Title: Tips for Getting Help
Last modified: December 18, 2024

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# Tips for Getting Help

 *  Resolved [Bryan Jordin](https://wordpress.org/support/users/jbjordin/)
 * (@jbjordin)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/tips-for-getting-help/)
 * Hi folks,
   I thought I would chime in and offer some suggestions on getting your
   issues resolved faster and more effectively. I’ve done some research and in my
   opionion, Kevin is a very thorough and responsive developer. But he can only 
   do so much and you need to do your part in helping solve any issues. So in that
   spirit, a few tips.1. Be sure to search the support forum and also Google/search
   the web for your issue before submitting a topic. The fix for your problem may
   already be out there and finding and correcting it without waiting for a response
   is better for everyone.2. If you are submitting a topic/request/issue, then it’s
   safe to assume you have some level of access to manage your WordPress site. If
   so, you need to be able to diagnose your issues to a certain level of expertise.
   If you have issues, be sure you have read and followed the guidelines here about
   [debugging](https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/)
   WordPress.3. If your issue/error isn’t EXACTLY the same as another topic, please
   don’t comment on an existing thread. The developers use these topics as the first
   level of triage in managing updates/patches to software. Start a new topic.4.
   Be as detailed as possible in your post. Take screen captures and/or past the
   exact messaging you see on your site. If you haven’t enabled the debug log, see
   point one above. You should have a stack trace in your comment if at all possible.

Viewing 1 replies (of 1 total)

 *  Plugin Author [Kev Provance](https://wordpress.org/support/users/kprovance/)
 * (@kprovance)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/tips-for-getting-help/#post-18207449)
 * Thanks for the post. Ultimately, no one will read it. The never, ever do. I’m
   attempting to get approval for a more detailed version of a post similar to this
   and make it sticky. Then I can just refer people who don’t read to that post 
   and not waste time typing the same thing over and over.

Viewing 1 replies (of 1 total)

The topic ‘Tips for Getting Help’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Kev Provance](https://wordpress.org/support/users/kprovance/)
 * Last activity: [1 year, 5 months ago](https://wordpress.org/support/topic/tips-for-getting-help/#post-18207449)
 * Status: resolved