Title: Top Graph not loading
Last modified: August 30, 2016

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# Top Graph not loading

 *  Resolved [Ian Anderson](https://wordpress.org/support/users/ianmanderson/)
 * (@ianmanderson)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/top-graph-not-loading/)
 * Hi,
    Recently, I open jetpack stats and the screen opens but there is a spinning
   wheel/icon in place of the graph.
 * The rest of the stats load at the bottom of the page as normal, and if I head
   over to enhanced stats at wordpress.com all is well there too.
 * Anyone any idea why the graph isn’t working?
 * Site is [handycrowd.com](http://handycrowd.com/)
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [10 years, 8 months ago](https://wordpress.org/support/topic/top-graph-not-loading/#post-6580485)
 * Your site doesn’t seem to be properly connected to WordPress.com at the moment.
   Could you try the following:
 * 1) Go the Jetpack menu in your dashboard
    2) Click on “My Jetpack” at the top
   of the page. 3) Click on “Disconnect Site from WordPress.com” if your site is
   currently connected to WordPress.com. 4) Confirm the disconnection. 5) Click 
   on the Connect button to connect your site to WordPress.com again.
 * If that doesn’t help, can you please use Jetpack’s Debugger module to send us
   some more information about your site?
 * 1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link appearing
   at the bottom of the page. 3) Click the link that says “click here to contact
   Jetpack support.” 4) Fill in the description box and your name and email address.
   5) Click the “Contact Support” button.
 * Thanks!
 *  Thread Starter [Ian Anderson](https://wordpress.org/support/users/ianmanderson/)
 * (@ianmanderson)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/top-graph-not-loading/#post-6580671)
 * Hi,
    Sorry to resurrect an old post but guess what? The problem fixed itself 
   today.
 * The only change was to upgrade to Chrome Canary because I had an insurmountable
   problem with the existing chrome browser (wouldn’t open or let me update etc.)
 * The top graph works fine now. Curious.
    Cheers Ian

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Top Graph not loading’ is closed to new replies.

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## Tags

 * [spinning icon](https://wordpress.org/support/topic-tag/spinning-icon/)

 * 2 replies
 * 2 participants
 * Last reply from: [Ian Anderson](https://wordpress.org/support/users/ianmanderson/)
 * Last activity: [10 years, 6 months ago](https://wordpress.org/support/topic/top-graph-not-loading/#post-6580671)
 * Status: resolved