Title: Too Many Bugs/Errors
Last modified: August 9, 2025

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# Too Many Bugs/Errors

 *  Resolved [phil1ooo](https://wordpress.org/support/users/phil1ooo/)
 * (@phil1ooo)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/too-many-bugs-errors/)
 * Hello
 * I have installed the ProfileGrid plugin and from the admin side it was perfect
   and it all worked well but then I obvisouly started to test the frontend and 
   WOW what a mess. I will list the problems below.
 * 1, Users can’t edit the profile and cover images, The upload bar just never stops.
 * 2, Members can’t change their password in their dashboard. It shows an Failed
   security check error message instead.
 * 3. Group registration doesn’t attach the new user to the registered group.
 * 4, Other than the My Profile page, no other pages including the group pages display
   anything on the page except for the shortcode it’s self.
 * 5, Recaptcha box/keys don’t work with your plugin “NOTE” they do work with every
   other plugin on my site.
 * 6, There is no logout options that is a big error on your part as logon button
   are required by law on every member portal site.
 * 7, You state that membershipMagic intergrates perfectly with your plugin but 
   in fact it doesn’t at all as they are just 2 seperate plugins. The MM registration
   form details which are displayed upon registering do not show up at all on the
   MY Profile settings page for the user to be able to edit or complete let along
   see it. If they did intergrate perfectly together we would be able to use the
   MM form within each greated group but as it stands one doesn’t know the other
   exists. And yes I did make MM active in the PG settings, although only one button
   worked and the others are all useless.
 * It’s a real shame as I was intending on purchasing your premium+ bundle but as
   it stands now all I can say is I will give you 1 week to fix these issues and
   the I will either buy or delete all your plugins and don’t even ask about what
   the review will say.
 * The choice is yours as I can’t even understand how you could even consider charging
   anything premium for a plugin that doesn’t even work properly when the free option
   has so many faults, if we could call them that. Honestly it’s a real shame.
 * Cheers

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [profilegrid2](https://wordpress.org/support/users/profilegrid2/)
 * (@profilegrid2)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/too-many-bugs-errors/#post-18595592)
 * Hello [@phil1ooo](https://wordpress.org/support/users/phil1ooo/),
 * First, we’re sorry for the rough experience. We’ve gone through each point you
   raised and ran a full set of tests on a clean WordPress setup. Most items worked
   as expected on our end, but we did spot a theme‑specific quirk with WordPress
   default block themes that we’ll call out below. Let’s walk through each item 
   with concrete next steps so we can get you to a stable, polished frontend.
 * **What we tested and what we found**
    - Environment used: latest WordPress, ProfileGrid, no custom code, clean database.
    - **Result summary**:
       * Could not reproduce items 1–6 on standard themes.
       * On WordPress default block themes (e.g., Twenty Twenty‑Four/Twenty Twenty‑
         Five), the frontend layout requires using the Shortcode block (details 
         in point 4). With other themes, layouts behaved normally. We have an open
         defect for this and it will be addressed soon.
       * “MembershipMagic”/Magic Members (point 7) — added clarity on what “integration”
         means and what’s currently possible.
 * **Users can’t edit profile/cover images (upload never completes)**
    - _What we saw_: Image uploads and cropping completed normally.
    - _Likely causes_:
       * Cached or minified frontend blocking the AJAX request.
       * Security rules (WAF/mod_security) returning 403 on admin-ajax.php..
       * Server limits or missing image processing libraries.
    - _Suggested steps_:
       * Temporarily disable page optimization/caching (plugin and CDN) and retest.
       * Check browser console → Network tab for admin-ajax.php  response status.
       * Confirm max upload size and server-side media processing capability (Imagick
         or GD enabled).
 * **Password change shows “Failed security check”**
    - _What we saw_: Password updates saved normally.
    - _Potential triggers_:
       * Cached form pages with stale nonces.
       * URL mismatch (www vs non-www, HTTP vs HTTPS).
       * Security plugins interfering with request validation.
    - _Suggested steps_:
       * Exclude profile/account pages from all caching layers.
       * Verify consistent use of HTTPS and domain.
       * Temporarily disable security plugins and retest.
 * **Group registration doesn’t attach user to the selected group**
    - _What we saw_: Group registration worked as expected.
    - _Things to check_:
       * Registration initiated from the Group’s registration link.
       * No other login/registration plugin interfering with the flow.
       * Group settings properly configured.
    - _Next step_: Share the exact registration URL used so we can test that flow.
 * **Pages display shortcodes as plain text**
    - _What we saw_: This can occur with block themes if shortcodes are placed incorrectly.
    - _Fix_:
       * Use the “Shortcode” block (not a Paragraph block) when placing ProfileGrid
         shortcodes.
       * Classic themes render shortcodes normally via classic editor.
 * **reCAPTCHA does not work**
    - _What we saw_: reCAPTCHA validated normally.
    - _Checklist_:
       * Match reCAPTCHA version in ProfileGrid with Google Console settings.
       * Ensure domain is correctly configured in Google Console.
       * Test without optimization plugins that may block JS execution.
    - _Next step_: Confirm reCAPTCHA version (v2 checkbox vs v3) and send us a sample
      page URL.
 * **No logout option available**
    - _Current options_:
       * Use WordPress’ native Login/Logout block in your header or sidebar.
       * Add logout link in navigation menus or profile sections.
    - _Customization_: Let us know your preferred location and we’ll guide you through
      setup.
 * **MembershipMagic plugin does not integrate as expected**
    - _Clarification_: MembershipMagic site doesn’t seem to be working. We are still
      trying to test this and will get back to you oncve we have definitive updates
      about it. 
 * **Theme-specific observations**
 * You mentioned the frontend design issue only appears with default WordPress themes.
   We were able to replicate this behavior when shortcodes were placed in Paragraph
   blocks. Replacing them with the Shortcode block resolved layout rendering completely.
 * **To proceed efficiently, please send us:**
    - Affected URLs (profile, registration, group, etc.)
    - WordPress and PHP versions, active theme, plugin list, and caching/CDN setup
    - Reproduction steps
    - Any relevant console or server error logs (especially around image uploads
      or password change)
 * **A quick note on Premium+**
 * If you’re evaluating the Premium+ bundle, we’re here to help — both in public
   and through our dedicated support desk on the ProfileGrid site. That channel 
   is ideal for troubleshooting site‑specific issues in depth, and we encourage 
   you to reach out there if you prefer a faster, private experience.
 *  Thread Starter [phil1ooo](https://wordpress.org/support/users/phil1ooo/)
 * (@phil1ooo)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/too-many-bugs-errors/#post-18595982)
 * Hi
 * Yea I tried it on it’s own without other plugins and some of the issues didn’t
   happen but I am pretty sure that 99.9% of wp users don’t use just your plugin
   alone within the website thus your plugin doesn’t work properly with other plugins
   including those you supposably entergrate with and since most of those plugins
   are Pro plugins we can’t just swap and change them as we want wasting spent money
   because it suits your plugin, never gonna happen.
 * Anyway I have since changed and found a far better more usable plugin that works
   100% so far and I haven’t wasted days fixing issues but actually moving forward
   in creating my site.
 * So you can keep working your plugin on it’s own install all you want but that
   doesn’t make it usable or true if it doesn’t work with every other plugin available.
 * At the end of the day it’s your loss not mine.
 * Cheers
 *  [profilegrid2](https://wordpress.org/support/users/profilegrid2/)
 * (@profilegrid2)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/too-many-bugs-errors/#post-18596738)
 * Hello [@phil1ooo](https://wordpress.org/support/users/phil1ooo/),
 * I appreciate you taking the time to share your experience with us, even though
   I understand you’ve chosen a different direction. Your points about compatibility
   in real‑world WordPress environments are valid, and feedback like this helps 
   us strengthen the plugin for a broader range of setups.
 * For context, we do maintain a testing process designed to reflect typical site
   configurations, including:
 * – Compatibility checks with widely used themes and plugins
 * – Integration testing for supported tools
 * – Monitoring for common conflict points such as scripts, database queries, and
   caching setups
 * – Regression testing to prevent old issues from resurfacing
 * That said, there’s always room for improvement, and your experience has highlighted
   where we can expand our coverage further.
 * Thanks again for the candid input. I wish you the best with your new setup, and
   I hope it continues to serve your needs smoothly. We hope to welcome you back
   in the future as we continue addressing the issues you’ve highlighted.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Too Many Bugs/Errors’ is closed to new replies.

 * ![](https://ps.w.org/profilegrid-user-profiles-groups-and-communities/assets/
   icon.svg?rev=2547387)
 * [ProfileGrid – User Profiles, Groups and Communities](https://wordpress.org/plugins/profilegrid-user-profiles-groups-and-communities/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/profilegrid-user-profiles-groups-and-communities/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/profilegrid-user-profiles-groups-and-communities/)
 * [Active Topics](https://wordpress.org/support/plugin/profilegrid-user-profiles-groups-and-communities/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/profilegrid-user-profiles-groups-and-communities/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/profilegrid-user-profiles-groups-and-communities/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [profilegrid2](https://wordpress.org/support/users/profilegrid2/)
 * Last activity: [9 months, 3 weeks ago](https://wordpress.org/support/topic/too-many-bugs-errors/#post-18596738)
 * Status: resolved