Title: Timeout after 60 seconds Last modified: September 17, 2024 --- # Timeout after 60 seconds * Resolved [pcrespi](https://wordpress.org/support/users/pcrespi/) * (@pcrespi) * [1 year, 8 months ago](https://wordpress.org/support/topic/timeout-after-60-seconds/) * Hi all, * I have exactly the same issue as described here: * [https://wordpress.org/support/topic/woocommerce-504-gateway-time-out-on-checkout/](https://wordpress.org/support/topic/woocommerce-504-gateway-time-out-on-checkout/) * except that….. deactivating SMTP plugin, doesn’t solve it. * In a few words: placing an order results, after 60 seconds, in timeout and then an error…. The order is received (with/without email according to the plugin status), BUT…. user receive an error (fake) in response to the “place the order” button pressed. * Is there anything I may check? * I’m self-hosting the site… so it could also be an infrastructure issue with my unix installation…. so please, let’s make some step-by-step strategy to findout what this could come from…. * Many thanks * Paolo * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftimeout-after-60-seconds%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 3 replies - 1 through 3 (of 3 total) * [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * (@ckadenge) * [1 year, 8 months ago](https://wordpress.org/support/topic/timeout-after-60-seconds/#post-18021868) * Hi [@pcrespi](https://wordpress.org/support/users/pcrespi/), * Thank you for reaching out. * I understand you’re facing issues with the order placement time on your store and disabling the SMTP plugin does not solve the issue for you. * As your site is self-hosted, I’d like to have a better understanding of your site environment, therefore, please share with us your System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support. * Thread Starter [pcrespi](https://wordpress.org/support/users/pcrespi/) * (@pcrespi) * [1 year, 8 months ago](https://wordpress.org/support/topic/timeout-after-60-seconds/#post-18021907) * Hi [@ckadenge](https://wordpress.org/support/users/ckadenge/), thank you for your reply. * Sure, please find the report hereunder: * ` WordPress Environment * WordPress address (URL): [https://www.merceditas.it](https://www.merceditas.it) Site address (URL): [https://www.merceditas.it](https://www.merceditas.it)WC Version: 9.3.1Legacy REST API Package Version: ✔ 1.0.4Action Scheduler Version: ✔ 3.8.1Log Directory Writable: ✔WP Version: 6.6.2WP Multisite: –WP Memory Limit: 1 GBWP Debug Mode: ✔WP Cron: ✔Language: it_ITExternal object cache: ✔ Server Environment * Server Info: Apache/2.4.54 (Unix) PHP Version: 8.0.23PHP Post Max Size: 4 GBPHP Time Limit: 240PHP Max Input Vars: 1000cURL Version: 7.86.0OpenSSL/1.1.1t * SUHOSIN Installed: – MySQL Version: 10.3.32-MariaDBMax Upload Size: 4 GBDefault Timezone is UTC: ✔fsockopen/cURL: ✔SoapClient: ✔DOMDocument: ✔GZip: ✔Multibyte String: ✔Remote Post: ✔Remote Get: ✔ Database * WC Database Version: 9.3.1 WC Database Prefix: wp_Dimensione totale database: 13.66MBDimensione dati database: 10.91MBDimensione indice database: 2.75MBwp_woocommerce_sessions: Dati: 0.03MB + indice: 0.02MB + motore InnoDBwp_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDBwp_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDBwp_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDBwp_woocommerce_order_items: Dati: 0.02MB + indice: 0.02MB + motore InnoDBwp_woocommerce_order_itemmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDBwp_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDBwp_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDBwp_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDBwp_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDBwp_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDBwp_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDBwp_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDBwp_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDBwp_actionscheduler_actions: Dati: 0.06MB + indice: 0.11MB + motore InnoDBwp_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDBwp_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDBwp_actionscheduler_logs: Dati: 0.06MB + indice: 0.03MB + motore InnoDBwp_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDBwp_comments: Dati: 0.06MB + indice: 0.09MB + motore InnoDBwp_e_events: Dati: 0.02MB + indice: 0.02MB + motore InnoDBwp_jetpack_sync_queue: Dati: 0.02MB + indice: 0.06MB + motore InnoDBwp_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDBwp_options: Dati: 5.19MB + indice: 0.13MB + motore InnoDBwp_postmeta: Dati: 2.52MB + indice: 0.34MB + motore InnoDBwp_posts: Dati: 1.27MB + indice: 0.06MB + motore InnoDBwp_revslider_css: Dati: 0.19MB + indice: 0.02MB + motore InnoDBwp_revslider_layer_animations: Dati: 0.02MB + indice: 0.00MB + motore InnoDBwp_revslider_navigations: Dati: 0.02MB + indice: 0.00MB + motore InnoDBwp_revslider_sliders: Dati: 0.02MB + indice: 0.02MB + motore InnoDBwp_revslider_sliders7: Dati: 0.02MB + indice: 0.02MB + motore InnoDBwp_revslider_slides: Dati: 0.14MB + indice: 0.02MB + motore InnoDBwp_revslider_slides7: Dati: 0.08MB + indice: 0.02MB + motore InnoDBwp_revslider_static_slides: Dati: 0.02MB + indice: 0.02MB + motore InnoDBwp_termmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDBwp_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDBwp_term_relationships: Dati: 0.02MB + indice: 0.02MB + motore InnoDBwp_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDBwp_usermeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDBwp_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDBwp_wc_admin_notes: Dati: 0.06MB + indice: 0.00MB + motore InnoDBwp_wc_admin_note_actions: Dati: 0.03MB + indice: 0.02MB + motore InnoDBwp_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDBwp_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDBwp_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDBwp_wc_orders: Dati: 0.02MB + indice: 0.11MB + motore InnoDBwp_wc_orders_meta: Dati: 0.02MB + indice: 0.03MB + motore InnoDBwp_wc_order_addresses: Dati: 0.02MB + indice: 0.06MB + motore InnoDBwp_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDBwp_wc_order_operational_data: Dati: 0.02MB + indice: 0.03MB + motore InnoDBwp_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDBwp_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDBwp_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDBwp_wc_product_attributes_lookup: Dati: 0.02MB + indice: 0.02MB + motore InnoDBwp_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDBwp_wc_product_meta_lookup: Dati: 0.02MB + indice: 0.11MB + motore InnoDBwp_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDBwp_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDBwp_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDBwp_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDBwp_wpforms_logs: Dati: 0.02MB + indice: 0.00MB + motore InnoDBwp_wpforms_payments: Dati: 0.02MB + indice: 0.14MB + motore InnoDBwp_wpforms_payment_meta: Dati: 0.02MB + indice: 0.05MB + motore InnoDBwp_wpforms_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDBwp_wpmailsmtp_debug_events: Dati: 0.02MB + indice: 0.00MB + motore InnoDBwp_wpmailsmtp_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDBwp_wpr_above_the_fold: Dati: 0.08MB + indice: 0.06MB + motore InnoDBwp_wpr_lazy_render_content: Dati: 0.02MB + indice: 0.06MB + motore InnoDBwp_wpr_rocket_cache: Dati: 0.02MB + indice: 0.05MB + motore InnoDBwp_wpr_rucss_used_css: Dati: 0.02MB + indice: 0.09MB + motore InnoDB Post Type Counts * attachment: 122 base_element: 8customize_changeset: 2elementor_library: 2mc4wp- form: 1nav_menu_item: 56page: 20post: 20product: 23product_variation: 37revision: 24shop_order: 20wp_font_face: 33wp_font_family: 12wp_global_styles: 2wp_navigation: 1wpcf7_contact_form: 2 Security * Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ Active Plugins (18) * Contact Form 7: di Takayuki Miyoshi – 5.9.8 Elementor: di Elementor.com – 3.24.2MC4WP: Mailchimp for WordPress: di ibericode – 4.9.17Redis Object Cache: di Till Krüss– 2.5.3Slider Revolution: di ThemePunch – 6.7.18TemplateMela Core – Plugin for the TemplateMela Theme: di TemplateMela – 3.1.1TemplateMela Theme – VegPoint: di TemplateMela – 3.0.0WPC Smart Compare for WooCommerce: di WPClever – 6.2.8WPC Smart Quick View for WooCommerce: di WPClever – 4.1.2WPC Smart Wishlist for WooCommerce: di WPClever – 4.9.0WooCommerce Legacy REST API: di WooCommerce – 1.0.4WooPayments: di WooCommerce – 8.2.1WooCommerce PayPal Payments: di WooCommerce – 2.9.0WooCommerce: di Automattic – 9.3.1WP Crontrol: di John Blackbourn – 1.17.0WP Mail SMTP: di WP Mail SMTP – 4.1.1WP Rocket: di WP Media – 3.17WPForms Lite: di WPForms – 1.9.0.4 Inactive Plugins (2) * Akismet Anti-spam: Spam Protection: di Automattic – Anti-spam Team – 5.3.3 WooCommerce Amazon Pay: di WooCommerce – 2.5.2 Dropin Plugins () * advanced-cache.php: advanced-cache.php object-cache.php: Redis Object Cache Drop- In Settings * Legacy API Enabled: ✔ Force SSL: –Currency: EUR (€)Currency Position: right_spaceThousand Separator: .Decimal Separator: ,Number of Decimals: 2Taxonomies: Product Types: external (external)grouped (grouped)simple (simple)variable (variable) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude- from-search (exclude-from-search)featured (featured)outofstock (outofstock)rated- 1 (rated-1)rated-2 (rated-2)rated-3 (rated-3)rated-4 (rated-4)rated-5 (rated- 5) * Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔HPOS feature enabled: –Order datastore: WC_Order_Data_Store_CPTHPOS data sync enabled: – Logging * Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2Retention period: 30 giorniLevel threshold: –Log directory size: 85 KB WC Pages * Shop base: #49 – /shop/ Carrello: #50 – /cart/ – Contiene lo shortcode [woocommerce_cart] Pagamento: #51 – /checkout/ – Contiene lo shortcode [woocommerce_checkout]Il mio account: ❌ La pagina non è impostataTermini e condizioni: ❌ La pagina non è impostata Theme * Name: avanam-vegpoint Version: 1.0.0Author URL: #Child Theme: ✔Parent Theme Name: AvanamParent Theme Version: 1.4.4Parent Theme Author URL: [https://avanam.org/](https://avanam.org/) WooCommerce Support: ✔ Templates * Overrides: /volume1/web/merceditas/wp-content/plugins/templatemela-core/includes/ templates/stock.php versione – è obsoleta. La versione attuale è 3.0.0 * Outdated Templates: ❌ * WooPayments * Version: 8.2.1 Connected to WPCOM: SìWPCOM Blog ID: 237047902Account ID: ❌ Non collegatoLogging: Disabilitato WooCommerce PayPal Payments * Onboarded: ✔ Shop country code: ITWooCommerce currency supported: ✔Advanced Card Processing available in country: ✔Pay Later messaging available in country: ✔ Webhook status: –PayPal Vault enabled: –ACDC Vault enabled: –Logging enabled:– Reference Transactions: –Used PayPal Checkout plugin: –Subscriptions Mode: Disabled Admin * Enabled Features: activity-panels analyticsproduct-block-editorcouponscore-profilercustomize- storecustomer-effort-score-tracksimport-products-taskexperimental-fashion-sample- productsshipping-smart-defaultsshipping-setting-tourhomescreenmarketingmobile- app-bannernavigationonboardingonboarding-taskspattern-toolkit-full-composabilityproduct- custom-fieldsremote-inbox-notificationsremote-free-extensionspayment-gateway- suggestionsprintfulshipping-label-bannersubscriptionsstore-alertstransient-noticeswoo- mobile-welcomewc-pay-promotionwc-pay-welcome-pagelaunch-your-store * Disabled Features: experimental-blocks minified-jsproduct-pre-publish-modalsettingsasync- product-editor-category-fieldproduct-editor-template-systemblueprintreactify- classic-payments-settings * Daily Cron: ✔ Next scheduled: 2024-09-18 12:45:14 +02:00 Options: ✔Notes: 56Onboarding: completed Action Scheduler * Completato: 119 Oldest: 2024-09-16 16:56:47 +0200Newest: 2024-09-18 00:08:17 +0200 * Operazione non riuscita: 4 Oldest: 2024-09-16 10:18:47 +0200Newest: 2024-09-17 16:24:33 +0200 * In attesa: 6 Oldest: 2024-09-18 16:19:29 +0200Newest: 2024-09-23 14:00:00 +0200 Status report information * Generated at: 2024-09-18 11:13:09 +02:00 * [Zee](https://wordpress.org/support/users/doublezed2/) * (@doublezed2) * [1 year, 8 months ago](https://wordpress.org/support/topic/timeout-after-60-seconds/#post-18024819) * Hello [pcrespi](https://wordpress.org/support/users/pcrespi/), * Thank you for your reply. * Could you check if disabling WP Rocket and WP SMTP plugins makes a difference, as caching and email plugins sometimes interfere with the checkout process. * Additionally, please share a screenshot of your [WooCommerce Page Setup](https://woocommerce.com/document/woocommerce-pages/#tell-woocommerce-what-pages-to-use) to ensure that the checkout and related pages are configured correctly. * Do you know when did this issue start? This clue could point us in the right direction. * Once I have more details, I can better diagnose the issue. * Best regards. Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Timeout after 60 seconds’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 3 replies * 3 participants * Last reply from: [Zee](https://wordpress.org/support/users/doublezed2/) * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/timeout-after-60-seconds/#post-18024819) * Status: resolved