Title: Tracking issue
Last modified: June 30, 2025

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# Tracking issue

 *  Resolved [Gaurav Rana](https://wordpress.org/support/users/gaurav6999/)
 * (@gaurav6999)
 * [11 months, 2 weeks ago](https://wordpress.org/support/topic/tracking-issue-3/)
 * do it really required to use custom event tool to create purchase and add to 
   cart events, or just using this plugin (facebook for woocommerce) can track everything
   like purchase, add to cart.
   if anyone use this plugin required to add custom 
   event from event tool manger (like purchase, cart) or not.tell me i am totally
   confused….

Viewing 15 replies - 1 through 15 (of 15 total)

 *  Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/)
 * (@marijastuntcoders)
 * [11 months, 2 weeks ago](https://wordpress.org/support/topic/tracking-issue-3/#post-18534273)
 * Hi [@gaurav6999](https://wordpress.org/support/users/gaurav6999/) – thanks for
   reaching out!
 * There is no additional setup required in order to track the events, you just 
   need to install the plugin and connect it to your page. The events that will 
   be tracked by default are Page, product & category view, add to cart, initiate
   checkout and purchase.
 * You can also add custom events from your Events Manager.
 * Please let us know if there is anything else we can help you with.
 * Kind regards,
   Marija
 *  Thread Starter [Gaurav Rana](https://wordpress.org/support/users/gaurav6999/)
 * (@gaurav6999)
 * [11 months, 2 weeks ago](https://wordpress.org/support/topic/tracking-issue-3/#post-18534289)
 * when i use meta pixel helper – after removing the custom events ( purchase and
   add to cart)
   there is just page view event fired on cart page and thank you page(
   no purchase and add to cart event fired)
 *  Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/)
 * (@marijastuntcoders)
 * [11 months, 2 weeks ago](https://wordpress.org/support/topic/tracking-issue-3/#post-18534471)
 * Hi [@gaurav6999](https://wordpress.org/support/users/gaurav6999/)
 * Can you share your [system status report](https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/)
   using [PasteBin](https://pastebin.com/), to help us investigate the issue?
 * Kind regards,
   Marija
 *  Thread Starter [Gaurav Rana](https://wordpress.org/support/users/gaurav6999/)
 * (@gaurav6999)
 * [11 months, 2 weeks ago](https://wordpress.org/support/topic/tracking-issue-3/#post-18534826)
 * [@marijastuntcoders](https://wordpress.org/support/users/marijastuntcoders/) 
   System status report – [https://pastebin.com/uPND4c5p](https://pastebin.com/uPND4c5p)
 *  Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/)
 * (@marijastuntcoders)
 * [11 months, 2 weeks ago](https://wordpress.org/support/topic/tracking-issue-3/#post-18535676)
 * Thanks for sharing the report [@gaurav6999](https://wordpress.org/support/users/gaurav6999/).
 * We noticed that there are some additional Pixel integrations on your site (via
   the Google tag manager and PixelYourSite). Please remove them completely, temporarily
   disable the 10Web Booster plugin, clear your cache and try reinstalling and reconnecting
   the Facebook for WooCommerce plugin.
 * Kind regards,
   Marija
 *  Thread Starter [Gaurav Rana](https://wordpress.org/support/users/gaurav6999/)
 * (@gaurav6999)
 * [11 months, 2 weeks ago](https://wordpress.org/support/topic/tracking-issue-3/#post-18536221)
 * Google tag manger i use for google ads not for facebook ads, also in today morning
   i download this plugin PixelYourSite, because your plugin facebook for woocomerce
   giving error on my ads manger that not getting enough data of purchase or mulitple
   results, also when i use this PixelYourSite for sending event, i use meta pixel
   helper to check if that work or not, all event fired correctly, but when i got
   orders on my website there is no result in ads manger, again i delete this plugin(
   PixelYourSite) and install your other plugin pixel for woocomerce, now there 
   no other plugin that track your event still i got error on meta pixel helper 
   that cart event fired 3 times, how is it posible, even though i am not using 
   any other plugin for tracking, this is humble request please fix your plugins
   they are wasting our money, or dont know if your ads manger has bug to not show
   accurate result as PixelYourSite show in meta pixel helper that every event track
   accurate.
   please look into this, as on my ads manger i got pixel issue –
 * Multiple Purchase events sent in a single session
 * Your pixel is reporting multiple Purchase events from a single user session. 
   This may cause over-reporting of conversions, as your ad set is optimising for
   Purchase events.
 *  Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/)
 * (@marijastuntcoders)
 * [11 months, 2 weeks ago](https://wordpress.org/support/topic/tracking-issue-3/#post-18536293)
 * Hi [@gaurav6999](https://wordpress.org/support/users/gaurav6999/) , thanks for
   following up!
 * Even though you removed the integration, there could still be some cached data
   behind the scenes, which is why I recommended temporarily disabling the cache
   plugin and clearing cache as well.
 * The plugin also handles deduplication, but it can take up to 48 hours for all
   event data to sync fully. Please make sure all of the old data is cleared, and
   check the event data again later.
 * Kind regards,
   Marija
 *  Thread Starter [Gaurav Rana](https://wordpress.org/support/users/gaurav6999/)
 * (@gaurav6999)
 * [11 months, 2 weeks ago](https://wordpress.org/support/topic/tracking-issue-3/#post-18537185)
 * with facebook for woocomerce plugin, now event is firing but no data in ads manger,
   i got orders as well but no data in adsmanger.
 *  Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/)
 * (@marijastuntcoders)
 * [11 months, 2 weeks ago](https://wordpress.org/support/topic/tracking-issue-3/#post-18537779)
 * Hi [@gaurav6999](https://wordpress.org/support/users/gaurav6999/) ,
 *  Please complete the following:
    - Disable all other Pixel integrations and plugins
    - Temporarily disable all cache plugins and clear the cache
    - Delete the connection from the plugin’s page
    - Delete the plugin
    - Remove the Facebook for WooCommerce integration from your [Business Tools](https://www.facebook.com/settings/?tab=business_tools)
    - Reinstall and reconnect the plugin
    - Re-test events using the Chrome [Pixel Helper Google Chrome extension](https://chromewebstore.google.com/detail/meta-pixel-helper/fdgfkebogiimcoedlicjlajpkdmockpc)
      and [Test Events tool](https://www.facebook.com/business/help/2040882565969969?id=1205376682832142)
 * Kind regards,
   Marija
 *  Thread Starter [Gaurav Rana](https://wordpress.org/support/users/gaurav6999/)
 * (@gaurav6999)
 * [11 months, 2 weeks ago](https://wordpress.org/support/topic/tracking-issue-3/#post-18538919)
 * I will explain you everything in this – 
   i use third party checkout that track–
   initated checkout, add payment info, purchase. (with access token) checkout do
   his job good.i use facebook for woocomerce to track other event like – page view,
   view catagory, add to cartso when i use your plugin it fired two times on add
   to cart – i contact your ads support, they tell it third party checkout that 
   cause issue,i tell them i am removing the plugin then see what happen – no event
   fired on cart page – when i enable the plugin pixel fired 2 times on cart page.
   so he understand and left the just with this single msg (even though he is (Thanks
   for contacting us. This is Lyka, your Meta Product Support Analyst and I’ll be
   helping you today)- After triaging the issue, we need to loop in another team
   for further investigations. This ensures your issue is investigated by the most
   appropriate team.please help me….. dont tell clear cache i know these things 
   i am also a dev and working on this issue facebook tracking from last 1 year.
 *  Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/)
 * (@marijastuntcoders)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/tracking-issue-3/#post-18540921)
 * Hi [@gaurav6999](https://wordpress.org/support/users/gaurav6999/) ,
 * Using additional integrations, or changing the checkout flow from WooCommerce
   defaults will cause issues in event firing and tracking, as we can’t anticipate
   every use case, and site setup.
 * Oftentimes, even after removing old integration, the cache will hold on to some
   data that will prevent the event tracking from working properly, so it’s important
   to keep this in mind.
 * If the events are still not firing after removing all customizations, and clearing
   the cache, the issue may be with your theme.
 * Can you temporarily switch to a default theme (such as Storefront or Twenty Twenty-
   Five), and try reinstalling, reconnecting and re-testing the events?
 * Kind regards,
   Marija
 *  Thread Starter [Gaurav Rana](https://wordpress.org/support/users/gaurav6999/)
 * (@gaurav6999)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/tracking-issue-3/#post-18541143)
 * i show everything to your team with screenshare, and they just close the case
   without reverting me.
 *  Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/)
 * (@marijastuntcoders)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/tracking-issue-3/#post-18544336)
 * Hi [@gaurav6999](https://wordpress.org/support/users/gaurav6999/) ,
 * If the Meta direct support noted no issues with your account, and the events 
   are still not firing after removing all customizations, and clearing the cache–
   the issue may be with your theme.
 * Can you temporarily switch to a default theme (such as Storefront or Twenty Twenty-
   Five), and try reinstalling, reconnecting and re-testing the events?
 * Kind regards,
   Marija
 *  Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/)
 * (@marijastuntcoders)
 * [11 months ago](https://wordpress.org/support/topic/tracking-issue-3/#post-18549361)
 * Hi [@gaurav6999](https://wordpress.org/support/users/gaurav6999/) –  just wanted
   to follow up and check if you are still experiencing this issue?
 * If so, please try temporarily changing your theme to a default theme (such as
   Storefront or Twenty Twenty-Five), and reinstall, reconnect and re-test the events
   afterwards. Please make sure to temporarily disable all cache plugins and clear
   the cache beforehand.
 * Kind regards,
   Marija
 *  Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/)
 * (@marijastuntcoders)
 * [11 months ago](https://wordpress.org/support/topic/tracking-issue-3/#post-18553776)
 * Hi [@gaurav6999](https://wordpress.org/support/users/gaurav6999/) ,
 * Since we haven’t heard back from you in a while we will be marking this issue
   as resolved. Please feel free to reach out again, if you need any further assistance
   with the plugin.
 * Kind regards,
   Marija

Viewing 15 replies - 1 through 15 (of 15 total)

The topic ‘Tracking issue’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
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 * 15 replies
 * 2 participants
 * Last reply from: [Marija](https://wordpress.org/support/users/marijastuntcoders/)
 * Last activity: [11 months ago](https://wordpress.org/support/topic/tracking-issue-3/#post-18553776)
 * Status: resolved