Title: Timeout when performing malware scan
Last modified: May 12, 2019

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# Timeout when performing malware scan

 *  Resolved [GF87](https://wordpress.org/support/users/gf87/)
 * (@gf87)
 * [7 years ago](https://wordpress.org/support/topic/timeout-when-performing-malware-scan/)
 * Hello
 * Everytime I do a malware scan with the Cleantalk security plugin, I get a timeout.
   How can I improve this?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftimeout-when-performing-malware-scan%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [alexandergull](https://wordpress.org/support/users/alexandergull/)
 * (@alexandergull)
 * [7 years ago](https://wordpress.org/support/topic/timeout-when-performing-malware-scan/#post-11522261)
 * Hello.
 * We will check what is wrong within several days.
 * Please, wait, we will contact you with results.
 * Be well,
 *  [Safronik](https://wordpress.org/support/users/safronik/)
 * (@safronik)
 * [7 years ago](https://wordpress.org/support/topic/timeout-when-performing-malware-scan/#post-11525283)
 * Hello [@gf87](https://wordpress.org/support/users/gf87/)
 * Please, let us know on what specific stage of scanning timeout error occurs? 
   You could make a screenshot.
 * Try to disable “Heuristic check” setting on the “General Settings” tab in the
   plugin settings.
 * Please, contact us.
 *  [xiaoxian3943](https://wordpress.org/support/users/xiaoxian3943/)
 * (@xiaoxian3943)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/timeout-when-performing-malware-scan/#post-12013934)
 * Hi I am having the same issue here. It’s always stuck at receiving plugin and
   themes hashes.
 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/timeout-when-performing-malware-scan/#post-12013974)
 * Hello, [@xiaoxian3943](https://wordpress.org/support/users/xiaoxian3943/).
 * We released new version 2 days ago. Please, update the Security plugin first.
 * Are you using the latest version 2.37.2?
 *  [xiaoxian3943](https://wordpress.org/support/users/xiaoxian3943/)
 * (@xiaoxian3943)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/timeout-when-performing-malware-scan/#post-12015403)
 * yes. i’m using the latest version. I just downloaded few hours ago but it’s stuck
   at the first scanning. Anything I can do?
 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/timeout-when-performing-malware-scan/#post-12015598)
 * Perhaps your website has some problems connecting to the CleanTalk server.
 * Please, send us your error log file of your webserver here:
    [support@cleantalk.org](https://wordpress.org/support/topic/timeout-when-performing-malware-scan/support@cleantalk.org?output_format=md)

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Timeout when performing malware scan’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
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## Tags

 * [timeout](https://wordpress.org/support/topic-tag/timeout/)

 * 6 replies
 * 5 participants
 * Last reply from: [SergeM](https://wordpress.org/support/users/serge00/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/timeout-when-performing-malware-scan/#post-12015598)
 * Status: resolved