Title: Trapped
Last modified: August 20, 2016

---

# Trapped

 *  [gwozzie](https://wordpress.org/support/users/gwozzie/)
 * (@gwozzie)
 * [13 years, 5 months ago](https://wordpress.org/support/topic/trapped/)
 * Hi there,
 * Please can you help me log back into my Admin page on my website: [http://www.glyniswozniak.co.uk](http://www.glyniswozniak.co.uk)
 * Please be advised that I am not computer literate so need step by step instructions
   on how to get back in.
 * Each time I attempt to log in, I receive Server Error HTTP Error 500 (Internal
   Server Error): An unexpected condition was encountered while the server was attempting
   to fulfil the request.
 * I would really appreciate your guidance as have a missing Contact page and urgently
   need to update my site.
 * Huge thanks!
 * Gx

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Bas Schuiling](https://wordpress.org/support/users/basszje/)
 * (@basszje)
 * [13 years, 5 months ago](https://wordpress.org/support/topic/trapped/#post-3331071)
 * Did you recently change something to your page? It looks like the redirect is
   not going like it should. As you are not into this either you could have accidently
   threw away a file called .htaccess or your hoster changed something.
 * Another thing could be new plugins, updating something or any other changes.
 * [http://www.glyniswozniak.co.uk/wp-admin.php](http://www.glyniswozniak.co.uk/wp-admin.php)
   doesn’t seem to exist, but you can try logging in at : [http://www.glyniswozniak.co.uk/wp-login.php](http://www.glyniswozniak.co.uk/wp-login.php)
 * That seems to work.
 * If you didn’t do anything and this doesn’t solve anything it’s time to start 
   to talk to your hosters support desk
 *  Thread Starter [gwozzie](https://wordpress.org/support/users/gwozzie/)
 * (@gwozzie)
 * [13 years, 5 months ago](https://wordpress.org/support/topic/trapped/#post-3331230)
 * Thank you for your suggestion.
 * I did indeed change to a different theme and the problems happened immediately
   after that.
 * I attempted to log in at [http://www.glyniswozniak.co.uk/wp-login.php](http://www.glyniswozniak.co.uk/wp-login.php)
   but it still shows an error.
 * Can you let me know how I talk to my hosters support desk as I can find no contact
   details re this?
 * Gx
 *  [Bas Schuiling](https://wordpress.org/support/users/basszje/)
 * (@basszje)
 * [13 years, 5 months ago](https://wordpress.org/support/topic/trapped/#post-3331231)
 * I don’t see any errors, but maybe after you login.
 * The only thing I can suggest is logging in via FTP (client), probably you have
   some login information from your hosting and temporary deleting the offending
   theme ( be sure to make a backup!)
 *  Thread Starter [gwozzie](https://wordpress.org/support/users/gwozzie/)
 * (@gwozzie)
 * [13 years, 5 months ago](https://wordpress.org/support/topic/trapped/#post-3331268)
 * Yes, you’re correct ~ the errors come up once I attempt to log in. It has been
   suggested I log in via FTP before, but don’t know how. Are you able to explain
   it to me? I appreciate your answers! Thanks Gx
 *  [Bas Schuiling](https://wordpress.org/support/users/basszje/)
 * (@basszje)
 * [13 years, 5 months ago](https://wordpress.org/support/topic/trapped/#post-3331299)
 * Download a FTP-client like [Filezilla client](http://filezilla-project.org/)
 * Obtain user name and password from your hoster ( if you use the FTP function 
   in WordPress you already know it )
 * Then backup ( ie download ) your wp-content / plugins map ( and maybe the /theme
   map as well ) and see if that fixes your problem.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Trapped’ is closed to new replies.

## Tags

 * [admin problem](https://wordpress.org/support/topic-tag/admin-problem/)
 * [log in issue](https://wordpress.org/support/topic-tag/log-in-issue/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 5 replies
 * 2 participants
 * Last reply from: [Bas Schuiling](https://wordpress.org/support/users/basszje/)
 * Last activity: [13 years, 5 months ago](https://wordpress.org/support/topic/trapped/#post-3331299)
 * Status: not resolved

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