanum-movie-stills/)
 * [https://wordpress.org/plugins/nextgen-gallery/](https://wordpress.org/plugins/nextgen-gallery/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [alexfillipe99](https://wordpress.org/support/users/alexfillipe99/)
 * (@alexfillipe99)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/thumbnail-not-loading/#post-7709119)
 * O meu plugin NextGEN Gallery não consegue amostra a imagem quando envio uma imagem
   na resolução 5184*3456px, e nem consegue criar as Thumbnail, gostaria de saber
   como posso resolver isso.
    Lembrando que mesmo não amostrando quando clico na
   imagem ele mostra a imagem.
 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/thumbnail-not-loading/#post-7709176)
 * [@surace](https://wordpress.org/support/users/surace/) – Have you tried deactivating
   all of your plugins, clearing your browser cache (and site caches if you are 
   using a caching plugin), then reactivating the NextGEN plugin?
 * If this fixes the problem then it was likely one of the deactivated plugins that
   was causing an issue. Now, retrace your steps activating each plugin and re-checking
   to see if the problem returns. If it does then that last activated plugin was
   probably the one. Keep reactivating and in most cases it is also best to keep
   checking after each plugin, sometimes there may be more than one plugin on a 
   site that will create an issue. If you do find one (or more) plugins causing 
   this problem we would greatly appreciate your feedback on them so the developers
   may address them as soon as they can.
 * Also to note, in rare cases it may be the theme itself that is causing a conflict
   so while you have just the NextGEN plugin activated you might consider temporarily
   switching to one of the default WordPress Twenty series themes and see if this
   corrects the issue as well.
 * If the problem still persists after all of this we would still want to know, 
   even more so, as we will still want to sort out the issue and may need additional
   details.
 * Thanks!
 * – Cais.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Thumbnail not loading’ is closed to new replies.

 * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961)
 * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [photocrati](https://wordpress.org/support/users/photocrati/)
 * Last activity: [9 years, 9 months ago](https://wordpress.org/support/topic/thumbnail-not-loading/#post-7709176)
 * Status: resolved