Title: Transcript emails sending from wordpress@domain.com
Last modified: April 17, 2019

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# Transcript emails sending from wordpress@domain.com

 *  Resolved [sabian66](https://wordpress.org/support/users/sabian66/)
 * (@sabian66)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/transcript-emails-sending-from-wordpressdomain-com/)
 * Hi,
 * My transcript emails are sending with the name as “WordPress” and with the email
   address formatted as “wordpress@domain.com”.
 * Is it possible to add a “From” section to the “Chat Transcript Settings” area
   on the plugin’s General Settings tab that configures the “From” header in the
   email? I know when WP doesn’t detect a “From” setting it automatically adds “
   wordpress” as the sender name and appends it to the front of the from email address.
   It would make sense that we should be able to configure that from within the 
   plugin settings.
 * I found a closed thread here on the same topic that was unresolved. Any plans
   for a solution on this?
 * Thank you for your help.

Viewing 1 replies (of 1 total)

 *  [DylanAuty](https://wordpress.org/support/users/dylanauty/)
 * (@dylanauty)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/transcript-emails-sending-from-wordpressdomain-com/#post-11441620)
 * Hi there,
 * Thank you for getting in touch, we do appreciate your time on this one.
 * Unfortunately, this is not currently supported without making core changes to
   the plugin, which is not advised.
 * We will definitely consider adding support for this in a future release.
 * My apologies for the inconvenience caused.

Viewing 1 replies (of 1 total)

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## Tags

 * [email](https://wordpress.org/support/topic-tag/email/)
 * [from](https://wordpress.org/support/topic-tag/from/)
 * [settings](https://wordpress.org/support/topic-tag/settings/)

 * 1 reply
 * 2 participants
 * Last reply from: [DylanAuty](https://wordpress.org/support/users/dylanauty/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/transcript-emails-sending-from-wordpressdomain-com/#post-11441620)
 * Status: resolved