Title: Track opens doesn’t work
Last modified: September 12, 2021

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# Track opens doesn’t work

 *  Resolved Anonymous User 13805271
 * (@anonymized-13805271)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/track-opens-doesnt-work/)
 * Hello,
 * Thanks for a great plugin!
    I’m testing this plugin now and it seems track open
   detection doesn’t work.
 * ————-
    WordPress 5.8.1 Email Subscribers & Newsletters 4.8.0 using WP mail as
   a mailer. (Settings are kept as default) ————-
 * *The web server I’m using has no mail server.
 * Which settings or points should I check?
 * Thanks in advance!
    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Asmi Patel](https://wordpress.org/support/users/asmipatel/)
 * (@asmipatel)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/track-opens-doesnt-work/#post-14868722)
 * Hi @mamekko,
 * Can you please check if open tracking isn’t disabled for Email Subscribers settings?
   You should be able to find the setting in Email Subscribers > Settings > General.
   
   And while creating broadcast, we also give an option to enable/disable open tracking
   for each campaign.
 * Also to track open counts, Email Subscribers adds a tracking image in each email.
   It may be possible that images are blocked in your subscriber’s email settings
   which affects tracking opens count.
 * Let us know if it isn’t working as expected even after configuring it correctly.
   We will have to look into it then.
 *  Thread Starter Anonymous User 13805271
 * (@anonymized-13805271)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/track-opens-doesnt-work/#post-14877054)
 * Hello Asmi,
 * Thank you for your reply! It helped a lot to understand what were the problems.
 * 1) You need to click ‘Display images below’ (especially on Gmail) to be counted
   as ‘opend’ after you receive a newsletter.
    2) It doesn’t work if the website
   is under Basic access authentication.
 * Now I confirmed open tracking works well when displaying images on the sent mail
   and disabling Basic access authentication.
 * Thank you a lot again.
    Best regards,
 *  [Asmi Patel](https://wordpress.org/support/users/asmipatel/)
 * (@asmipatel)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/track-opens-doesnt-work/#post-14879059)
 * Hi @mamekko,
 * Thanks for the confirmation. I will mark this ticket as resolved now.
 * If you like the product and are enjoying it, you can leave us a review [here](https://wordpress.org/support/plugin/email-subscribers/reviews/).
 * Hope you have a great day.
    Thank You!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Track opens doesn’t work’ is closed to new replies.

 * ![](https://ps.w.org/email-subscribers/assets/icon-256x256.png?rev=2274172)
 * [Email Subscribers & Newsletters - Email Marketing, Post Notifications & Newsletter Plugin for WordPress](https://wordpress.org/plugins/email-subscribers/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/email-subscribers/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/email-subscribers/)
 * [Active Topics](https://wordpress.org/support/plugin/email-subscribers/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/email-subscribers/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/email-subscribers/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Asmi Patel](https://wordpress.org/support/users/asmipatel/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/track-opens-doesnt-work/#post-14879059)
 * Status: resolved