Title: /tmp folder not valid
Last modified: October 31, 2023

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# /tmp folder not valid

 *  Resolved [sasasasaaa](https://wordpress.org/support/users/sasasasaaa/)
 * (@sasasasaaa)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/tmp-folder-not-valid/)
 * Hello,
 * my temporary folder /tmp is not valid.
   Can you let me know where to create one.
 * In case you need my diagnosis report.:
 *     ```wp-block-code
       Mailer: postsmtpHostName: xxxxx.comcURL Version: 7.74.0OpenSSL Version: OpenSSL/1.1.1wOS: Linux ?????? 5.10.0-25-cloud-amd64 #1 SMP Debian 5.10.191-1 (2023-08-16) x86_64PHP: Linux 8.2.7 C.UTF-8PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=YesWordPress: 6.3.2 de_DE UTF-8WordPress Theme: divi childWordPress Plugins: Post SMTP, Breadcrumb NavXT BuddyPress Extensions, Advanced Custom Fields, Breadcrumb NavXT, BuddyPress, EWWW Image Optimizer, JetFormBuilder, Sensei LMS Certificates, Sensei LMS Course Progress, Sensei LMS, WPvivid Backup PluginWordPress wp_mail Owner: ????/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.phpWordPress wp_mail Filter(s): PostsmtpMailer->get_mail_argsWordPress phpmailer_init Action(s): PostsmtpMailer->phpmailer_smtp_initPostman: 2.7.0Postman Sender Domain (Envelope|Message): ????.com | ????.comPostman Prevent Message Sender Override (Email|Name): Yes | YesPostman Active Transport: SMTP (smtp:tls:login://????.com:587)Postman Active Transport Status (Ready|Connected): Yes | YesPostman Deliveries (Success|Fail): 0 | 0Postman Stealth Mode: YesPostman File Locking (Enabled|Temp Dir): No | /tmp
       ```
   

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [sasasasaaa](https://wordpress.org/support/users/sasasasaaa/)
 * (@sasasasaaa)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/tmp-folder-not-valid/#post-17163177)
 * Ich habe gerade error logs gecheckt. Dort habe ich die Meldung: [Got error ‘PHP
   message: PHP Warning: file_exists(): open_basedir restriction in effect. File(/
   tmp/.postman_c704baaf.lock) is not within the allowed path(s).
   Wie ändere ich
   den Pfad im Plugin? In der DB selbst (ich weiß wie)?
 * Merci
 *  [furqanfazal](https://wordpress.org/support/users/furqanfazal/)
 * (@furqanfazal)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/tmp-folder-not-valid/#post-17163617)
 * Hi [@sasasasaaa](https://wordpress.org/support/users/sasasasaaa/),
 * I hope you are doing well.
 * Thank you for contacting us regarding the issue you are facing. Could you please
   provide us with a screenshot of the **Settings < Advanced Tab**.
 * This information will help us to look into the issue.
 * Thanks and regards,
   Support Team – WPExperts 
 *  Thread Starter [sasasasaaa](https://wordpress.org/support/users/sasasasaaa/)
 * (@sasasasaaa)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/tmp-folder-not-valid/#post-17165820)
 * Hi, can I sent the image to your email address? Thanks
 *  [furqanfazal](https://wordpress.org/support/users/furqanfazal/)
 * (@furqanfazal)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/tmp-folder-not-valid/#post-17166468)
 * Hi [@sasasasaaa](https://wordpress.org/support/users/sasasasaaa/),
 * We would be delighted to assist you in resolving this problem. You can [create a ticket on our technical support channel](https://objectsws.atlassian.net/servicedesk/customer/portal/16)
   so that we can connect you directly with our technical team.
 * Thanks and regards,
   Support Team – WPExperts 
 *  Thread Starter [sasasasaaa](https://wordpress.org/support/users/sasasasaaa/)
 * (@sasasasaaa)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/tmp-folder-not-valid/#post-17195674)
 * Hello, I have written to support with subject line “POST-2345 temporary folder/
   tmp is not valid”. 
   On the 2nd of November support replied with “Just confirming
   that we got your request. We’re on it.” On the 5th of November I have asked support“
   do you have any news?”.Till now now anwser.Pls can you help me.
 *  Thread Starter [sasasasaaa](https://wordpress.org/support/users/sasasasaaa/)
 * (@sasasasaaa)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/tmp-folder-not-valid/#post-17196553)
 * Sorry, I haven’t seen your reply on the 6th by email. I have responded. Thanks

Viewing 6 replies - 1 through 6 (of 6 total)

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 * 6 replies
 * 2 participants
 * Last reply from: [sasasasaaa](https://wordpress.org/support/users/sasasasaaa/)
 * Last activity: [2 years, 6 months ago](https://wordpress.org/support/topic/tmp-folder-not-valid/#post-17196553)
 * Status: resolved