Tracking Not Working

  • Resolved segmentcm

    (@segmentcm)


    6 years, 7 months ago

    Hi,

    I installed your plugin a few days ago and it teacked my first test order. But now it will not track any more orders.

    So the first order was tracked on Oct 22 but no other orders since. I can still see the 1 order from the 22nd but thats it.

    I have all of the boxes checked, such as Enhanced Ecommerce.

    Any help would be appreciated.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael K

    (@mikkamp)

    Automattic Happiness Engineer

    6 years, 7 months ago

    Hi there,

    Would you be able to confirm if you are seeing any tracking data show up in your Google Analytics such as when a product is added to the cart or when the checkout page is viewed. I had a look at your WooCommerce pages, and I do see the data being sent over to Google at the various stages. Although I haven’t completed a full checkout.

    Any administrator user is excluded from tracking. So can you make sure you are testing while being logged out (or optionally a customer account). Generally the tracking for the purchase will be done as soon as the user visits the checkout thank you page.

    I’d suggest to test with the Chrome Extension Tag Assistant to make sure tracking is being sent at each stage of the checkout, you can find this here: https://get.google.com/tagassistant/

    Thread Starter segmentcm

    (@segmentcm)

    6 years, 7 months ago

    I think that’s it. I keep running tests as admin. Totally makes sense. I’ll give it a shot as a regular user and see what happens.

    Thanks for taking the time to respond 🙂

    If I have any further trouble I’ll let you know.

    Zach W

    (@dynamiczach)

    Automattic Happiness Engineer

    6 years, 7 months ago

    Okay, thanks for letting us know!

    Since it seems like testing with an Admin account was the issue, I’m going to mark this as resolved – if you have any further questions, you can still reply here or start a new thread. 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

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