Title: Thumbnails are missing Last modified: October 17, 2020 --- # Thumbnails are missing * Resolved [panatan](https://wordpress.org/support/users/chrgilles/) * (@chrgilles) * [5 years, 7 months ago](https://wordpress.org/support/topic/thumbnails-are-missing-2/) * Hi team, I’m using free plugin on my website. I’ve moved my website on a subdomain like i do often. I’ve used regenerate thumbnail pg to recover thumbnails in WordPress admin (media area) but it doesn’t works, area stay blank… I’ve tried to change files permissions via ftp tool and nothing happen. What could be wrong ? Thank you Viewing 9 replies - 1 through 9 (of 9 total) * Thread Starter [panatan](https://wordpress.org/support/users/chrgilles/) * (@chrgilles) * [5 years, 7 months ago](https://wordpress.org/support/topic/thumbnails-are-missing-2/#post-13550732) * No idea ? * Plugin Support [Laura – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support8/) * (@wpmudev-support8) * [5 years, 7 months ago](https://wordpress.org/support/topic/thumbnails-are-missing-2/#post-13551664) * Hi [@chrgilles](https://wordpress.org/support/users/chrgilles/) * I hope you’re well today! * If you have moved entire site – as in “files” – there shouldn’t even be a need to regenerate thumbnails. Did you check if those thumbnails’ files physically exist in /wp-content/uploads folder subfolders? * You’ve posted this question in Smush plugin support form so I understand you believe it’s related to Smush, right? Does it mean that the images went away after running bulk-smush (optimization)? * Also, when you get into media library could you open browser console and look for errors there? There’s a chance that there will be some errors (404 or other) reported on image URLs requests so if there are any let us know about them, please. * Kind regards, Adam * Thread Starter [panatan](https://wordpress.org/support/users/chrgilles/) * (@chrgilles) * [5 years, 7 months ago](https://wordpress.org/support/topic/thumbnails-are-missing-2/#post-13551737) * Hi Adam and thank you for reply ! * 1/ Yes i’ve moved entire site in fact i’ve moved all wp-content/upload/ folder 2/ Yes i can see images when writing => /wp-content/uploads/2020/09/IMG_5087- 400×516.jpg for example 3/ Images hasn’t been “bulk-smushed” 4/ I canno’t see any error… i’ve tried with Query monitor and no error appears. 5/ I’m not using any cache plugin * I’ve send an email, because i could pay for support if needed Thanks a lot * Plugin Support [Amin – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support2/) * (@wpmudev-support2) * [5 years, 7 months ago](https://wordpress.org/support/topic/thumbnails-are-missing-2/#post-13559182) * Hello [@chrgilles](https://wordpress.org/support/users/chrgilles/) , * > 3/ Images hasn’t been “bulk-smushed” * So you manually Smushed images in the media library and after that thumbnails were lost? I’m asking those questions, so I can gather information that would allow us to have steps to replicate this issue. Can you also send us screenshot of Smush Settings? * kind regards, Kasia * Thread Starter [panatan](https://wordpress.org/support/users/chrgilles/) * (@chrgilles) * [5 years, 7 months ago](https://wordpress.org/support/topic/thumbnails-are-missing-2/#post-13560858) * Here is what i have done : * 1/Create a new fresh Worpdress install on subdomain 2/Reinstall content (posts/ pages) via WordPress import/export tool 3/Reinstall plugins 4/Reupload all wp- content folder on the subdomain via ftp 5/Launch Regenerate Thumbnails * … thumbnails are missing * But i ask myself => Does Smush plugin create a specific table (in database) to record informations related to Smush optimizations ? It could be the problem… * Here is a link to screenshot Smush settings [https://share.getcloudapp.com/ApuLxAB2](https://share.getcloudapp.com/ApuLxAB2) Thanks so much - This reply was modified 5 years, 7 months ago by [panatan](https://wordpress.org/support/users/chrgilles/). * Plugin Support [Saurabh – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support7/) * (@wpmudev-support7) * [5 years, 7 months ago](https://wordpress.org/support/topic/thumbnails-are-missing-2/#post-13567599) * Hello [@chrgilles](https://wordpress.org/support/users/chrgilles/), * > Does Smush plugin create a specific table (in database) to record informations > related to Smush optimizations ? * Yes, **wp-smpro-smush-data** key in post meta table does that. It shows all stats for each image * Now about the procedure, you have followed, I suppose when you imported the post and pages, the as import-export tool does not change the domains. Can you install and activate the following plugin: [https://wordpress.org/plugins/better-search-replace/](https://wordpress.org/plugins/better-search-replace/) and try to search-replace old URL with the new URL and then check if that works for you? * Thank you, Prathamesh Palve * Thread Starter [panatan](https://wordpress.org/support/users/chrgilles/) * (@chrgilles) * [5 years, 7 months ago](https://wordpress.org/support/topic/thumbnails-are-missing-2/#post-13568069) * Yes i’ve used better-search-replace plugin. But finaly problem must be the missing records in data base, right ? I could try to update the meta table with old entries? * Plugin Support [Saurabh – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support7/) * (@wpmudev-support7) * [5 years, 7 months ago](https://wordpress.org/support/topic/thumbnails-are-missing-2/#post-13573433) * Hello [@chrgilles](https://wordpress.org/support/users/chrgilles/), * Can you check the **meta _wp_attached_file** of the missing image ID in the able[ prefix]postmeta. If there is missing the meta, you can try this script to restore them: * [https://pastebin.com/25rXd4uy](https://pastebin.com/25rXd4uy) * Add this as an MU plugin or copy in the theme’s functions.php file. And then access this link to restore the file meta: yoursite.com/?wpmudev-restore-attached- file-meta * Kindly note that id you add that in the function file of the theme, please remove the following from the script: * `