Tips for Getting Help

  • Resolved Bryan Jordin

    (@jbjordin)


    1 year, 5 months ago

    Hi folks,

    I thought I would chime in and offer some suggestions on getting your issues resolved faster and more effectively. I’ve done some research and in my opionion, Kevin is a very thorough and responsive developer. But he can only do so much and you need to do your part in helping solve any issues. So in that spirit, a few tips.

    1. Be sure to search the support forum and also Google/search the web for your issue before submitting a topic. The fix for your problem may already be out there and finding and correcting it without waiting for a response is better for everyone.

    2. If you are submitting a topic/request/issue, then it’s safe to assume you have some level of access to manage your WordPress site. If so, you need to be able to diagnose your issues to a certain level of expertise. If you have issues, be sure you have read and followed the guidelines here about debugging WordPress.

    3. If your issue/error isn’t EXACTLY the same as another topic, please don’t comment on an existing thread. The developers use these topics as the first level of triage in managing updates/patches to software. Start a new topic.

    4. Be as detailed as possible in your post. Take screen captures and/or past the exact messaging you see on your site. If you haven’t enabled the debug log, see point one above. You should have a stack trace in your comment if at all possible.

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  • Plugin Author Kev Provance

    (@kprovance)

    1 year, 5 months ago

    Thanks for the post. Ultimately, no one will read it. The never, ever do. I’m attempting to get approval for a more detailed version of a post similar to this and make it sticky. Then I can just refer people who don’t read to that post and not waste time typing the same thing over and over.

Viewing 1 replies (of 1 total)

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