Title: Ticket Priority
Last modified: August 30, 2016

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# Ticket Priority

 *  Resolved [swamparoo](https://wordpress.org/support/users/swamparoo/)
 * (@swamparoo)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/ticket-priority/)
 * I’m testing out the plugin and have a question about a feature. One feature I
   see that it’s lacking is priority. Is there an addon or built-in feature to allow
   the user to select the ticket priority (e.g. low, medium, high, urgent, etc)?
 * If this feature doesn’t exist, could such a feature be created using the custom
   field function?
 * [https://wordpress.org/plugins/awesome-support/](https://wordpress.org/plugins/awesome-support/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [julien731](https://wordpress.org/support/users/julien731/)
 * (@julien731)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/ticket-priority/#post-6687508)
 * Indeed there is no built-in priority. You can definitely use custom fields to
   handle that though: [https://getawesomesupport.com/documentation/awesome-support/custom-fields/](https://getawesomesupport.com/documentation/awesome-support/custom-fields/)

Viewing 1 replies (of 1 total)

The topic ‘Ticket Priority’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
 * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/)
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 * [Support Threads](https://wordpress.org/support/plugin/awesome-support/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-support/unresolved/)
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 * 1 reply
 * 2 participants
 * Last reply from: [julien731](https://wordpress.org/support/users/julien731/)
 * Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/ticket-priority/#post-6687508)
 * Status: resolved