Title: Thumbnails Missing after AWS S3 Implementation Last modified: January 4, 2022 --- # Thumbnails Missing after AWS S3 Implementation * Resolved [David](https://wordpress.org/support/users/dlongdon/) * (@dlongdon) * [4 years, 5 months ago](https://wordpress.org/support/topic/thumbnails-missing-after-aws-s3-implementation/) * This website is hosted by WordPress Engine (WPE). * In order to reduce storage capacity, and based on their recommendation, I implemented AWS S3 storage. * After that implementation, thumbnails for ‘WordPress Popular Posts” stopped appearing, and a default image appears instead. * WPE spent some time trying to troubleshoot and did find a workaround as long as the list popular posts doesn’t change. But the list does change, and when it does, the placeholder image shows up. * WordPress Popular Posts is on the lower half of the home page of this site. At the moment the top post has a default thumbnail instead of the set featured image. * Thanks, David * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fthumbnails-missing-after-aws-s3-implementation%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Author [Hector Cabrera](https://wordpress.org/support/users/hcabrera/) * (@hcabrera) * [4 years, 5 months ago](https://wordpress.org/support/topic/thumbnails-missing-after-aws-s3-implementation/#post-15219027) * Hi [@dlongdon](https://wordpress.org/support/users/dlongdon/), * Yeah, the plugin expects images to be in the _wp-content/uploads_ directory as that’s where “stock” WordPress stores its images. When WPP doesn’t find them - in this case because you moved your images to AWS- then you get that “No thumbnail” image. * Not really familiar with AWS in general nor know how you’re integrating your site with it but give this a try: 1. If it doesn’t exist already, [create a new image size](https://www.wpbeginner.com/wp-tutorials/how-to-create-additional-image-sizes-in-wordpress/) and set its width and height to your preferred size (eg. 150px and 150px). 2. Install the [Regenerate Thumbnails](https://wordpress.org/plugins/regenerate-thumbnails/) plugin by Alex Mills, then go to Tools > Regenerate Thumbnails and follow the instructions to rebuild your site’s thumbnails. Note that this might take a while if you have lots of images. 3. Next, go to _Appearance > Widgets > [Your Sidebar] > WordPress Popular Posts_, scroll to the “Display post thumbnail” checkbox, select the “Use predefined size” option that you’ll find right under that checkbox, pick your newly created image size, and finally click on _Save_ to apply changes. 4. If you have a caching plugin installed, flush its page cache afterwards. * You may or may not need to do additional things to get this working so give it a shot and let me know how it goes. * Alternatively, you may also want to try and see if there’s a way to exclude your WPP thumbnails from being uploaded to AWS and keep them on your /wp-content folder( WPP’s thumbnails are small anyways and shouldn’t take a lot of disc space, you won’t be gaining much by uploading them to AWS IMHO.) * Thread Starter [David](https://wordpress.org/support/users/dlongdon/) * (@dlongdon) * [4 years, 5 months ago](https://wordpress.org/support/topic/thumbnails-missing-after-aws-s3-implementation/#post-15238448) * Hi [@hcabrera](https://wordpress.org/support/users/hcabrera/) : * Regenerating the thumbnails with the regenerator plugin seems to have solved the problem. * Thanks! * Plugin Author [Hector Cabrera](https://wordpress.org/support/users/hcabrera/) * (@hcabrera) * [4 years, 5 months ago](https://wordpress.org/support/topic/thumbnails-missing-after-aws-s3-implementation/#post-15239517) * Awesome! Thanks for reporting back. * Thread Starter [David](https://wordpress.org/support/users/dlongdon/) * (@dlongdon) * [4 years, 4 months ago](https://wordpress.org/support/topic/thumbnails-missing-after-aws-s3-implementation/#post-15262363) * Hi [@hcabrera](https://wordpress.org/support/users/hcabrera/) * Actually, I’m seeing this issue again. * Scroll down the websites’ home page to the Popular Posts section. * The post at the bottom of the list is missing its thumbnail. I have: * 1. reset the Featured Image * 2. Regenerated Featured Image thumbnails only * 3. Regenerated all thumbnails * Thoughts? * Thanks, David * Plugin Author [Hector Cabrera](https://wordpress.org/support/users/hcabrera/) * (@hcabrera) * [4 years, 4 months ago](https://wordpress.org/support/topic/thumbnails-missing-after-aws-s3-implementation/#post-15262428) * From the source code of the page I noticed that your popular posts are still using WPP’s thumbnails instead of the “stock” WordPress thumbnails. You can tell because the `class` attribute of the `` tag is missing the CSS classes WordPress adds to the thumbnails it generates. * [[ * Have another look at the [instructions](https://wordpress.org/support/topic/thumbnails-missing-after-aws-s3-implementation/#post-15219027) I shared above and make sure that you didn’t miss anything. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Thumbnails Missing after AWS S3 Implementation’ is closed to new replies. * ![](https://ps.w.org/wordpress-popular-posts/assets/icon-256x256.png?rev=1232659) * [WP Popular Posts](https://wordpress.org/plugins/wordpress-popular-posts/) * [Frequently Asked Questions](https://wordpress.org/plugins/wordpress-popular-posts/#faq) * [Support Threads](https://wordpress.org/support/plugin/wordpress-popular-posts/) * [Active Topics](https://wordpress.org/support/plugin/wordpress-popular-posts/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wordpress-popular-posts/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wordpress-popular-posts/reviews/) ## Tags * [aws](https://wordpress.org/support/topic-tag/aws/) * [thumbnails](https://wordpress.org/support/topic-tag/thumbnails/) * 5 replies * 2 participants * Last reply from: [Hector Cabrera](https://wordpress.org/support/users/hcabrera/) * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/thumbnails-missing-after-aws-s3-implementation/#post-15262428) * Status: resolved