Title: Ticket Delay
Last modified: November 16, 2020

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# Ticket Delay

 *  [Goncalo Cruz](https://wordpress.org/support/users/goncalo-cruz/)
 * (@goncalo-cruz)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/ticket-delay/)
 * I really liked the plugins I am using, but the time to attend to tickets is very
   long.
    Aside from the delay, I have no feedback from the development team after
   any feedback from them. I am lost with the problems I reported, waiting more 
   than a week for the return with the store in production and with the plugin showing
   a problem. I only had a first response saying that the team would contact me,
   after that much delay and waiting without feedback on what can be done or what
   will be done.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [WPClever](https://wordpress.org/support/users/wpclever/)
 * (@wpclever)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/ticket-delay/#post-13668482)
 * Hi [@goncalo-cruz](https://wordpress.org/support/users/goncalo-cruz/),
 * So sorry for the lack of on-time response and support. We’re having very heavy
   workloads on the support forum so the working speed is very slow. We truly apologize
   for any inconvenience caused to you and your store.
 * Since this forum is for supporting the free plugins, we couldn’t discuss the 
   issue here. You can create a nee ticket and point the ticket no to our customer
   support, they will help you check the progress and remind our developers.
 * Best regards.
 *  [1453tr](https://wordpress.org/support/users/1453tr/)
 * (@1453tr)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/ticket-delay/#post-13670355)
 * The same thing happened to me
 * Ticket opened in support, nothing happens !!!
    License bought !!! but no support!
 * I wait and wait ….

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Ticket Delay’ is closed to new replies.

 * ![](https://ps.w.org/woo-product-bundle/assets/icon-128x128.png?rev=1857793)
 * [WPC Product Bundles for WooCommerce](https://wordpress.org/plugins/woo-product-bundle/)
 * [Support Threads](https://wordpress.org/support/plugin/woo-product-bundle/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-product-bundle/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-product-bundle/reviews/)

## Tags

 * [product bundles](https://wordpress.org/support/topic-tag/product-bundles/)
 * [wpc](https://wordpress.org/support/topic-tag/wpc/)

 * 2 replies
 * 3 participants
 * Last reply from: [1453tr](https://wordpress.org/support/users/1453tr/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/ticket-delay/#post-13670355)
 * Status: not resolved