Title: Timeout when checking products (pro)
Last modified: April 15, 2019

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# Timeout when checking products (pro)

 *  Resolved [marenzsite](https://wordpress.org/support/users/marenzsite/)
 * (@marenzsite)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/timeout-when-checking-products-pro/)
 * We just updated to the most recent version and licensed it again with the new
   license system. Unfortunately, the plugin appears to be causing a memory problem.
   The admin page times out when we click on Products. The logs say that the request
   overloaded the maximum memory allotment, which is quite high already. The site
   is being hosted on WPEngine. Is it possible to fix this or, at the very least,
   revert to our old version (3.9.21)? It’s unclear if the old version would still
   work with the other recently updated plugins, but it’s worth a try.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftimeout-when-checking-products-pro%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [storeapps](https://wordpress.org/support/users/storeapps/)
 * (@storeapps)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/timeout-when-checking-products-pro/#post-11441431)
 * [@marenzsite](https://wordpress.org/support/users/marenzsite/)
 * Sorry for the inconvenience caused.
 * We have already replied back to you from our support email id and we can take
   the conversation further from there.
 * Also, this support forum is only for Smart Manager Lite (i.e. Free version) and
   not the paid version.
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [6 years, 9 months ago](https://wordpress.org/support/topic/timeout-when-checking-products-pro/#post-11804647)
 * For pro or commercial product support please contact the author directly on their
   site. This includes any pre-sales topics as well.
 * As the author is aware, commercial products are [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products).
   I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Timeout when checking products (pro)’ is closed to new replies.

 * ![](https://ps.w.org/smart-manager-for-wp-e-commerce/assets/icon-256x256.png?
   rev=2356252)
 * [Smart Manager - Advanced WooCommerce Bulk Edit & Inventory Management](https://wordpress.org/plugins/smart-manager-for-wp-e-commerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/smart-manager-for-wp-e-commerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/smart-manager-for-wp-e-commerce/)
 * [Active Topics](https://wordpress.org/support/plugin/smart-manager-for-wp-e-commerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/smart-manager-for-wp-e-commerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/smart-manager-for-wp-e-commerce/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [6 years, 9 months ago](https://wordpress.org/support/topic/timeout-when-checking-products-pro/#post-11804647)
 * Status: resolved