Title: tracking plugin issue
Last modified: April 19, 2025

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# tracking plugin issue

 *  Resolved [icecream113](https://wordpress.org/support/users/icecream113/)
 * (@icecream113)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/tracking-plugin-issue/)
 * so since the 15/4/25, the plugin has been causing some issues.
 * when I scan the barcode for tracking and select the courier, the page reloads,
   but the tracking is not being shown. im assuming that the confirmatiion email
   with the tracking number is also not being sent to the customer?
 * please can someone help me.
 * thank you

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [gaurav1092](https://wordpress.org/support/users/gaurav1092/)
 * (@gaurav1092)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/tracking-plugin-issue/#post-18426342)
 * Hi [@icecream113](https://wordpress.org/support/users/icecream113/),
 * Thanks for reaching out.
 * We haven’t made any recent changes in the plugin version released on April 15th
   that affect how tracking is added. This issue might be caused by a conflict with
   another plugin.
 * To troubleshoot, please try deactivating all other plugins except **AST** and**
   WooCommerce**, then test the tracking functionality again. If the issue is resolved,
   reactivate your plugins one by one to identify the conflict.
 * Let us know what you find — we’re here to help!
 * Best Regards,
   Gaurav
 *  Thread Starter [icecream113](https://wordpress.org/support/users/icecream113/)
 * (@icecream113)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/tracking-plugin-issue/#post-18445623)
 * I have already done the above, I have also asked for a developer to have a look
   at my site, and am told it’s a plugin issue.
 * how can I resolve this?
 * in order to add the tracking number, I need to scroll to the bottom, for to ‘
   add notes’, scan the tracking here, and then copy and paste to the ‘shipment 
   tracking’ section.
 * previously, we would scan the bar code here, and customer would be sent their
   tracking number email.
 *  Plugin Author [gaurav1092](https://wordpress.org/support/users/gaurav1092/)
 * (@gaurav1092)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/tracking-plugin-issue/#post-18446194)
 * Hi [@icecream113](https://wordpress.org/support/users/icecream113/),
 * In the latest version of the plugin, we removed the “add tracking on order update”
   feature, which might be why you’re seeing this change in behavior. We’re planning
   to reintroduce this functionality in the next plugin update.
 * In the meantime, please continue using the “Shipment Tracking” section to add
   tracking numbers manually. Let us know if you’d like us to notify you once the
   update is released.
 * Best Regards,
   Gaurav
 *  Thread Starter [icecream113](https://wordpress.org/support/users/icecream113/)
 * (@icecream113)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/tracking-plugin-issue/#post-18447153)
 * was there a reason this was removed, adding this manually wastes more time than
   scanning.
 * when can we expect an update please? hopefully soon?
 *  Plugin Author [gaurav1092](https://wordpress.org/support/users/gaurav1092/)
 * (@gaurav1092)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/tracking-plugin-issue/#post-18449743)
 * Hi [@icecream113](https://wordpress.org/support/users/icecream113/),
 * No, there wasn’t any specific reason behind removing this functionality.
 * We’re already working on it and plan to release an updated version with this 
   feature restored by the end of this week.
 * Best Regards,
   Gaurav
 *  Thread Starter [icecream113](https://wordpress.org/support/users/icecream113/)
 * (@icecream113)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/tracking-plugin-issue/#post-18453280)
 * thats great news. 
   please do let me know when this happens, will make work so
   much easier 🙂
 * thank you

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘tracking plugin issue’ is closed to new replies.

 * ![](https://ps.w.org/woo-advanced-shipment-tracking/assets/icon-256x256.png?rev
   =2166296)
 * [Advanced Shipment Tracking for WooCommerce](https://wordpress.org/plugins/woo-advanced-shipment-tracking/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-advanced-shipment-tracking/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [icecream113](https://wordpress.org/support/users/icecream113/)
 * Last activity: [1 year, 1 month ago](https://wordpress.org/support/topic/tracking-plugin-issue/#post-18453280)
 * Status: resolved