Title: Token Failed
Last modified: September 23, 2019

---

# Token Failed

 *  Resolved [yaskar93](https://wordpress.org/support/users/yaskar93/)
 * (@yaskar93)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/token-failed/)
 * I just purchased a token to generate a video sitemap. In the setting, I pasted
   the token and then went to generate the sitemap. I’m receiving the following 
   message
 * “The validation of your token failed. The token is invalid or has expired. Please
   try it again or contact me if the token should be valid.”
 * I just purchased this few hours ago.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Marco Beierer](https://wordpress.org/support/users/mbsec/)
 * (@mbsec)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/token-failed/#post-11961790)
 * Hi [@yaskar93](https://wordpress.org/support/users/yaskar93/)
 * Thank you for your purchase.
 * I will have a look and reply soon.
 * Best regards
    Marco
 *  Plugin Author [Marco Beierer](https://wordpress.org/support/users/mbsec/)
 * (@mbsec)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/token-failed/#post-11961819)
 * Hi [@yaskar93](https://wordpress.org/support/users/yaskar93/)
 * I have sent you a new token by email.
 * The problem was that the purchase form expects you to enter just the domain, 
   for example `www.example.com`, but you have entered `https://www.example.com/`
   and so the validation failed. Because many users had the same problem in the 
   past, the `https://` is automatically removed during the token validation, but
   in your case, the final slash did make it fail anyways.
 * I will change the validation algorithm to also remove the slash in the future
   and thus make it more robust, but to fix this quickly you have to replace the
   token in the settings. Sorry for the inconvenience.
 * Best regards
    Marco
    -  This reply was modified 6 years, 8 months ago by [Marco Beierer](https://wordpress.org/support/users/mbsec/).
 *  Thread Starter [yaskar93](https://wordpress.org/support/users/yaskar93/)
 * (@yaskar93)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/token-failed/#post-12324945)
 * Hi Marco,
 * Yara here again. I’m noticing whenever I need to generate a new sitemap I need
   a new token. I keep getting an error the the token has failed. Are you able to
   send me a new token please?
 *  Plugin Author [Marco Beierer](https://wordpress.org/support/users/mbsec/)
 * (@mbsec)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/token-failed/#post-12325107)
 * Hi Yara
 * Of course, can you send me a short mail to [email@marcobeierer.com](https://wordpress.org/support/topic/token-failed/email@marcobeierer.com?output_format=md)
   so that I have your email address?
 * I cannot find our old email conversation and thus don’t know the URL of your 
   website…
 * Best regards
    Marco

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Token Failed’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [Marco Beierer](https://wordpress.org/support/users/mbsec/)
 * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/token-failed/#post-12325107)
 * Status: resolved