Title: Timeout?
Last modified: April 12, 2021

---

# Timeout?

 *  Resolved [wordpressoy](https://wordpress.org/support/users/wordpressoy/)
 * (@wordpressoy)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/timeout-17/)
 * Hello,
    I have installed wordpress file upload and it works wonderfully. Thank
   you! However, I have a client with a bad internet connection. For him, the upload
   is fast, but then comes the message: “File not uploaded”.
 * Can it be that here the server timeout comes and is the problem with the Pro 
   version then gone?
 * Many thanks and best regards
 * Steve

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [nickboss](https://wordpress.org/support/users/nickboss/)
 * (@nickboss)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/timeout-17/#post-14307607)
 * Hi Steve, there must be some more information together with “File nut uploaded”
   message. Do you have it?
 * Regards
 * Nickolas
 *  Thread Starter [wordpressoy](https://wordpress.org/support/users/wordpressoy/)
 * (@wordpressoy)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/timeout-17/#post-14310953)
 * Hello Nickolas,
    Thank you very much for your quick reply.
 * The customer gets the following message:
 * File %filename% not uploaded.
    Upload failed. Unknown error
 * (I use German, but I think the translation is largely correct).
 * Can you do something with this?
    Everything works very well for me and I can 
   also upload relatively large files (200MB) without any problems…
 * Thank you very much
 * Steve
 *  Plugin Author [nickboss](https://wordpress.org/support/users/nickboss/)
 * (@nickboss)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/timeout-17/#post-14323080)
 * Well if you have the Free version, upload depends on server configuration.
 * Do you know the values of the following PHP directives:
 *     ```
       max_execution_time
       max_input_time
       post_max_size
       upload_max_filesize
       ```
   
 * Regards
 * Nickolas
 *  Thread Starter [wordpressoy](https://wordpress.org/support/users/wordpressoy/)
 * (@wordpressoy)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/timeout-17/#post-14323154)
 * Hello Nickolas;
 * here the values:
 * max_execution_time: 30
    max_input_time: 60 post_max_size: 32M upload_max_filesize:
   32M
 * If the file is too large, will I get the message: “Unknown error”?
    And why can
   I upload files up to 200Mb, but not the customer?
 * Thanks
    Steve
 *  Plugin Author [nickboss](https://wordpress.org/support/users/nickboss/)
 * (@nickboss)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/timeout-17/#post-14324634)
 * Hi Steve, do you have the Free or Pro version?
 * Nickolas
 *  Thread Starter [wordpressoy](https://wordpress.org/support/users/wordpressoy/)
 * (@wordpressoy)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/timeout-17/#post-14325769)
 * Hello Nickolas,
 * thank you very much for your efforts.
    I had the free version. Now I have bought
   the Pro version and it works perfectly. Have a nice day and greetings.
 * Steve

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Timeout?’ is closed to new replies.

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 * 6 replies
 * 2 participants
 * Last reply from: [wordpressoy](https://wordpress.org/support/users/wordpressoy/)
 * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/timeout-17/#post-14325769)
 * Status: resolved