Title: timeout issues Last modified: December 16, 2020 --- # timeout issues * Resolved [karlcw](https://wordpress.org/support/users/karlcw/) * (@karlcw) * [5 years, 5 months ago](https://wordpress.org/support/topic/timeout-issues-3/) * I’ve tried several different variations of settings on this. * The Magento database is on a local server and we’re pulling images from the source website but keep getting this: * === START import 2020-12-16 12:01:58 === Connected with success to the Magento database Magento data found: 2 CMS pages 241 product categories 1081 products * [WARNING] Your Magento database contains several customers. You need the Premium version to import them. [WARNING] Your Magento database contains customer groups. You need the Premium version and the Customer Groups add-on to import them. [ WARNING] Your Magento database contains some product options. If you have got many options combinations or if you get the message “Too many variations”, you may need the WooCommerce Product Add-Ons plugin and the Product Options add-on to import the Magento options as add-ons instead of as variations. [WARNING] Your Magento database contains wish lists. You need the Premium version and the Wish Lists add-on to import them. [WARNING] Your Magento database contains tiered prices. You need the Premium version and the Tiered Prices add-on to import them. WooCommerce data deleted WooCommerce default data created WordPress content removed Importing articles… 2 articles imported Importing product categories… * Request Timeout This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftimeout-issues-3%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * Thread Starter [karlcw](https://wordpress.org/support/users/karlcw/) * (@karlcw) * [5 years, 5 months ago](https://wordpress.org/support/topic/timeout-issues-3/#post-13797191) * Coonection to the database is fine, the old website is live but we’re getting these server messages: * 2020-12-15 17:33:23.529338 [INFO] [15965] [83.223.113.53:60798#APVH_buzzdev2. co.uk:443] HttpExtConnector state: 8, request body sent: 450, response body size:- 2, response body sent:0, left in buffer: 0, attempts: 0. 2020-12-15 17:33:23.529359[ INFO] [15965] [83.223.113.53:60798#APVH_buzzdev2.co.uk:443] Lsapi connection state: 3, watching event: 25, respState: 1, m_iTotalPending:0, m_iPacketLeft: 0, m_iCurRespHeader:1, req sent for 121 seconds,Total processing time: 121. 2020- 12-15 17:33:23.529480 [INFO] [15965] [83.223.113.53:60798#APVH_buzzdev2.co.uk: 443] abort request…, code: 4 2020-12-15 17:33:23.529486 [INFO] [15965] [83.223.113.53: 60798#APVH_buzzdev2.co.uk:443] Abort request processing by PID:6226, kill: 1, begin time: 121, sent time: 121, req processed: 0 2020-12-15 17:33:23.529504 [ NOTICE] [15965] sendKillCmdToWatchdog: ‘extappkill:6226:-3:0’ * Thread Starter [karlcw](https://wordpress.org/support/users/karlcw/) * (@karlcw) * [5 years, 5 months ago](https://wordpress.org/support/topic/timeout-issues-3/#post-13798328) * I’ve just run the import without images and it was fine. * The old website host says there is no problem with accessing images but it’s timing out when I try and add images to the import. * Does your plugin have an issue with missing images in the product? * Can the plugin be made to just move onto the next product (after importing the data) if the image can’t be found? * Thread Starter [karlcw](https://wordpress.org/support/users/karlcw/) * (@karlcw) * [5 years, 5 months ago](https://wordpress.org/support/topic/timeout-issues-3/#post-13803627) * Tweaked the settings and now get this : * === START import 2020-12-17 15:36:48 === Connected with success to the Magento database Magento data found: 2 CMS pages 241 product categories 1081 products * [WARNING] Your Magento database contains several customers. You need the Premium version to import them. [WARNING] Your Magento database contains customer groups. You need the Premium version and the Customer Groups add-on to import them. [ WARNING] Your Magento database contains some product options. If you have got many options combinations or if you get the message “Too many variations”, you may need the WooCommerce Product Add-Ons plugin and the Product Options add-on to import the Magento options as add-ons instead of as variations. [WARNING] Your Magento database contains wish lists. You need the Premium version and the Wish Lists add-on to import them. [WARNING] Your Magento database contains tiered prices. You need the Premium version and the Tiered Prices add-on to import them. WooCommerce data deleted WooCommerce default data created WordPress content removed Importing articles… 2 articles imported Importing product categories… 241 product categories imported Importing products… [ERROR] Can’t copy [https://hcsuk.co.uk/media/catalog/product/t/1/t12.jpg](https://hcsuk.co.uk/media/catalog/product/t/1/t12.jpg) to /home/buzzdev2co/public_html/wp-content/uploads/2015/03/product_t_1_t12.jpg: Not Found [ERROR] Can’t copy [https://hcsuk.co.uk/media/catalog/product/d/c/dcs600.gif](https://hcsuk.co.uk/media/catalog/product/d/c/dcs600.gif) to /home/buzzdev2co/public_html/wp-content/uploads/2015/04/product_d_c_dcs600. gif : Not Found [ERROR] Can’t copy [https://hcsuk.co.uk/media/catalog/product/a/a/aa6320y.jpg](https://hcsuk.co.uk/media/catalog/product/a/a/aa6320y.jpg) to /home/buzzdev2co/public_html/wp-content/uploads/2015/04/product_a_a_aa6320y. jpg : Not Found * Request Timeout This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’. * Plugin Author [Kerfred](https://wordpress.org/support/users/kerfred/) * (@kerfred) * [5 years, 5 months ago](https://wordpress.org/support/topic/timeout-issues-3/#post-13867313) * There is probably a timeout on your server. A good solution is to run the migration in local. In this case, you won’t have the limitations of the server. Here is the procedure for Windows: [https://www.fredericgilles.net/migrate-wordpress-local-windows-server/](https://www.fredericgilles.net/migrate-wordpress-local-windows-server/) and for Mac: [https://www.fredericgilles.net/how-to-migrate-to-wordpress-from-various-cms-on-a-mac-mamp-server/](https://www.fredericgilles.net/how-to-migrate-to-wordpress-from-various-cms-on-a-mac-mamp-server/) Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘timeout issues’ is closed to new replies. * ![](https://ps.w.org/fg-magento-to-woocommerce/assets/icon-256x256.png?rev=1236539) * [FG Magento to WooCommerce](https://wordpress.org/plugins/fg-magento-to-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/fg-magento-to-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/fg-magento-to-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/fg-magento-to-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/fg-magento-to-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/fg-magento-to-woocommerce/reviews/) * 4 replies * 2 participants * Last reply from: [Kerfred](https://wordpress.org/support/users/kerfred/) * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/timeout-issues-3/#post-13867313) * Status: resolved