Title: Transaction with Apple Pay not showing in Payments
Last modified: January 23, 2026

---

# Transaction with Apple Pay not showing in Payments

 *  Resolved [wpman](https://wordpress.org/support/users/photoman6300/)
 * (@photoman6300)
 * [2 months, 2 weeks ago](https://wordpress.org/support/topic/transaction-with-apple-pay-not-showing-in-payments/)
 * Hi,
   When a client pays by Apple Pay on the website, the order is created and 
   showing as “processing”, but the payment doesn’t arrive in the Payment section.
   So this is like if the transaction was failing, but is showing as “processing”.
   Otherwise, when payment are done by credit card, everything is ok !FYI, everything
   is up to date on the website.Anyone has faced this issue ? Any help appreciated,
   thanks !

Viewing 10 replies - 1 through 10 (of 10 total)

 *  Plugin Support [Frank Remmy (woo-hc)](https://wordpress.org/support/users/frankremmy/)
 * (@frankremmy)
 * [2 months, 2 weeks ago](https://wordpress.org/support/topic/transaction-with-apple-pay-not-showing-in-payments/#post-18796506)
 * Hi [@photoman6300](https://wordpress.org/support/users/photoman6300/),
 * I understand you’re experiencing an issue where Apple Pay orders show as “processing”
   but the payments aren’t appearing in your WooPayments dashboard, while credit
   card payments work fine.
 * I tested on my side and it works fine: [https://share.zight.com/qGuL8pKD](https://share.zight.com/qGuL8pKD).
   This sounds like there might be a disconnect between the order creation and payment
   processing for Apple Pay specifically.
 * A few questions to help troubleshoot this:
    1. Are you seeing any error messages in your WooCommerce logs when Apple Pay transactions
       occur?
    2. Do these Apple Pay orders eventually change status (like to “failed” or “cancelled”)
       or do they remain stuck in “processing”?
    3. Are customers receiving order confirmation emails for these Apple Pay transactions?
 * You can check your WooCommerce logs by going to WooCommerce → Status → Logs and
   looking for WooPayments-related entries around the time of these Apple Pay transactions.
   This will help identify what’s happening during the payment process.
 * I hope that helps. Let us know if you need anything else.
 *  Thread Starter [wpman](https://wordpress.org/support/users/photoman6300/)
 * (@photoman6300)
 * [2 months, 2 weeks ago](https://wordpress.org/support/topic/transaction-with-apple-pay-not-showing-in-payments/#post-18796563)
 * Hi Frank, and thanks for your answer.
   – No, I don’t find any error in the Woocommerce
   logs relative to this transaction.– Order stays as “Processing”.– Looking at 
   the Email Log, I see that the client received an order confirmation.– In the 
   order, the notes show no transaction, so it really looks like Woocomerce crteated
   the order even though the payment failed. That would explain why there is nothing
   in the Payment tab, relative to this sale.Any other idea on how to solve that
   situation ?
 *  Plugin Support [Frank Remmy (woo-hc)](https://wordpress.org/support/users/frankremmy/)
 * (@frankremmy)
 * [2 months, 2 weeks ago](https://wordpress.org/support/topic/transaction-with-apple-pay-not-showing-in-payments/#post-18796667)
 * Hi [@photoman6300](https://wordpress.org/support/users/photoman6300/),
 * Thanks for the detailed follow-up! This is quite unusual. The fact that the order
   stays in “processing” status and customers receive confirmation emails, but there’s
   no transaction record in the order notes or Payments section, suggests the payment
   isn’t actually completing despite the order being created.
 * Since you mentioned everything works fine with credit cards, this points to an
   Apple Pay-specific issue. Let me help you gather the right diagnostic information:
    1. Go to Payments → Settings → Advanced settings and enable “Log error messages”
       if it isn’t already enabled.
    2. Test an Apple Pay transaction and immediately check for `woopayments` entry 
       in the logs. If there isn’t, please share a screenshot. This is how mine looks
       like: [https://share.zight.com/4gupvmn0](https://share.zight.com/4gupvmn0).
    3. Test for conflicts by deactivating other plugins except WooCommerce and WooPayments
       and make a test purchase. Do the same by switching to a default WordPress theme
       link Storefront.
 * If that doesn’t help, you could share your system status report so we can review
   the full environment details. You can find this under WooCommerce, Status, then
   copy the report and share it via [https://pastebin.com](https://pastebin.com/),
   [https://quickforget.com](https://quickforget.com/), or [https://gist.github.com](https://gist.github.com/).
 * I hope that helps. Let us know if you need anything else.
 *  Thread Starter [wpman](https://wordpress.org/support/users/photoman6300/)
 * (@photoman6300)
 * [2 months, 2 weeks ago](https://wordpress.org/support/topic/transaction-with-apple-pay-not-showing-in-payments/#post-18797142)
 * Thanks Frank,
   I’ll make those test and I’ll let you know …
 *  Plugin Support [LovingBro (woo-hc)](https://wordpress.org/support/users/lovingbro/)
 * (@lovingbro)
 * [2 months, 2 weeks ago](https://wordpress.org/support/topic/transaction-with-apple-pay-not-showing-in-payments/#post-18797268)
 * Hi [@photoman6300](https://wordpress.org/support/users/photoman6300/),
 * Sure, thanks for the update, feel free to share the results once the tests are
   done and we will be happy to review them with you and take it from there.
 *  Plugin Support [thelmachido a11n](https://wordpress.org/support/users/thelmachido/)
 * (@thelmachido)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/transaction-with-apple-pay-not-showing-in-payments/#post-18805651)
 * It’s been a while since we heard back from you for this reason we are closing
   this thread. 
 * If WooPayments has been useful for your store and you appreciate the support 
   you’ve received, we’d truly appreciate it if you could leave us a quick review
   here: 
 * [https://wordpress.org/support/plugin/woocommerce-payments/reviews/](https://wordpress.org/support/plugin/woocommerce-payments/reviews/)
 * Feel free to open a new forum topic if you run into any other problem. 
    -  This reply was modified 2 months, 1 week ago by [thelmachido a11n](https://wordpress.org/support/users/thelmachido/).
 *  Thread Starter [wpman](https://wordpress.org/support/users/photoman6300/)
 * (@photoman6300)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/transaction-with-apple-pay-not-showing-in-payments/#post-18808288)
 * Hi,
   I finally got the time to test and I found what was preventing the transaction
   to complete with Apple Pay.We use the “[FraudLabs Pro for WooCommerce](https://wordpress.org/plugins/fraudlabs-pro-for-woocommerce/)“,
   and as soon as I disabled it, everything was working fine !So it seems that there
   is an incompatibility with those 2, because for the previous transaction (those
   not working), FraudLabs plugin was giving a green light, but was preventing the
   transaction to complete.Thanks for your help !
 *  Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * (@shahzeenfarooq)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/transaction-with-apple-pay-not-showing-in-payments/#post-18808429)
 * Hi there!
   Thank you for the update. I’m glad to hear you were able to pinpoint
   the cause. At this point, I’d recommend reaching out to the FraudLabs Pro plugin
   support team and sharing these details with them, as they’ll be best placed to
   investigate and address the behavior on their side.
 * Feel free to let us know if there’s anything else we can help with!
 *  Thread Starter [wpman](https://wordpress.org/support/users/photoman6300/)
 * (@photoman6300)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/transaction-with-apple-pay-not-showing-in-payments/#post-18808441)
 * Yes, I already did ! 😉
 * Thanks …
 *  Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * (@shahzeenfarooq)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/transaction-with-apple-pay-not-showing-in-payments/#post-18808477)
 * Hi there!
 * That’s great to hear Thanks for confirming!
 * Please feel free to reach out to us if you face any issues in the future by creating
   a new ticket. We’ll be happy to help.

Viewing 10 replies - 1 through 10 (of 10 total)

You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftransaction-with-apple-pay-not-showing-in-payments%2F%3Foutput_format%3Dmd&locale=en_US)
to reply to this topic.

 * ![](https://ps.w.org/woocommerce-payments/assets/icon-256x256.png?rev=3234740)
 * [WooPayments: Integrated WooCommerce Payments](https://wordpress.org/plugins/woocommerce-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-payments/reviews/)

## Tags

 * [apple pay](https://wordpress.org/support/topic-tag/apple-pay/)

 * 10 replies
 * 5 participants
 * Last reply from: [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * Last activity: [2 months, 1 week ago](https://wordpress.org/support/topic/transaction-with-apple-pay-not-showing-in-payments/#post-18808477)
 * Status: resolved