Title: Tracking & Performance Issues
Last modified: July 10, 2025

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# Tracking & Performance Issues

 *  [ashburnuum](https://wordpress.org/support/users/ashburnuum/)
 * (@ashburnuum)
 * [10 months, 3 weeks ago](https://wordpress.org/support/topic/tracking-performance-issues/)
 * Dear EasyParcel Support Team,
 * I hope you’re doing well. I’m currently using your WooCommerce plugin and would
   like to report a few issues I’ve encountered. Overall, the **auto-fulfillment
   feature works great** (thank you for that), but there are several technical concerns:
 * **Issues I’m facing:**
    1. **Tracking Not Updating Properly**
    2.  - The **tracking details do not appear or update on the Thank You page** after
          checkout — even after the order is marked as fulfilled or tracking details
          are updated.
        - The **Completed Order email** also does not show the tracking information.
    3. **Performance: Slow Add to Cart**
    4.  - When the plugin is active, the **Add to Cart button becomes significantly
          slower** to respond, affecting user experience and conversion rate.
    5. **Plugin Only Works in Legacy Mode**
    6.  - I had to enable **Legacy Mode** in the plugin settings to get it working 
          with auto-fulfillment. Otherwise, it doesn’t function properly.
 * **Site & Environment Info:**
    - **Theme:** Shoptimizer
    - **WooCommerce Version:** 9.9.5
    - **WordPress Version:** 6.8.1
    - **PHP Version:** 8.1.31

Viewing 1 replies (of 1 total)

 *  [mittapab6335](https://wordpress.org/support/users/mittapab6335/)
 * (@mittapab6335)
 * [7 months, 2 weeks ago](https://wordpress.org/support/topic/tracking-performance-issues/#post-18687182)
 * **Subject:** Performance Issue — Website Becomes Extremely Slow When Plugin is
   Active
 * Dear EasyParcel Support Team,
 * I would like to report a serious performance issue related to your WooCommerce
   plugin.
 * When the plugin is active, the **entire website becomes extremely slow**, including
   the homepage, product pages, and checkout. However, once the plugin is deactivated,
   the site immediately returns to normal speed with a **significantly improved 
   performance score**.
 * Since this plugin is essential for my workflow, I truly need to keep it active.
   
   Could your team please investigate and resolve this performance issue?
 * I would really appreciate your support and any update regarding this matter.
 * Kind regards,
   Beam Shop(WooCommerce User)

Viewing 1 replies (of 1 total)

The topic ‘Tracking & Performance Issues’ is closed to new replies.

 * ![](https://ps.w.org/easyparcel-shipping/assets/icon-256x256.png?rev=3212011)
 * [EasyParcel Shipping– All-in-one Shipping Solution, Real-Time Shipping Rates](https://wordpress.org/plugins/easyparcel-shipping/)
 * [Support Threads](https://wordpress.org/support/plugin/easyparcel-shipping/)
 * [Active Topics](https://wordpress.org/support/plugin/easyparcel-shipping/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/easyparcel-shipping/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/easyparcel-shipping/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [mittapab6335](https://wordpress.org/support/users/mittapab6335/)
 * Last activity: [7 months, 2 weeks ago](https://wordpress.org/support/topic/tracking-performance-issues/#post-18687182)
 * Status: not resolved