Title: Tracking error Last modified: November 10, 2022 --- # Tracking error * Resolved [Ronald Heijnes](https://wordpress.org/support/users/dolomite/) * (@dolomite) * [3 years, 6 months ago](https://wordpress.org/support/topic/tracking-error-2/) * Hi, I get errors and I am not sure what it means: * “[10-Nov-2022 18:52:48 UTC] PHP Fatal error: Uncaught Error: Failed opening required‘/ home/g6gef0o/public_html/wp-content/plugins/burst-statistics//helpers/php-user- agent/UserAgentParser.php’ (include_path=’.:/opt/alt/php81/usr/share/pear:/opt/ alt/php81/usr/share/php:/usr/share/pear:/usr/share/php’) in /home/worldof8/public_html/ burst-statistics-endpoint.php:7” * “[10-Nov-2022 18:52:48 UTC] PHP Warning: require_once(/home/g6gef0o/public_html/ wp-content/plugins/burst-statistics//helpers/php-user-agent/UserAgentParser.php): Failed to open stream: No such file or directory in /home/worldof8/public_html/ burst-statistics-endpoint.php on line 7” * I do see a double slash before “helpers”. Can that be the problem and can I solve it myself? Link to the website: [https://www.worldofwp.com](https://www.worldofwp.com) - This topic was modified 3 years, 6 months ago by [Ronald Heijnes](https://wordpress.org/support/users/dolomite/). Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Author [Hessel de Jong](https://wordpress.org/support/users/hesseldejong/) * (@hesseldejong) * [3 years, 6 months ago](https://wordpress.org/support/topic/tracking-error-2/#post-16188665) * Hi [@dolomite](https://wordpress.org/support/users/dolomite/), * It looks like the endpoint does not work properly. Fortunately Burst falls back on the REST API, if the endpoint does not work. So I hope the statistics are still being tracked. * As for the solving the error, you could try and change it. The file is located in the public_html and is named burst-statistics-endpoint.php. The tracking. php file could possibly also have a double slash, so you should change that as well. * Hope this helps. If not don’t hesitate to reach out, we’re happy to help. * Kind regards, Hessel * Thread Starter [Ronald Heijnes](https://wordpress.org/support/users/dolomite/) * (@dolomite) * [3 years, 6 months ago](https://wordpress.org/support/topic/tracking-error-2/#post-16189989) * Hi Hessel, The statistics were still tracked. Looks like the problem is solved by changing the double slashes. Something to add in the next update? Thanks! Ronald * Thread Starter [Ronald Heijnes](https://wordpress.org/support/users/dolomite/) * (@dolomite) * [3 years, 6 months ago](https://wordpress.org/support/topic/tracking-error-2/#post-16189998) * I do however still get the Critical error on [https://www.worldofwp.com/burst-statistics-endpoint.php](https://www.worldofwp.com/burst-statistics-endpoint.php) * Thread Starter [Ronald Heijnes](https://wordpress.org/support/users/dolomite/) * (@dolomite) * [3 years, 6 months ago](https://wordpress.org/support/topic/tracking-error-2/#post-16190449) * This is the error when I debug: “Fatal error: Uncaught Error: Failed opening required ‘/home/g6gef0o/public_html/wp-content/plugins/burst-statistics/helpers/ php-user-agent/UserAgentParser.php’ (include_path=’.:/opt/alt/php81/usr/share/ pear:/opt/alt/php81/usr/share/php:/usr/share/pear:/usr/share/php’) in /home/worldof8/ public_html/burst-statistics-endpoint.php:7 Stack trace: #0 {main} thrown in / home/worldof8/public_html/burst-statistics-endpoint.php on line 7” * Plugin Author [Hessel de Jong](https://wordpress.org/support/users/hesseldejong/) * (@hesseldejong) * [3 years, 6 months ago](https://wordpress.org/support/topic/tracking-error-2/#post-16193163) * Hi Ronald, * We will definitely fix the double slashes problem for the next update. * As for the error, can you check if the file actually exists? * If the file is there could you tell us what the file permissions are? * Kind regards, Hessel * Thread Starter [Ronald Heijnes](https://wordpress.org/support/users/dolomite/) * (@dolomite) * [3 years, 6 months ago](https://wordpress.org/support/topic/tracking-error-2/#post-16194069) * Hi Hessel, The file exists. Rights are set to 0755. Regards, Ronald * Plugin Author [Hessel de Jong](https://wordpress.org/support/users/hesseldejong/) * (@hesseldejong) * [3 years, 6 months ago](https://wordpress.org/support/topic/tracking-error-2/#post-16197329) * Hi Ronald, * Thanks for the information. I worked on a fix, that should solve your issue. * Could you download and install this version from our Github: [https://github.com/Really-Simple-Plugins/burst/tree/1.2.31-beacon-url-fix](https://github.com/Really-Simple-Plugins/burst/tree/1.2.31-beacon-url-fix) * Before installing please delete the ‘burst-statistics-endpoint.php’ file from the root. * Let me know if this solves your issue. * Kind regards, Hessel * Thread Starter [Ronald Heijnes](https://wordpress.org/support/users/dolomite/) * (@dolomite) * [3 years, 6 months ago](https://wordpress.org/support/topic/tracking-error-2/#post-16197737) * Hi Hessel, * This solves the issue, no errors anymore in debug mode or in the error.log! * Thanks! * Ronald * Plugin Author [Hessel de Jong](https://wordpress.org/support/users/hesseldejong/) * (@hesseldejong) * [3 years, 6 months ago](https://wordpress.org/support/topic/tracking-error-2/#post-16198153) * Awesome [@dolomite](https://wordpress.org/support/users/dolomite/)! Thanks for letting us know. This will be updated in the next release. * Kind regards, Hessel Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Tracking error’ is closed to new replies. * ![](https://ps.w.org/burst-statistics/assets/icon-256x256.png?rev=2672964) * [Burst Statistics - Privacy-Friendly WordPress Analytics (Google Analytics Alternative)](https://wordpress.org/plugins/burst-statistics/) * [Frequently Asked Questions](https://wordpress.org/plugins/burst-statistics/#faq) * [Support Threads](https://wordpress.org/support/plugin/burst-statistics/) * [Active Topics](https://wordpress.org/support/plugin/burst-statistics/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/burst-statistics/unresolved/) * [Reviews](https://wordpress.org/support/plugin/burst-statistics/reviews/) * 9 replies * 2 participants * Last reply from: [Hessel de Jong](https://wordpress.org/support/users/hesseldejong/) * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/tracking-error-2/#post-16198153) * Status: resolved