Title: transparency
Last modified: November 5, 2021

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# transparency

 *  [valedim](https://wordpress.org/support/users/valedim/)
 * (@valedim)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/transparency-19/)
 * Hi,
    are there specs for preparing watermarks with transparency?
 * I uploaded a png with transparency but somehow while the background is transparent,
   the actual graphic is not, while in the original png it is.
    The final result
   is a white graphic not transparent at all.
 * [See a detail](http://info@synpress44.com)
 * Is there a way to fix this?
    Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Support [annaszalkiewicz](https://wordpress.org/support/users/annaszalkiewicz/)
 * (@annaszalkiewicz)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/transparency-19/#post-15041453)
 * Hello,
 * Whenever there is a problem with transparency, make sure the PNG file is 16-bits.
 * Please let me know if is and the problem still persists.
 *  Thread Starter [valedim](https://wordpress.org/support/users/valedim/)
 * (@valedim)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/transparency-19/#post-15041601)
 * Hi I tried with the 16-bits PNG file and unfortunately the problem persists.
 *  [hashtagamazing](https://wordpress.org/support/users/hashtagamazing/)
 * (@hashtagamazing)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/transparency-19/#post-15050022)
 * The 16bit PNG Fixed my problem.
 * I used a 8bit png for watermark (because of smaller file size), suddenly the 
   plugin stopped working.
    Reading this thread, i created a new png and saved it
   as a normal 16 bit and configured the plugin to use the new 16 bit png.
 * everything is working normal and fine now.
 *  Thread Starter [valedim](https://wordpress.org/support/users/valedim/)
 * (@valedim)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/transparency-19/#post-15055681)
 * In the end I had to disable and delete it.
    The transparency did not work for
   me with any kind of png. The restore feature did not work as expected and it 
   was necessary a manual restore.
 *  Plugin Support [annaszalkiewicz](https://wordpress.org/support/users/annaszalkiewicz/)
 * (@annaszalkiewicz)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/transparency-19/#post-15056276)
 * Hi [@valedim](https://wordpress.org/support/users/valedim/),
 * I’m sorry you had to delete the plugin. We were trying to find out what can be
   the problem, but it’s hard to do without a concrete example. If you still seek
   our help, please send your watermark file and give an example on the website (
   link to the watermarked picture). It would help us replicate the problem.
 * As for the restoration problem, can you specify what went wrong? Did you have
   any error messages?
 *  Thread Starter [valedim](https://wordpress.org/support/users/valedim/)
 * (@valedim)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/transparency-19/#post-15068549)
 * Hi,
    I got no error messages, apparently the restore function concluded its work
   successfully but some images were randomly left watermarked instead. If you provide
   me an email address I can send you the watermark to check.
 *  Plugin Support [annaszalkiewicz](https://wordpress.org/support/users/annaszalkiewicz/)
 * (@annaszalkiewicz)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/transparency-19/#post-15080135)
 * You can email us at [support@bracketspace.com](https://wordpress.org/support/topic/transparency-19/support@bracketspace.com?output_format=md)
 * As for the restoration, it looks like it may be a cache problem. It is possible
   that your images have been restored in fact, but the watermarked ones have been
   cached and still displayed. Please always try to refresh the cache after watermarking
   or removing watermarks.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘transparency’ is closed to new replies.

 * ![](https://ps.w.org/easy-watermark/assets/icon.svg?rev=2153955)
 * [Easy Watermark](https://wordpress.org/plugins/easy-watermark/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/easy-watermark/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/easy-watermark/)
 * [Active Topics](https://wordpress.org/support/plugin/easy-watermark/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/easy-watermark/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/easy-watermark/reviews/)

## Tags

 * [Transparency](https://wordpress.org/support/topic-tag/transparency/)

 * 7 replies
 * 3 participants
 * Last reply from: [annaszalkiewicz](https://wordpress.org/support/users/annaszalkiewicz/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/transparency-19/#post-15080135)
 * Status: not resolved