Title: Total Upkeep timeout
Last modified: October 6, 2020

---

# Total Upkeep timeout

 *  Resolved [gramthar](https://wordpress.org/support/users/gramthar/)
 * (@gramthar)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/total-upkeep-timeout/)
 * Good morning,
 * I am currently in the process of updating a clients website and I am attempting
   to perform a manual backup of the site prior to the major changes.
 * However I am encountering an issue where I run the update from the “Backup Site
   Now” button and it starts as I would expect and then appears to “timeout” however
   there is no indication of an error it just stops.
 * Then when I check the Backups tab there is nothing there and I attempt to run
   the backup again and nothing happens. I am at a loss and would really appreciate
   some asssitance in what could be going on. below is the latest logs from todays
   attempts:
 * [2020-10-06 00:51:24 UTC] PHP Version: 7.3.16
    [2020-10-06 00:51:24 UTC] WordPress
   Version: 5.5.1 [2020-10-06 00:51:24 UTC] Total Upkeep version: 1.14.1 [2020-10-
   06 00:51:24 UTC] Backup process initialized. [2020-10-06 00:51:24 UTC] Starting
   dump of database… [2020-10-06 00:51:24 UTC] Memory usage – limit / current / 
   peak memory usage: 1073741824 / 74307216 (70.86 MB) / 74343504 (71 MB) [2020-
   10-06 00:51:24 UTC] Dump of database complete! $status = 1 [2020-10-06 00:51:
   24 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74312704(
   70.87 MB) / 76690944 (73 MB)
 * At this stage I am at a loss for what to do and have been unable to find any 
   other forums discussing this particular error. I have emailed the host provider
   to see if they notice anything from their end, but I am waiting on a call back/
   email back in regards to that issue.
 * Any help would be greatly appreciated.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftotal-upkeep-timeout%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 15 replies - 1 through 15 (of 16 total)

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 *  Plugin Contributor [Jesse Owens](https://wordpress.org/support/users/jessecowens/)
 * (@jessecowens)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/total-upkeep-timeout/#post-13504908)
 * Hello [@gramthar](https://wordpress.org/support/users/gramthar/)
    I’m sorry to
   hear about the timeout error, we’ll be happy to help you get it fixed.
 * > [2020-10-06 00:51:24 UTC] Total Upkeep version: 1.14.1
 * Your version of Total Upkeep is a little out of date. The first thing to try 
   is to update the plugin to the newest version and see if the issue persists.
 * Another common troubleshooting step here is to change your Backup Compressor.
   To do this, navigate to **Total Upkeep > Settings > Backup Process**. If it’s
   available, switch to **System Zip** and try your backup again.
 *  Thread Starter [gramthar](https://wordpress.org/support/users/gramthar/)
 * (@gramthar)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/total-upkeep-timeout/#post-13511325)
 * Hi [@jessecowens](https://wordpress.org/support/users/jessecowens/),
 * I have done the upgrade and the settings change.
    This did progress further but
   now I am getting backup files that when I open them to view contents they don’t
   appear to correctly reflect modifications I did. For instance the last modified
   date on the Index.php is from Jan 9 2012 Which is before this website was even
   created.
 * I don’t have to tell you my hesitation to use this backup with dates like that
   haha.
 * Logs from today: Note it appears to have stopped at 6%
 * [2020-10-08 23:34:58 UTC] PHP Version: 7.3.16
    [2020-10-08 23:34:58 UTC] WordPress
   Version: 5.5.1 [2020-10-08 23:34:58 UTC] Total Upkeep version: 1.14.5 [2020-10-
   08 23:34:58 UTC] Backup process initialized. [2020-10-08 23:34:58 UTC] ——————————————————————————–[
   2020-10-08 23:34:58 UTC] Starting dump of database… [2020-10-08 23:34:58 UTC]
   Memory usage – limit / current / peak memory usage: 1073741824 / 74301024 (70.86
   MB) / 74947992 (71 MB) [2020-10-08 23:34:58 UTC] No database tables selected 
   to backup. A database export will not be in this backup. [2020-10-08 23:34:58
   UTC] Dump of database complete! $status = 1 [2020-10-08 23:34:58 UTC] Memory 
   usage – limit / current / peak memory usage: 1073741824 / 74321616 (70.88 MB)/
   74947992 (71 MB) [2020-10-08 23:34:58 UTC] ——————————————————————————– [2020-
   10-08 23:36:07 UTC] Starting archiving of files. Chosen compressor: system_zip[
   2020-10-08 23:36:07 UTC] Memory usage – limit / current / peak memory usage: 
   1073741824 / 94806824 (90.41 MB) / 96422192 (92 MB) [2020-10-08 23:36:07 UTC]
   Starting to create list of files to include in zip. [2020-10-08 23:36:07 UTC]
   Memory usage – limit / current / peak memory usage: 1073741824 / 94770488 (90.38
   MB) / 96422192 (92 MB) [2020-10-08 23:36:07 UTC] Finished creating list of files
   to include in zip. 28597 files in zip. [2020-10-08 23:36:07 UTC] Memory usage–
   limit / current / peak memory usage: 1073741824 / 99563320 (94.95 MB) / 102762320(
   98 MB) [2020-10-08 23:36:07 UTC] Starting to close the zip file. [2020-10-08 
   23:36:07 UTC] Memory usage – limit / current / peak memory usage: 1073741824 /
   94774552 (90.38 MB) / 102762320 (98 MB) [2020-10-08 23:36:21 UTC] Last error:
   Array ( [type] => 2 [message] => mkdir(): File exists [file] => /home/colmac_pestman/
   thepestman.com.au/wp-admin/includes/class-wp-filesystem-direct.php [line] => 
   545 )
 * [2020-10-08 23:36:21 UTC] Chunk closed in 13.239024162292 seconds. 3% complete
   closing
    [2020-10-08 23:36:21 UTC] Memory usage – limit / current / peak memory
   usage: 1073741824 / 96195536 (91.74 MB) / 102762320 (98 MB) [2020-10-08 23:36:
   36 UTC] Chunk closed in 15.238355875015 seconds. 6% complete closing [2020-10-
   08 23:36:36 UTC] Memory usage – limit / current / peak memory usage: 1073741824/
   96310224 (91.85 MB) / 102762320 (98 MB)
 * Thanks for your help so far 🙂
 *  Plugin Author [Brad Markle](https://wordpress.org/support/users/bwmarkle/)
 * (@bwmarkle)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/total-upkeep-timeout/#post-13513437)
 * Hi [@gramthar](https://wordpress.org/support/users/gramthar/),
 * The backup process got to 6% and then failed without any error. Most likely the
   backup process was taking too long and your web host killed the process. The 
   log that you provided generally catches all errors, except when your host “pulls
   the plugin” on the backup process itself.
 * There are still ways we can help. First though, would you be willing to do a “
   sanity check backup”. We’ve written about it and created a short video here (
   see the troubleshooting section at the bottom) – [https://www.boldgrid.com/support/total-upkeep/backup-wordpress-website/](https://www.boldgrid.com/support/total-upkeep/backup-wordpress-website/)
 * Do you have a moment to run that test and let us know if it completes successfully?
 * Thanks!
    – Brad
 *  Thread Starter [gramthar](https://wordpress.org/support/users/gramthar/)
 * (@gramthar)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/total-upkeep-timeout/#post-13520294)
 * Hi [@bwmarkle](https://wordpress.org/support/users/bwmarkle/),
 * The Sanity Check seems to not have worked. Latest logs:
 * [2020-10-12 00:33:36 UTC] PHP Version: 7.3.16
    [2020-10-12 00:33:36 UTC] WordPress
   Version: 5.5.1 [2020-10-12 00:33:36 UTC] Total Upkeep version: 1.14.5 [2020-10-
   12 00:33:36 UTC] Backup process initialized. [2020-10-12 00:33:37 UTC] ——————————————————————————–[
   2020-10-12 00:33:37 UTC] Starting dump of database… [2020-10-12 00:33:37 UTC]
   Memory usage – limit / current / peak memory usage: 1073741824 / 74510440 (71.06
   MB) / 75155344 (72 MB) [2020-10-12 00:33:37 UTC] No database tables selected 
   to backup. A database export will not be in this backup. [2020-10-12 00:33:37
   UTC] Dump of database complete! $status = 1 [2020-10-12 00:33:37 UTC] Memory 
   usage – limit / current / peak memory usage: 1073741824 / 74531080 (71.08 MB)/
   75155344 (72 MB) [2020-10-12 00:33:37 UTC] ——————————————————————————–
 * This seems to not have even tried to backup the .txt files at all.
 * Thoughts?
 *  Plugin Author [Brad Markle](https://wordpress.org/support/users/bwmarkle/)
 * (@bwmarkle)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/total-upkeep-timeout/#post-13524257)
 * Hi [@gramthar](https://wordpress.org/support/users/gramthar/), thanks for getting
   back to us. I was pretty sure this sanity test was going to work, so I’m a little
   stumped it didn’t.
 * 1. To confirm, this is a manual backup you’re doing, correct?
 * 2. Can you confirm the **Include** and **Exclude** settings you’re using?
 * For include, you can set it to `*.txt`
 * For exclude, you can actually leave that one blank for this test.
 * 3. This is the full log, correct? That fact that the last line is `[2020-10-12
   00:33:37 UTC]` could be a clue too, it has a timestamp but no message after it.
 * Thanks again!
    – Brad
 *  Thread Starter [gramthar](https://wordpress.org/support/users/gramthar/)
 * (@gramthar)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/total-upkeep-timeout/#post-13525454)
 * Hi [@bwmarkle](https://wordpress.org/support/users/bwmarkle/),
 * Manual backup – Yes.
 * Include – *.txt
 * Exclude – Empty
 * Yeah that is the full log.
 * I have also seen the server host activated the Automatic backups and this is 
   the log from the one that ran this morninng at 0246 (I think the time between
   the site and the logs is off, do you know where the logs pull their time from?
   As they are 12 hours out from the displayed log time on the WP UI)
 * [2020-10-12 16:45:34 UTC] PHP Version: 7.3.16
    [2020-10-12 16:45:34 UTC] WordPress
   Version: 5.5.1 [2020-10-12 16:45:34 UTC] Total Upkeep version: 1.14.5 [2020-10-
   12 16:45:34 UTC] Backup process initialized. [2020-10-12 16:45:34 UTC] ——————————————————————————–[
   2020-10-12 16:45:34 UTC] Starting dump of database… [2020-10-12 16:45:34 UTC]
   Memory usage – limit / current / peak memory usage: 1073741824 / 75501544 (72.00
   MB) / 76120184 (73 MB) [2020-10-12 16:45:34 UTC] Database info: Array ( [wp_ramvwz_actionscheduler_actions]
   => 41 [wp_ramvwz_actionscheduler_claims] => 0 [wp_ramvwz_actionscheduler_groups]
   => 2 [wp_ramvwz_actionscheduler_logs] => 121 [wp_ramvwz_ak_params] => 1 [wp_ramvwz_ak_profiles]
   => 1 [wp_ramvwz_ak_stats] => 1 [wp_ramvwz_ak_storage] => 2 [wp_ramvwz_ak_users]
   => 0 [wp_ramvwz_akeeba_common] => 3 [wp_ramvwz_commentmeta] => 0 [wp_ramvwz_comments]
   => 0 [wp_ramvwz_et_divi_ab_testing_stats] => 13895 [wp_ramvwz_frm_fields] => 
   15 [wp_ramvwz_frm_forms] => 2 [wp_ramvwz_frm_item_metas] => 0 [wp_ramvwz_frm_items]
   => 0 [wp_ramvwz_grp_google_place] => 1 [wp_ramvwz_grp_google_review] => 7 [wp_ramvwz_links]
   => 1 [wp_ramvwz_options] => 484 [wp_ramvwz_postmeta] => 646 [wp_ramvwz_posts]
   => 209 [wp_ramvwz_term_relationships] => 29 [wp_ramvwz_term_taxonomy] => 20 [
   wp_ramvwz_termmeta] => 13 [wp_ramvwz_terms] => 20 [wp_ramvwz_um_metadata] => 
   0 [wp_ramvwz_usermeta] => 128 [wp_ramvwz_users] => 3 [wp_ramvwz_wpforms_tasks_meta]
   => 15 [wp_ramvwz_wpmailsmtp_tasks_meta] => 0 [wp_ramvwz_yoast_indexable] => 42[
   wp_ramvwz_yoast_indexable_hierarchy] => 0 [wp_ramvwz_yoast_migrations] => 15 [
   wp_ramvwz_yoast_primary_term] => 0 [wp_ramvwz_yoast_seo_links] => 80 [wp_ramvwz_yoast_seo_meta]
   => 365 )
 * [2020-10-12 16:45:35 UTC] Dump of database complete! $status = 1
    [2020-10-12
   16:45:35 UTC] Memory usage – limit / current / peak memory usage: 1073741824 /
   75497656 (72.00 MB) / 77875896 (74 MB) [2020-10-12 16:45:35 UTC] ——————————————————————————–[
   2020-10-12 16:46:01 UTC] Database dump file added to file list: /home/colmac_pestman/
   boldgrid_backup/thepestman_com_au.20201012-164534.sql / 3444035 (3.28 MB) [2020-
   10-12 16:46:01 UTC] Starting archiving of files. Chosen compressor: system_zip[
   2020-10-12 16:46:01 UTC] Memory usage – limit / current / peak memory usage: 
   1073741824 / 93759968 (89.42 MB) / 95374904 (91 MB) [2020-10-12 16:46:01 UTC]
   Starting to create list of files to include in zip. [2020-10-12 16:46:01 UTC]
   Memory usage – limit / current / peak memory usage: 1073741824 / 93750016 (89.41
   MB) / 95374904 (91 MB) [2020-10-12 16:46:01 UTC] Finished creating list of files
   to include in zip. 28610 files in zip. [2020-10-12 16:46:01 UTC] Memory usage–
   limit / current / peak memory usage: 1073741824 / 98544192 (93.98 MB) / 101743192(
   97 MB) [2020-10-12 16:46:01 UTC] Starting to close the zip file. [2020-10-12 
   16:46:01 UTC] Memory usage – limit / current / peak memory usage: 1073741824 /
   93754080 (89.41 MB) / 101743192 (97 MB)
 * Cheers.
 *  Plugin Author [Brad Markle](https://wordpress.org/support/users/bwmarkle/)
 * (@bwmarkle)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/total-upkeep-timeout/#post-13525945)
 * Hi [@gramthar](https://wordpress.org/support/users/gramthar/),
 * > I have also seen the server host activated the Automatic backups and this is
   > the log from the one that ran this morninng at 0246
 * The log file you shared, as you said, is from an automatic backup, which may 
   be using different include / exclude settings. I’m thinking this because the 
   log file says, `[2020-10-12 16:46:01 UTC] Finished creating list of files to 
   include in zip. 28610 files in zip.` – I could be wrong, but I don’t think you
   would have 28,000+ .txt files on your account.
 * Can you try to find the log file of the manual sanity text backup you created(
   or run another sanity test again and share the log for that one)? The log files
   are sorted – newest files at the bottom of the list – that should help find it.
 * > I think the time between the site and the logs is off, do you know where the
   > logs pull their time from?
 * The times for the log files should be UTC time.
 * Again, I really appreciate your help in troubleshooting!
    – Brad
 *  Thread Starter [gramthar](https://wordpress.org/support/users/gramthar/)
 * (@gramthar)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/total-upkeep-timeout/#post-13526019)
 * Hi [@bwmarkle](https://wordpress.org/support/users/bwmarkle/),
 * [2020-10-12 00:33:36 UTC] PHP Version: 7.3.16
    [2020-10-12 00:33:36 UTC] WordPress
   Version: 5.5.1 [2020-10-12 00:33:36 UTC] Total Upkeep version: 1.14.5 [2020-10-
   12 00:33:36 UTC] Backup process initialized. [2020-10-12 00:33:37 UTC] ——————————————————————————–[
   2020-10-12 00:33:37 UTC] Starting dump of database… [2020-10-12 00:33:37 UTC]
   Memory usage – limit / current / peak memory usage: 1073741824 / 74510440 (71.06
   MB) / 75155344 (72 MB) [2020-10-12 00:33:37 UTC] No database tables selected 
   to backup. A database export will not be in this backup. [2020-10-12 00:33:37
   UTC] Dump of database complete! $status = 1 [2020-10-12 00:33:37 UTC] Memory 
   usage – limit / current / peak memory usage: 1073741824 / 74531080 (71.08 MB)/
   75155344 (72 MB) [2020-10-12 00:33:37 UTC] ——————————————————————————–
 * The above is the log from the sanity check I did the other day. The one below
   is from my attempt just now.
 * [2020-10-13 03:33:15 UTC] PHP Version: 7.3.16
    [2020-10-13 03:33:15 UTC] WordPress
   Version: 5.5.1 [2020-10-13 03:33:15 UTC] Total Upkeep version: 1.14.5 [2020-10-
   13 03:33:15 UTC] Backup process initialized. [2020-10-13 03:33:16 UTC] ——————————————————————————–[
   2020-10-13 03:33:16 UTC] Starting dump of database… [2020-10-13 03:33:16 UTC]
   Memory usage – limit / current / peak memory usage: 1073741824 / 74496272 (71.05
   MB) / 75141176 (72 MB) [2020-10-13 03:33:16 UTC] No database tables selected 
   to backup. A database export will not be in this backup. [2020-10-13 03:33:16
   UTC] Dump of database complete! $status = 1 [2020-10-13 03:33:16 UTC] Memory 
   usage – limit / current / peak memory usage: 1073741824 / 74516912 (71.06 MB)/
   75141176 (72 MB) [2020-10-13 03:33:16 UTC] ——————————————————————————–
 *  Plugin Author [Brad Markle](https://wordpress.org/support/users/bwmarkle/)
 * (@bwmarkle)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/total-upkeep-timeout/#post-13533012)
 * Hi [@gramthar](https://wordpress.org/support/users/gramthar/), we just released
   Total Upkeep 1.14.6. Part of that patch release was [adding additional logging](https://github.com/BoldGrid/boldgrid-backup/commit/bb4e25c5513143498b37b57e14e5ec0ce722cf7c)
   to help determine why the backup isn’t completing. Can you upgrade to version
   1.14.6 and try the backup again? I added 5 additional check points to the logging,
   and hopefully it should help identify the issue.
 * Thanks as always!
    – Brad
 *  Thread Starter [gramthar](https://wordpress.org/support/users/gramthar/)
 * (@gramthar)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/total-upkeep-timeout/#post-13535877)
 * HI [@bwmarkle](https://wordpress.org/support/users/bwmarkle/),
 * Looks like after the update the Sanity check worked.
 * I am running a full manual backup now to see the outcome.
 * [2020-10-14 23:30:31 UTC] PHP Version: 7.3.16
    [2020-10-14 23:30:31 UTC] WordPress
   Version: 5.5.1 [2020-10-14 23:30:31 UTC] Total Upkeep version: 1.14.6 [2020-10-
   14 23:30:31 UTC] Backup process initialized. [2020-10-14 23:30:31 UTC] ——————————————————————————–[
   2020-10-14 23:30:31 UTC] Starting dump of database… [2020-10-14 23:30:31 UTC]
   Memory usage – limit / current / peak memory usage: 1073741824 / 74544144 (71.09
   MB) / 75190288 (72 MB) [2020-10-14 23:30:31 UTC] No database tables selected 
   to backup. A database export will not be in this backup. [2020-10-14 23:30:31
   UTC] Dump of database complete! $status = 1 [2020-10-14 23:30:31 UTC] Memory 
   usage – limit / current / peak memory usage: 1073741824 / 74564736 (71.11 MB)/
   75190288 (72 MB) [2020-10-14 23:30:31 UTC] ——————————————————————————– [2020-
   10-14 23:31:42 UTC] Starting archiving of files. Chosen compressor: system_zip[
   2020-10-14 23:31:42 UTC] Memory usage – limit / current / peak memory usage: 
   1073741824 / 74651408 (71.19 MB) / 96663144 (92 MB) [2020-10-14 23:31:42 UTC]
   Starting to create list of files to include in zip. [2020-10-14 23:31:42 UTC]
   Memory usage – limit / current / peak memory usage: 1073741824 / 74615072 (71.16
   MB) / 96663144 (92 MB) [2020-10-14 23:31:42 UTC] Finished creating list of files
   to include in zip. 130 files in zip. [2020-10-14 23:31:42 UTC] Memory usage –
   limit / current / peak memory usage: 1073741824 / 74641456 (71.18 MB) / 96663144(
   92 MB) [2020-10-14 23:31:42 UTC] Starting to close the zip file. [2020-10-14 
   23:31:42 UTC] Memory usage – limit / current / peak memory usage: 1073741824 /
   74619136 (71.16 MB) / 96663144 (92 MB) [2020-10-14 23:31:45 UTC] Last error: 
   Array ( [type] => 2 [message] => mkdir(): File exists [file] => /home/colmac_pestman/
   thepestman.com.au/wp-admin/includes/class-wp-filesystem-direct.php [line] => 
   545 )
 * [2020-10-14 23:31:45 UTC] Chunk closed in 2.710058927536 seconds. 100% complete
   closing
    [2020-10-14 23:31:45 UTC] Memory usage – limit / current / peak memory
   usage: 1073741824 / 74641352 (71.18 MB) / 96663144 (92 MB) [2020-10-14 23:31:
   45 UTC] Finished closing the zip file. [2020-10-14 23:31:45 UTC] Memory usage–
   limit / current / peak memory usage: 1073741824 / 74620440 (71.16 MB) / 96663144(
   92 MB) [2020-10-14 23:31:45 UTC] Starting to add db dump to the zip file. [2020-
   10-14 23:31:45 UTC] Memory usage – limit / current / peak memory usage: 1073741824/
   74620440 (71.16 MB) / 96663144 (92 MB) [2020-10-14 23:31:45 UTC] Finished adding
   db dump to the zip file. [2020-10-14 23:31:45 UTC] Memory usage – limit / current/
   peak memory usage: 1073741824 / 74620440 (71.16 MB) / 96663144 (92 MB) [2020-
   10-14 23:31:45 UTC] Archiving of files complete! [2020-10-14 23:31:45 UTC] Archive
   filepath / size: /home/colmac_pestman/boldgrid_backup/boldgrid-backup-www.thepestman.
   com_.au-baec5aa4-20201014-233142.zip / 1403479 (1.34 MB) [2020-10-14 23:31:45
   UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74619800(
   71.16 MB) / 96663144 (92 MB) [2020-10-14 23:31:45 UTC] Starting sending of email…[
   2020-10-14 23:31:53 UTC] Sending of email complete! Status: 1 [2020-10-14 23:
   31:54 UTC] Backup complete! [2020-10-14 23:31:54 UTC] Memory usage – limit / 
   current / peak memory usage: 1073741824 / 74714088 (71.25 MB) / 96663144 (92 
   MB)
 * Thanks for your help so far. Looks like we are getting somewhere
 *  Plugin Author [Brad Markle](https://wordpress.org/support/users/bwmarkle/)
 * (@bwmarkle)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/total-upkeep-timeout/#post-13537983)
 * Hi [@gramthar](https://wordpress.org/support/users/gramthar/), just touching 
   base – how did the testing go?
 *  Thread Starter [gramthar](https://wordpress.org/support/users/gramthar/)
 * (@gramthar)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/total-upkeep-timeout/#post-13549926)
 * Hi [@bwmarkle](https://wordpress.org/support/users/bwmarkle/),
 * Unfortunately after the Update to the plugin my WordPress site went into the 
   critical error warning on all pages that came out with the WP update awhile ago
   for when something goes wrong.
 * I had to get the host to backup their server to a point in time before the update
   and luckily no one else on the server has been impacted by that update. I am 
   still looking to see if it was the updraft update that caused it or something
   else. However, that was the only change made between the site working and it 
   not.
 * Regards,
    Ben
 *  Plugin Author [Brad Markle](https://wordpress.org/support/users/bwmarkle/)
 * (@bwmarkle)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/total-upkeep-timeout/#post-13552160)
 * Hi Ben,
 * Did WordPress by chance send you an email that included an error message? Or,
   did you see an error message anywhere else? If so, could you share please? That
   will for sure help with diagnosing the issue.
 * Thanks,
    – Brad
 *  Thread Starter [gramthar](https://wordpress.org/support/users/gramthar/)
 * (@gramthar)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/total-upkeep-timeout/#post-13554763)
 * Hi [@bwmarkle](https://wordpress.org/support/users/bwmarkle/),
 * Unfortunately no I didn’t recieve an email, the webmaster for the website might
   have but he is away and I don’t have access to his email.
 * I will send him a message to see if he got anything. I’ll keep you posted.
 * Regards,
    Ben.
 *  Plugin Author [Brad Markle](https://wordpress.org/support/users/bwmarkle/)
 * (@bwmarkle)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/total-upkeep-timeout/#post-13598378)
 * Hi [@gramthar](https://wordpress.org/support/users/gramthar/) – I’m just touching
   base to see how’s everything going? Last time we left off we were looking for
   an error message?

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The topic ‘Total Upkeep timeout’ is closed to new replies.

 * ![](https://ps.w.org/boldgrid-backup/assets/icon-256x256.png?rev=1880952)
 * [Total Upkeep – WordPress Backup Plugin plus Restore & Migrate by BoldGrid](https://wordpress.org/plugins/boldgrid-backup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/boldgrid-backup/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/boldgrid-backup/)
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 * 16 replies
 * 3 participants
 * Last reply from: [Jesse Owens](https://wordpress.org/support/users/jessecowens/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/total-upkeep-timeout/page/2/#post-13611120)
 * Status: resolved