Title: Tooltip cannot be saved
Last modified: August 31, 2016

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# Tooltip cannot be saved

 *  Resolved [Jos Klever](https://wordpress.org/support/users/josklever/)
 * (@josklever)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/tooltip-cannot-be-saved/)
 * I’ve found another strange issue, which I can’t replicate on my test server yet.
 * Running version 2.3.0 on the production site, we noticed we couldn’t add a tooltip
   to a post/page. The tooltip form will show, but the OK and Discard buttons are
   not responding anymore. When you click them, the browser console gives the following
   error:
 *     ```
       Uncaught TypeError: $(...)[0].finish is not a function
         (anonymous function) @ VM13755:35
         m.event.dispatch @ VM13750:4
         r.handle @ VM13750:4
       ```
   
 * I’ve tried to go back to a previous version, but this error seems to be introduced
   in version 2.0.
 * Can it be related to the PHP version? On production there’s 5.3 and on test it’s
   5.6. What I did find on test was a conflict with a few (very) old plugins that
   conflicted, but these plugins are already disabled now on production as well…
   i.e. [https://wordpress.org/support/plugin/better-anchor-links](https://wordpress.org/support/plugin/better-anchor-links)
 * [https://wordpress.org/plugins/ithoughts-tooltip-glossary/](https://wordpress.org/plugins/ithoughts-tooltip-glossary/)

Viewing 13 replies - 1 through 13 (of 13 total)

 *  Plugin Author [Gerkin](https://wordpress.org/support/users/gerkin/)
 * (@gerkin)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/tooltip-cannot-be-saved/#post-7000248)
 * No, this is a weakness in the structure of my TinyMCE plugin. I’ve spotted it
   for a while, but I’ve never found the time to improve it as it works when it 
   wants.
    I’m in a big refactoring of the whole plugin… I won’t be able to update
   for some days. Check if you have any JS/CSS cache plugin, and flush them. Maybe
   it will be enough
 *  Thread Starter [Jos Klever](https://wordpress.org/support/users/josklever/)
 * (@josklever)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/tooltip-cannot-be-saved/#post-7000270)
 * There’s no caching active on the website. But I’m done searching for today… Better
   luck tomorrow!
 *  Plugin Author [Gerkin](https://wordpress.org/support/users/gerkin/)
 * (@gerkin)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/tooltip-cannot-be-saved/#post-7000279)
 * It is probable that this particular issue is self-caused, and is not related 
   with conflicts or anything else….
 *  Plugin Author [Gerkin](https://wordpress.org/support/users/gerkin/)
 * (@gerkin)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/tooltip-cannot-be-saved/#post-7000401)
 * Oh, I’ve just remember, this issue is typical of extra chars at the beginning
   of the server’s response. Please do exactly what you did with the updater error,
   you should see the admin-ajax.php’s server response beginning with a log message
   😉 I kept this behavior in dev to be sure to see any notice or error triggered
   by the Form Generator.
 *  Thread Starter [Jos Klever](https://wordpress.org/support/users/josklever/)
 * (@josklever)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/tooltip-cannot-be-saved/#post-7000412)
 * What would that look like? I see some admin-ajax responses like
    `{"wp-refresh-
   post-lock":{"new_lock":"1454094162:7"},"wp-auth-check":true,"server_time":1454094162}`
   but that doesn’t really look like something useful.
 *  Plugin Author [Gerkin](https://wordpress.org/support/users/gerkin/)
 * (@gerkin)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/tooltip-cannot-be-saved/#post-7000414)
 * Nope, this is not the good one. Check the one that appear art the exact moment
   of your click on the TinyMCE button
 *  Thread Starter [Jos Klever](https://wordpress.org/support/users/josklever/)
 * (@josklever)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/tooltip-cannot-be-saved/#post-7000415)
 * Ok, i guess you mean this:
 *     ```
       <div id="ithoughts_tt_gl-tooltip-form-container">
       	<!--<pre style="display:none;">array(10) {
         ["type"]=>
         string(7) "tooltip"
         ["text"]=>
         string(0) ""
         ["link"]=>
         string(0) ""
         ["glossary_id"]=>
         NULL
         ["term_search"]=>
         string(0) ""
         ["mediatip_type"]=>
         string(10) "localimage"
         ["mediatip_content_json"]=>
         string(0) ""
         ["mediatip_content"]=>
         NULL
         ["mediatip_caption"]=>
         string(0) ""
         ["tooltip_content"]=>
         string(0) ""
       }
       </pre>-->
       ```
   
 *  Plugin Author [Gerkin](https://wordpress.org/support/users/gerkin/)
 * (@gerkin)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/tooltip-cannot-be-saved/#post-7000417)
 * Is it the full server response?
 *  Thread Starter [Jos Klever](https://wordpress.org/support/users/josklever/)
 * (@josklever)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/tooltip-cannot-be-saved/#post-7000418)
 * No, this is the complete response: [http://pastebin.com/fCLCz7B8](http://pastebin.com/fCLCz7B8)
 *  Plugin Author [Gerkin](https://wordpress.org/support/users/gerkin/)
 * (@gerkin)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/tooltip-cannot-be-saved/#post-7000422)
 * Ok so this is not a server error. I’m fixing
 *  Plugin Author [Gerkin](https://wordpress.org/support/users/gerkin/)
 * (@gerkin)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/tooltip-cannot-be-saved/#post-7000474)
 * Ok, I see that it is a really big problem. I’ll delay documentation & standardization
   part for later. Expect an update very soon
 *  Plugin Author [Gerkin](https://wordpress.org/support/users/gerkin/)
 * (@gerkin)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/tooltip-cannot-be-saved/#post-7000497)
 * Hello,
    Is your problem solved with v2.3.2?
 *  Thread Starter [Jos Klever](https://wordpress.org/support/users/josklever/)
 * (@josklever)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/tooltip-cannot-be-saved/#post-7000498)
 * Yes, my first test was positive and I’ve just received a confirmation from the
   client, that it’s also working again from their side. So I’ll mark this issue
   as closed. Thanks!

Viewing 13 replies - 1 through 13 (of 13 total)

The topic ‘Tooltip cannot be saved’ is closed to new replies.

 * ![](https://ps.w.org/ithoughts-tooltip-glossary/assets/icon.svg?rev=1279756)
 * [iThoughts Tooltip Glossary](https://wordpress.org/plugins/ithoughts-tooltip-glossary/)
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 * 13 replies
 * 2 participants
 * Last reply from: [Jos Klever](https://wordpress.org/support/users/josklever/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/tooltip-cannot-be-saved/#post-7000498)
 * Status: resolved