Title: Thumbnails do not create
Last modified: April 13, 2018

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# Thumbnails do not create

 *  Resolved [lesieli](https://wordpress.org/support/users/lesieli/)
 * (@lesieli)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/thumbnails-do-not-create/)
 * I get a create thumbnail failure on all photos uploaded. I have tried importing
   from media or uploading the direct files. Both ways fail.
 * _“File loading failed :: Failed to create scaled versions: .original, , thumb”_
 * Any one else experience this, i didn’t see anything obvious in the search.
    -  This topic was modified 8 years, 1 month ago by [lesieli](https://wordpress.org/support/users/lesieli/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Photo Gallery Support](https://wordpress.org/support/users/photogallerysupport/)
 * (@photogallerysupport)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/thumbnails-do-not-create/#post-10177590)
 * Hi,
 * We are sorry for the inconvenience.
 * This problem can be caused by the following two configurations on your website:
 * **Permissions**. The folder where the photos are uploaded to should have their
   permissions set to **777**. Please use FTP connection to check this.
 * **PHP GD2 Library**. Please check if **PHP GD2 library** is enabled on your website.
   To check this, please follow the steps below.
 * 1. Create a plain text file and add the following code to it.
 *     ```
       <?php
       if (extension_loaded('gd') && function_exists('gd_info')) {
         echo "PHP GD library is installed on your web server";
       }
       else {
         echo "PHP GD library is NOT installed on your web server";
       }
       ?>
       ```
   
 * Save the file, with **testgd.php** as its title.
 * 2. Upload it to the main directory of your website and access it via browser 
   using its URL, e.g.:
 * [http://www.yoursite.com/testgd.php](http://www.yoursite.com/testgd.php)
 * If the PHP GD2 library is **not enabled** on your web server, the output of the
   file will note so. In this case, please contact your hosting provider and ask
   them to activate it for your website.
 * Thank you! Have a nice day!
 *  Thread Starter [lesieli](https://wordpress.org/support/users/lesieli/)
 * (@lesieli)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/thumbnails-do-not-create/#post-10180024)
 * Hello
 * PHP GD2 is installed and enabled according to the script. _“PHP GD library is
   installed on your web server”_
 * I’ve updated the folder wp-content/uploads and wp-content/uploads/photo-gallery
   to reflect 777. Im still getting the error File loading failed :: Failed to create
   scaled versions: .original, , thumb
    -  This reply was modified 8 years, 1 month ago by [lesieli](https://wordpress.org/support/users/lesieli/).
 *  Plugin Contributor [Photo Gallery Support](https://wordpress.org/support/users/photogallerysupport/)
 * (@photogallerysupport)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/thumbnails-do-not-create/#post-10185605)
 * Hi,
 * We need to have a closer look at the described issue.
    Please contact our support
   team using the following email address:**[support@web-dorado.com](https://wordpress.org/support/topic/thumbnails-do-not-create/support@web-dorado.com?output_format=md)**
   Also, mention the URL of this forum topic in your message. We will provide a 
   solution as soon as possible and share it here as well.
 * Thanks, have a nice day!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Thumbnails do not create’ is closed to new replies.

 * ![](https://ps.w.org/photo-gallery/assets/icon-256x256.png?rev=2068745)
 * [Photo Gallery by 10Web - Mobile-Friendly Image Gallery](https://wordpress.org/plugins/photo-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/photo-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/photo-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/photo-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/photo-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/photo-gallery/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Photo Gallery Support](https://wordpress.org/support/users/photogallerysupport/)
 * Last activity: [8 years, 1 month ago](https://wordpress.org/support/topic/thumbnails-do-not-create/#post-10185605)
 * Status: resolved