Title: Thumbnails do not work
Last modified: October 1, 2017

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# Thumbnails do not work

 *  Resolved [russelluk](https://wordpress.org/support/users/russelluk/)
 * (@russelluk)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/thumbnails-do-not-work-2/)
 * I like this plug in and looks great but I am not getting any thumbnails on the
   videos and it looks horrible without thumbnails
 * Any advise please? I have tried uninstalling an reinstalling an it makes no difference.
 * Thanks

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [totalsoft](https://wordpress.org/support/users/totalsoft/)
 * (@totalsoft)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/thumbnails-do-not-work-2/#post-9547636)
 * Hello Dear [@russelluk](https://wordpress.org/support/users/russelluk/).
 * Thank You for contacting with us and saying usa bout your problem. Please can
   You publish a link for checking the problem?
 * Thank You.
 *  Thread Starter [russelluk](https://wordpress.org/support/users/russelluk/)
 * (@russelluk)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/thumbnails-do-not-work-2/#post-9547813)
 * Thanks but for some reason the thumbnails have just started working now. However
   I would like to ask if there is anyway to preserve the start time for the URL
   link for a youtube video. When I paste in [https://youtu.be/bzj4wuKcaQs?t=39](https://youtu.be/bzj4wuKcaQs?t=39)
   for example the video still starts at the beginning even thought the code is 
   correct for starting at a particular time. Any ideas?
 *  Plugin Author [totalsoft](https://wordpress.org/support/users/totalsoft/)
 * (@totalsoft)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/thumbnails-do-not-work-2/#post-9547992)
 * It’s very good that the thumbnails are worked now. About start time, there is
   no way to make it with our plugin. It will start at the beginning.
 * Thank You.
 *  Thread Starter [russelluk](https://wordpress.org/support/users/russelluk/)
 * (@russelluk)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/thumbnails-do-not-work-2/#post-9548087)
 * Ok – thanks – it would be really useful if there was some way of getting this
   to work in future updates. For example I have a video with 18 golf holes on it.
   Currently I have to split that into 18 videos to use on the plug in however importing
   the start and end time with Youtube code would be a lot more convenient.
 * Thanks

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Thumbnails do not work’ is closed to new replies.

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## Tags

 * [thumbnails](https://wordpress.org/support/topic-tag/thumbnails/)

 * 4 replies
 * 2 participants
 * Last reply from: [russelluk](https://wordpress.org/support/users/russelluk/)
 * Last activity: [8 years, 8 months ago](https://wordpress.org/support/topic/thumbnails-do-not-work-2/#post-9548087)
 * Status: resolved