Top Graph not loading

  • Resolved Ian Anderson

    (@ianmanderson)


    10 years, 8 months ago

    Hi,
    Recently, I open jetpack stats and the screen opens but there is a spinning wheel/icon in place of the graph.

    The rest of the stats load at the bottom of the page as normal, and if I head over to enhanced stats at wordpress.com all is well there too.

    Anyone any idea why the graph isn’t working?

    Site is handycrowd.com

    https://ww.wp.xz.cn/plugins/jetpack/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    10 years, 8 months ago

    Your site doesn’t seem to be properly connected to WordPress.com at the moment. Could you try the following:

    1) Go the Jetpack menu in your dashboard
    2) Click on “My Jetpack” at the top of the page.
    3) Click on “Disconnect Site from WordPress.com” if your site is currently connected to WordPress.com.
    4) Confirm the disconnection.
    5) Click on the Connect button to connect your site to WordPress.com again.

    If that doesn’t help, can you please use Jetpack’s Debugger module to send us some more information about your site?

    1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link appearing at the bottom of the page.
    3) Click the link that says “click here to contact Jetpack support.”
    4) Fill in the description box and your name and email address.
    5) Click the “Contact Support” button.

    Thanks!

    Thread Starter Ian Anderson

    (@ianmanderson)

    10 years, 6 months ago

    Hi,
    Sorry to resurrect an old post but guess what? The problem fixed itself today.

    The only change was to upgrade to Chrome Canary because I had an insurmountable problem with the existing chrome browser (wouldn’t open or let me update etc.)

    The top graph works fine now. Curious.
    Cheers
    Ian

Viewing 2 replies - 1 through 2 (of 2 total)

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