Title: Ticket count incorrect
Last modified: September 13, 2019

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# Ticket count incorrect

 *  Resolved [erelyn10](https://wordpress.org/support/users/erelyn10/)
 * (@erelyn10)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/ticket-count-incorrect/)
 * Hello,
    I noticed that the ticket count is not accurate. I tried to set the filter
   to show all the tickets from all the dates, and when I do so the total count 
   at the top of the list shows I have 28 tickets but when i go through the list
   there is only 20 tickets showing. Also when I filter by month there is a couple
   of tickets that should show up and are not showing up. I believe there is something
   wrong with the ticket count and the filtering.
 * Please help resolve this issue.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [erelyn10](https://wordpress.org/support/users/erelyn10/)
 * (@erelyn10)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/ticket-count-incorrect/#post-11930433)
 * Only showing up to two pages of tickets, I ordered it by date and it shows the
   other tickets that is also counting as part of the 28 but apparently the system
   only shows 20 tickets and the rest dont make it to the top 20.
 *  Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * (@yeisonbp)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/ticket-count-incorrect/#post-11938565)
 * Hi [@erelyn10](https://wordpress.org/support/users/erelyn10/),
 * Does it happen to all the roles in the back end? Also, try to deactivate your
   other plugins to see if the problem continues. Regarding the ticket count on 
   top of the ticket list, this is a custom type feature of WordPress that shows
   the total number of posts that are open and closed.
 * Regards.
 *  Thread Starter [erelyn10](https://wordpress.org/support/users/erelyn10/)
 * (@erelyn10)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/ticket-count-incorrect/#post-11945992)
 * Hi [@yeisonbp](https://wordpress.org/support/users/yeisonbp/),
 * It happens when Im logged in as an admin on wordpress.
    For example, there is
   a total of 27 tickets and thats for all status on the tickets. There is only 
   10 tickets displayed per page, so in order for the tickets to show there should
   be 3 pages but the plugin will only show 2 pages and no more than that.
 * I will try to deactivate the other plugins and see what happens.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Ticket count incorrect’ is closed to new replies.

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## Tags

 * [count](https://wordpress.org/support/topic-tag/count/)
 * [filtering](https://wordpress.org/support/topic-tag/filtering/)

 * 3 replies
 * 2 participants
 * Last reply from: [erelyn10](https://wordpress.org/support/users/erelyn10/)
 * Last activity: [6 years, 8 months ago](https://wordpress.org/support/topic/ticket-count-incorrect/#post-11945992)
 * Status: resolved