Translation problem with TranslatePress and Ally

  • Resolved freischuetz

    (@freischuetz)


    9 months, 1 week ago

    Hello dear support team,

    I use Ally on my website and am generally very satisfied – thank you very much for the helpful tool!

    However, I am currently experiencing two problems:

    TranslatePress: I use TranslatePress to translate my site, but unfortunately the contents of Ally cannot be translated with it or are not displayed in the translated versions.

    Wave Report: When testing accessibility with the Wave Report, a tab index error is displayed which appears to be related to Ally.

    Are there any known solutions or workarounds for these two issues? I look forward to your feedback and support.

    Kind Regards!

    • This topic was modified 9 months, 1 week ago by freischuetz.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Nema from Elementor

    (@masancvarak)

    8 months, 3 weeks ago

    Hi!

    We are currently aware of a known issue and are actively working to resolve it as quickly as possible.

    Users can still translate the website using their browser. However, when the language is changed via the switcher/WPML button, the plugin loses its connection, resulting in the widget ceasing to function in other languages.

    At this moment, I do not have an estimated time for the fix, but please rest assured that we are prioritizing this issue.

    I sincerely apologize for any inconvenience this may cause.

    boncardo

    (@boncardo)

    6 months, 3 weeks ago

    I also noticed a problem using Ally with TranslatePress.
    The Ally widget only appears on the main language and there is no way to show it with any other language.
    I did some testing and it’s due to the Elementor account check: the plugin seems to work only with the base url.

    megansageek

    (@megansageek)

    6 months, 2 weeks ago

    Same issue – Ally doesn’t work/show on alternate translated pages. Really a miss here to not have it work with the Translate Plugin on alternate pages.

Viewing 3 replies - 1 through 3 (of 3 total)

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