• Resolved alanwpeasy

    (@alanwpeasy)


    I’m troubleshooting random slow site performance for my WordPress websites.

    What I have discovered is that when page loads slowly, I see the following PHP error.

    file_get_contents(https://moderate.cleantalk.org/ct-bot-detector-wrapper.js): Failed to open stream: Connection timed out

    I suspect that this mat be the cause. It has been occurring for the past week. Are you having issues with that resource?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter alanwpeasy

    (@alanwpeasy)

    I just disabled CleanTalk on 3 websites and no longer have a performance issue.

    So CleanTalk is definitely the cause.

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Hello @alanwpeasy,

    Unfortunately, this issue is not reproducible on our side, and we would like to look into it from your side.

    Can you reach out to our support team so we can gather some more information from you concerning this issue? Please, create a private ticket:
    https://cleantalk.org/my/support/open

    As a temporary solution, you can disable the “Use Anti-Spam by CleanTalk JavaScript library” option:
    WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced Settings —> disable “Use Anti-Spam by CleanTalk JavaScript library” —> Save Changes.

    We are sorry for the inconvenience caused.

    Plugin Support katereji

    (@katereji)

    We have received the ticket ID48503 and continue our conversation there.

    Plugin Support amagsumov

    (@amagsumov)

    Hello,


    Thank you for waiting.

    I’d like to inform you that we’ve fixed the issue. The fixed version of the plugin has already been installed on your site.

    All the changes made will be included in the next stable release as well.

    If you need to install this fix on your other sites, please download this version: https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip

    We will grateful if you could give us some feedback.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 5 replies - 1 through 5 (of 5 total)

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