Title: token case error
Last modified: September 11, 2025

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# token case error

 *  Resolved [edineri](https://wordpress.org/support/users/edineri/)
 * (@edineri)
 * [8 months, 3 weeks ago](https://wordpress.org/support/topic/token-case-error/)
 * Hi, I’m having difficulty installing the plugin. I receive the following message:
   The necessary verification token could not be found on your site. This may be
   related to your site using a page caching plugin. Please flush your home page
   cache and then try again.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftoken-case-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Md Monirul Islam Zahid](https://wordpress.org/support/users/zahidmonir/)
 * (@zahidmonir)
 * [8 months, 3 weeks ago](https://wordpress.org/support/topic/token-case-error/#post-18638390)
 * Error: Internal Server Error
 *  Plugin Support [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/)
 * (@adamdunnage)
 * [8 months, 3 weeks ago](https://wordpress.org/support/topic/token-case-error/#post-18638585)
 * Thanks for reaching out @edineri. From reviewing your site I don’t see anything
   immediately that stands out in relation to the error message you’re seeing, however,
   if you can share the following we can try to determine more:
    1. Your [Site Health information](https://i.imgur.com/Rtkmsba.png). You can [use this form](https://docs.google.com/forms/d/1lhjns2K7c0Ny7ME4gxTcsnYtNUtcMr8BvFpPQi23Y1E/)
       to share privately if preferred. 
    2. Does the same same occur if you follow the troubleshooting steps [here](https://sitekit.withgoogle.com/documentation/troubleshooting/using-troubleshooting-mode/)
       and have only Site Kit active while in troubleshooting mode?
 * Once we have the above, we can troubleshoot this further or suggest the most 
   suitable steps to ensure you can set up and use Site Kit as expected.
 * Let me know if you have any questions with the above. Thank you.
 *  Plugin Support [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/)
 * (@adamdunnage)
 * [8 months, 2 weeks ago](https://wordpress.org/support/topic/token-case-error/#post-18647973)
 * As we didn’t receive a response I’ll mark this as resolved. Feel free to open
   a new support topic if you continue to encounter issues, or reopen this topic
   and we’d be happy to assist.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘token case error’ is closed to new replies.

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## Tags

 * [unable to connect](https://wordpress.org/support/topic-tag/unable-to-connect/)

 * 3 replies
 * 3 participants
 * Last reply from: [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/)
 * Last activity: [8 months, 2 weeks ago](https://wordpress.org/support/topic/token-case-error/#post-18647973)
 * Status: resolved